SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.5
Feedback
245
Reviews
Chart
#2,055
Shopify

All reviews

5 / 5 Share
Jan. 27, 2017

Fast to setup, super easy to use! Exactly what I was looking for, thank you!

Store Using app Total reviews Average rating
Premium Dog Treats 9 minutes 2 3.0
5 / 5 Share
Jan. 27, 2017

I needed an FAQ for my site and this application did the trick just fine. My wife and I both think you for making things so easy.

Store Using app Total reviews Average rating
Kuflikcollection 2 days 2 5.0
5 / 5 Share
Jan. 17, 2017

Love using the app which helps to organize the FAQs and allow search function so that customers can easily search for an answer. Thanks for this great app! :)

Store Using app Total reviews Average rating
Greatvaluesg2 2 months 6 4.7
2 / 5 Share
April 6, 2017

I think that this app deserves more than 5 stars. For 2 reasons 1. The most important that is absolutely perfect for the need of a small e-commerce that doesn't need all the more advanced features that Zendesk Help Center for example can give; while doing this, it gives you a proxy url that allows you to seamless integrate in your store, and this is a key feature; plus, it has all the essential features that you really need and at the same time a very easy way to manage and customize them; everything is so easy to setup... 2. It's almost incredible, but it's free. If I think that there apps that don't offer almost nothing and ask for your money... you find this great piece of code, and it's for free! Really, really recommended. Thanks a lot Lukas from Help Center! UPDATE April 6, 2017 Unfortunately I have to lower the rating from 5 to 3 stars. I confirm the validity of the app but there have been two serious problems. 1. The verification code CAPTCHA suddenly stopped working. Software problems are common and occur and I can consider this acceptable even though clearly a program with 5 stars should not have these problems 2. What is really serious is that I have 4 well written email to the support by explaining clearly and repeatedly that the site can not be launched because of the problem of the app (customers can not write a message to customer service because the verification code CAPTCHA it works). The support responded to the first e-mail then completely ignored subsequent email (one per day, not 4 on the same day). The application is free ... but not for this should not work and the support should not respond to urgent requests.

Store Using app Total reviews Average rating
Napura 3 months 6 4.3
5 / 5 Share
Jan. 10, 2017

Great FAQ app, simple and clean. Also has a built in search function. Have a look how it looks in action: http://therogueandthewolf.com/tools/faq

Store Using app Total reviews Average rating
The Rogue And The Wolf 4 months 4 5.0
5 / 5 Share
Jan. 5, 2017

Easy to use, great app https://www.cuckoosnest.eu/

Store Using app Total reviews Average rating
Cuckoosnest About 2 hours 4 5.0
5 / 5 Share
Dec. 26, 2016

Super easy to set up and use, would definitely recommend!

Store Using app Total reviews Average rating
Supakitco About 3 hours 5 5.0
5 / 5 Share
Dec. 6, 2016

Overall 10/10 super easy, it's free, can't complain at all. Great app, super simple to use and generate sections with. Contact form does not work right now for some reason so I disabled it. Would like ability to change text size without using HTML but I'm sure that'll be implemented in an update.

Store Using app Total reviews Average rating
Wholesalevaperanger About 1 hour 4 5.0
5 / 5 Share
Nov. 22, 2016

Really awesome and easy to use app! Best part is it if free for customers!

Store Using app Total reviews Average rating
Silverfiligree About 8 hours 2 5.0
5 / 5 Share
Nov. 20, 2016

Easy app to use and provides the perfect Help Center/FAQ for our customers. I'm not the most tech savvy person (I cannot code) and I have had no problems managing and manipulating the help center to serve our needs.

Store Using app Total reviews Average rating
Sideclick Remotes 8 months 1 5.0
4 / 5 Share
Oct. 29, 2016

Awesome app to help build FAQ pages. If only you could easily customise the design, though.

Store Using app Total reviews Average rating
The Seven 2 days 3 4.7
5 / 5 Share
Oct. 15, 2016

I just started to use this FAQs app, it's very easy to set up and looks professional on my store. Yes I would recommend it. Joanna UmpieHandbags.com

Store Using app Total reviews Average rating
Umpie Yorkshire About 3 hours 3 5.0
5 / 5 Share
Oct. 14, 2016

Very easy to set up and update. It looks very professional too!

Store Using app Total reviews Average rating
Fringesports 44 minutes 4 4.5
5 / 5 Share
Oct. 14, 2016

Easy to use, beautiful setup, and simple install. Don't have an FAQ page? Get one with this app!

Store Using app Total reviews Average rating
Mamahuhu Europe About 6 hours 5 5.0
4 / 5 Share
Oct. 10, 2016

Good app - easy to use. Only downside is, I wish there were more options to customize the layout, font size & type, colours etc etc.

Store Using app Total reviews Average rating
Amoretta Me 34 minutes 2 4.5
5 / 5 Share
Sept. 29, 2016

I am loving this free feature. Highly recommended!

Store Using app Total reviews Average rating
Myartscape About 2 hours 2 3.0
5 / 5 Share
Sept. 20, 2016

A great FREE addition to your website! The best app I think I've installed! Great job Oberlo!

Store Using app Total reviews Average rating
Warranty Killer 36 minutes 6 5.0
5 / 5 Share
Sept. 14, 2016

Really awesome App, allowing you to put a professional FAQ Section on your Website!

Store Using app Total reviews Average rating
Totalblack 44 minutes 1 5.0
5 / 5 Share
Sept. 5, 2016

Easy to use and extremely stylish and professional once on the website. Highly recommend it to any business looking for an easy to use help center setup.

Store Using app Total reviews Average rating
Live It Wear It About 1 hour 1 5.0
5 / 5 Share
Sept. 1, 2016

Awesome App! Can highly recommend. Much better then many other FAQ apps that I've tried

Store Using app Total reviews Average rating
Wine Stash 7 months 10 5.0
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