SB: Helpdesk, Live Chat & FAQs

The support was great and to the point. Happy with the app ... it does everything that we need to. Having a section for adding CSS would be nice but nothing major for the store.

At first, I was just delighted and then within a week, my app literally started saying "There was an error in the third-party application" which Google did not like on my site. I have been trying to contact these guys and nada so far. Now I wonder if all my text is now lost and I have to redo it again. Please fix these errors, we all want an easy app that just works. Thanks!

Great app... just what I was looking for. Very easy to install and work with.

I'm surprised that this is free. It's really good.

I had given these guys a horrible review 9 years ago, but it appears that they have changed quite a bit since then. I needed help this morning and got Caleb on live chat in about 30 seconds. He was extremely helpful and within about 10 minutes he got into my Shopify store and fixed my FAQ problem. He was very attentive and his communication with me was excellent. I highly recommend these guys!

Before HelpCenter we've made a deep research with possible solution that could handle tutorials content on our website. We build Shopify themes and Apps, so the documentation is essential and searching through search field of Shopify App store we've found this app. We've fully implemented on our Shopify App project www.sellersmith.com

Intuitive and simple to use! Made my life quite easy!

Easy to use and integrate! Such a helpful App for any Shopify store!

Excellent app. I've been meaning to install something like this for a while, but didn't realise there were any free ones around. A feature I would like to see would be extra formatting options (extra fonts/sizes/colours/layout designs, etc) But considering it's free, I have no complaints!

So far so good. only 30 seconds in!!

Perfect for what I need! Great work.

Excellent, looks great - just what we needed

The app is working great so far. Its my first day at it. Loving it.

Just great, and you can't beat free!

This app was working quite well but now my customers aren't able to get past the Captcha to contact us, which is negatively effecting their experience. I have contacted support twice with no response. Edit: Support got back to me after a second email and have claimed they have fixed the issue. I did a couple tests and it seems to work again. Updated to 5 stars.

Really easy to use. It looks clean and professional. I love the fact that it matched my store's theme perfectly personalizing the app with my brand colours. Thanks for making this & for releasing it for free!

Alll great and easily installed - many thanks.

Its great because it if free. I need something like this for my web site but didnt know how to use code to do this. Its easy to set up. It wasnt clear how to set up the questions and answers because it is confusing how it asks for new category and then new section and then a new article and the requires a title AND and more text (required to enter text under the title). I felt that it would have been nice to just use category for "shipping questions" and new section for the actual questions, then "new article" with the answer, but you are forced to make a category for each set of questions. Maybe its me but thats kind of confusing. Either way, its perfect for my needs and its FREE!!!

Excellent ... Really easy to install and use

Great app! Clean and professional interface both on the front end and back end of the app which is not always the case with free apps. Thanks Oberlo team!