SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.5
Feedback
245
Reviews
Chart
#2,055
Shopify

All reviews

5 / 5 Share
May 11, 2017

Perfect for what I need! Great work.

Store Using app Total reviews Average rating
Gecko Paper About 3 hours 4 5.0
5 / 5 Share
May 10, 2017

Excellent, looks great - just what we needed

Store Using app Total reviews Average rating
Chandelier Lift Company 17 minutes 2 5.0
5 / 5 Share
May 6, 2017

The app is working great so far. Its my first day at it. Loving it.

Store Using app Total reviews Average rating
Touchstonemedia 37 minutes 8 4.5
5 / 5 Share
April 28, 2017

Just great, and you can't beat free!

Store Using app Total reviews Average rating
Lindaanderson 4 days 2 4.5
5 / 5 Share
May 4, 2017

This app was working quite well but now my customers aren't able to get past the Captcha to contact us, which is negatively effecting their experience. I have contacted support twice with no response. Edit: Support got back to me after a second email and have claimed they have fixed the issue. I did a couple tests and it seems to work again. Updated to 5 stars.

Store Using app Total reviews Average rating
Lift Innovations 2 months 2 5.0
5 / 5 Share
April 13, 2017

Really easy to use. It looks clean and professional. I love the fact that it matched my store's theme perfectly personalizing the app with my brand colours. Thanks for making this & for releasing it for free!

Store Using app Total reviews Average rating
Beautiliciousdelights About 23 hours 6 5.0
5 / 5 Share
April 4, 2017

Alll great and easily installed - many thanks.

Store Using app Total reviews Average rating
Nerja Tapas Tours About 3 hours 5 4.8
4 / 5 Share
April 2, 2017

Its great because it if free. I need something like this for my web site but didnt know how to use code to do this. Its easy to set up. It wasnt clear how to set up the questions and answers because it is confusing how it asks for new category and then new section and then a new article and the requires a title AND and more text (required to enter text under the title). I felt that it would have been nice to just use category for "shipping questions" and new section for the actual questions, then "new article" with the answer, but you are forced to make a category for each set of questions. Maybe its me but thats kind of confusing. Either way, its perfect for my needs and its FREE!!!

Store Using app Total reviews Average rating
Screwpad 31 minutes 2 4.5
5 / 5 Share
April 1, 2017

Excellent ... Really easy to install and use

Store Using app Total reviews Average rating
Avra Art Gallery About 1 hour 1 5.0
5 / 5 Share
March 28, 2017

Great app! Clean and professional interface both on the front end and back end of the app which is not always the case with free apps. Thanks Oberlo team!

Store Using app Total reviews Average rating
Budgetpromotion About 2 months 2 5.0
5 / 5 Share
March 14, 2017

Just what I was looking for, so easy to use and very practical, 100% recommended!!!

Store Using app Total reviews Average rating
Sd Stencils Decorativos Ar About 1 hour 2 5.0
4 / 5 Share
March 5, 2017

The FAQ app works well and is easy to install and setup. The only issue we have is that the FAQ section pushes our sidebar navigation panel below the FAQ section.

Store Using app Total reviews Average rating
Low Profile Software 2 days 2 4.5
4 / 5 Share
March 2, 2017

It is easy to use and provides a good structure for an FAQ page plus the contact form makes it more user friendly for customers. Yes I would recommend it. It's hard to rate it because I have never used anything like this before.

Store Using app Total reviews Average rating
5 / 5 Share
March 2, 2017

This is such an awesome app, and it is extremely easy to integrate.

Store Using app Total reviews Average rating
Captira About 6 hours 3 5.0
5 / 5 Share
Feb. 28, 2017

Very helpful and useful! Did my FAQ page up in a jiffy!

Store Using app Total reviews Average rating
Happypostcrossingshop 2 days 1 5.0
5 / 5 Share
Feb. 21, 2017

The HelpCenter App makes my FAQs look extremely sharp. It so easy to use and integrate with your store. This a must have App for your store.

Store Using app Total reviews Average rating
Images By Miriam About 8 hours 7 4.9
5 / 5 Share
Feb. 21, 2017

It took a little while to have everything formatted how I wanted it but overall a very simple and easy to use F.A.Q. I'd like to see in the future a more in-depth way to customize the HTML or format of the search bar (like customizing the text in the bar) but I understand the limitations of a free app. 10/10 would F.A.Q again!

Store Using app Total reviews Average rating
Battle Beaver Customs 5 days 9 4.4
5 / 5 Share
Feb. 14, 2017

Friendly and professional app to have

Store Using app Total reviews Average rating
Buddy Bags Co About 2 hours 3 5.0
5 / 5 Share
Feb. 9, 2017

That a perfect app, very useful and very easy to install, I recommended for all, maybe need most options to personalice the general title.

Store Using app Total reviews Average rating
Republicablanca 19 days 3 5.0
5 / 5 Share
Feb. 9, 2017

Easy to install and get set up! Colors already matched my store theme and branding. Gave a nice classy professional look that we were looking for on our FAQ page at www.classycase.com

Store Using app Total reviews Average rating
Classy Phone Case About 13 hours 5 5.0
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