HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,230
All reviews
Rating Breakdown
Review RSS Feed
Feb. 2, 2021
The FAQ page is easier to setup and user friendly, I want to give 5 stars for this feature. However, if you wish for Live Chat feature you need to take premium package, and Live Chat helpdesk app is not stable on my page. Sometimes i can't even login for one day. I hope the live chat feature can give notification directly to our mobile device as we are not always in front of our desktop and have to open the app everytime. So I'm deleting the live chat feature but still maintaining the FAQ page now.
First of all, thank you very much for your feedback as it helps us improve our application and services! We would like to further investigate the issues you have encountered while using our application especially as we have never experienced the problems with login to the app. We have sent you an e-mail requesting a bit more information, so our developer team can take a deeper look. Also, we would like to notify you that our mobile app is in the development and soon should be out for users. Looking forward to hearing from you! HelpCenter support team.
Jan. 29, 2021
Good evening, I thank HelpCenter support, because they fixed my problem with the search bar which was no longer displayed. Very quick consideration of my request and also very quick development intervention, great top. Thank you so much.
Jan. 26, 2021
i like so much this app its so easy tu use and this funcionaly its incredible. Im very happy for find it
Jan. 21, 2021
10/10 would recommend this app to anyone that is looking for a fast & easy to use FAQ app for their shopify webstore.
Jan. 20, 2021
Me gusta mucho el poder hacer este tipo de cuestionarios para mis clientes, es muy fácil e intuitivo
Jan. 18, 2021
ho istallato l'app ed è perfetta se si potesse sganciare la sezione inviaci una domanda per poterla installare per esempio nel footer? Saluti
Jan. 17, 2021
Beautiful and easy app to use and will definitely recommend it to anyone. I love it... so go get it :)
Jan. 16, 2021
Disapontited. Filled in all information, added to webpage as written in instruction, but page does not show up. Showing loading, but nothing going on. There is no chat, where you can as to help you. Definitely not worth payment
Hi, thank you for the feedback. I just wanted to say that we have found the solution to the problem but the issue is related to the theme functionality. In order to resolve the issue, we'd need to access your admin panel. I've contacted you via email regarding this and looking forward to hear from you. Also, I'd like to note that even though chat support is unavailable right now, our support team can be accessed at the email address: [email protected]. We're here to help everyday of the week and we react as fast as possible. Please get back to us via email and we'll fix the problem. Have a great day! Eoscity support.
Jan. 9, 2021
The free version is alright. Allows for a basic FAQ page to be setup and implemented at no cost. If you want customization, paid plans allow for pretty full customization of the FAQ page.
Jan. 9, 2021
Everyone, this is a fantastic app - easy to use, look great, definitely recommended! Even the free version is great - but of course you get a lot of additional useful features when you get the paid version.
Jan. 8, 2021
Was able to get started with a beautiful FAQ page in less than 5 minutes. I was able to customize it with my businesses colors.
Jan. 7, 2021
Very good! Easy to use and great design. It's important for us to be able to show our website visitors answers to their questions to increase our conversion rate.
Dec. 30, 2020
pretty good.!!pretty good.!!pretty good.!!pretty good.!!pretty good.!!pretty good.!!pretty good.!!pretty good.!!pretty good.!!
Dec. 29, 2020
Installed the premium version after using the free version for a while. Very easy to organise a lot of information into small tabs. Have added all our faqs and user manuals under the sections very easily. Helpful dev team. Had a small bug and sorted it in no time! Really appreciate it, thank you!
Dec. 22, 2020
I've just downloaded the free version of the app. It is very clearly laid out and easy to use. All elements are easily customisable to fit my store's theme. I'm trying to keep my costs low before launch, but this is one app which I may upgrade right away. The added benefits of extra categories, and social chat are very appealing....and the upgrade price is very reasonable!. Thank you for this app.
Dec. 19, 2020
Love this App, it's easy to understand it do look my F.A.Q section professional and it's just saving metime.
Dec. 14, 2020
Cool app. Easy to use. Would be helpful if products, images or pages could selected/linked interactive not with based on URL.
Dec. 9, 2020
Excelente, totalmente recomendada. . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . .
Dec. 8, 2020
Great app! It helps my page look professional and makes it easy for my potential customers to view through the FAQ section.
Dec. 3, 2020
Very helpful great app! Thank you!!!!!.....................................................................