SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,630
All reviews
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May 3, 2019
Amazing app! Helped us created a professional FAQ page that is neat and organized. Highly recommended!
May 2, 2019
Great app and it perfectly blends with my theme, easy to customize and it looks well organize. Great job!
April 30, 2019
Nice FAQ app... can't beat the price... clean interface and decent features for a simple FAQ... Thank you!!
April 29, 2019
We have been using this app since we launched our Shopify store almost a year ago. The app is very easy to use and creates a nice, clean, easy to follow FAQ page. The customer support is amazing with fast turn around and assistance.
April 26, 2019
It works great. Very attractive pages quick responded. Thank you so much. The customer support team did well.
April 22, 2019
I really don't get this app. It calls itself a help center but for the life of me I could not get it installed and there was no help. The shopify menu instructions are either very poorly written or out of date. And there is no help!!
We'd more that happy to get a problem solved. Our support team is always here and ready to assist but here has been an issue in support request delivery. We were not aware of the HelpCenter installation problem in a shop Nigel Greene Electrical. Looking forward for you reply to the email we just sent.
April 17, 2019
Love this app and the support team! Great features. Easy to use... especially for a novice like me. Had my page up and running in no time. Needed customer support for a small navigation issue (operator error on my part--ugh) and Marius did a great job discovering what I'd overlooked when customizing my page. Thank you, Marius!
April 12, 2019
Very intuitive to use. Support is amazing and quick. I highly recommend using it. One feature is missing, is to allow multiple FAQ pages.
April 11, 2019
works perfect! I love it nic einterface, details, easy to use. Remember if you cant add the adress they tell you to the menu its because you must add the whole adress including your domain.
April 11, 2019
This thing works great! Really easy to add in new articles and manage what is in my FAQ. Really well done!
April 11, 2019
Easy and informative app. Very helpful and quick customer service! I'm recommending this app to anyone in the need of a custom build FAQ!
April 10, 2019
Its a Free App that does everything a FAQ could need. Why would you want anything else? This company is great to work with and it really is easy to use.
March 26, 2019
Oh wow. Just installed this app 30 minutes ago and our store FAQ page went from being a dinosaur to a Ferrari. SUPER easy to set up and add to the Menus. Really, really, happy right now. :)
March 16, 2019
It was easy to set up the FAQ page using this app. You could also drag and drop to arrange the sequence of various FAQs. I would suggest adding an option to edit the font size and this app will be perfect!
March 3, 2019
Installed Help Centre but needed a couple of changes to it. Help Centre response and customer service was five star.
March 3, 2019
Fantastic tool, amazing its free! It was not needed to read the guidelines so easy was it to add it (with content). Supports gives quickly useful solutions.
Feb. 17, 2019
Using it for getfoodi.com.au for our cake and flower customers. Super easy to use, wish it had more customisation options such as font sizes.
Feb. 10, 2019
Great stuff. Ready with the settings in 20 minutes + writing the questions and answers. I began to make my own FAQ page, but this is way easier. Cheers!
Feb. 12, 2019
For the most part, the UX is good. On the back-end, if you accidentally delete anything, it's gone forever. You should be able to save and test out changes before anything permanent happens. I have also noticed that FAQ pages are not indexed by google. We have lots of rich, indexable content in our FAQs so this is actually a big deal for us. I reached out and asked when this would be fixed and was told that they plan to offer a premium version in the future that is more compatible with search engines but did not provide an ETA.