HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,230
All reviews
Rating Breakdown
Review RSS Feed
March 18, 2021
We went for the premium option, but honestly the app is overall not worth it. These sort of apps suppose ease up your customer communication but for us it didnt! Clanky set up, really bad overview in inbox and per each customer. Slow and laggy. Needs some serious improvement, customer support only through email and really slow. I would rather pay more and have a proper helpdesk function then this. Sorry gave it try but there are better options out there that actually help and make your life easier.
Thank you for your feedback. Our team is sorry you felt this way. Development is constantly improving the product to meet the best expectations. If you are willing to give HD another try - our team can guide you through each step to set up and maintain the application in the fastest and easiest way. Best wishes
March 18, 2021
This interface is user-friendly. You pay about 4 dollars a month, and you can create good faq pages with several languages.
March 17, 2021
Good Service, Good service, Good service, Good service, Good Service, Good service, Good service, Good service
March 17, 2021
I had a problem with my store and they fix it in less than 24h.... fantastic service!!! love them:)
March 17, 2021
I used the app for help center / Q&A page and it was more than helpful. thank you. the ready templates is great and time saver
March 16, 2021
Had an issue with the app and how it was loading on the website, but the support team got back to me immediately and was able to solve the issue quickly. Very much appreciate the speedy support!
March 12, 2021
This app is great and does everything I need it to! The customer service is honestly amazing, they have been so helpful in answering any of my questions. Would 100% recommend!
March 19, 2021
The app works great, except that it takes so much time to load the page. How can we resolve this issue?
Hello there, Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at [email protected] and we will assist you as soon as possible. Best wishes, HelpCenter team
March 6, 2021
The best free FAQ Page around. Very easy to use and enabled me to add a frictionless FAQ Page with indexed search for the questions.
Feb. 28, 2021
Amazing app, let you FAQ be very clean and organized. The support team are always ready to answer my questions, highly recommend.
Feb. 27, 2021
An absolutely great and effective app, very helping. It helps gaining a lot of time. Could you just translate the frequently asked questions templates from some languages such as french or spanish? It would be easier. :-) xx
Feb. 26, 2021
Very good app. Allows you to get more brand reliability with the use of a help centre. I very much recommend this app.
Feb. 23, 2021
Works really well. Easy to use. I needed some custom coding and their customer service did it within 48 hours. Very impressed with this company so far.
Dec. 14, 2021
Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!! ********************************************************************************** I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan.... Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!
Feb. 12, 2021
Der Kundesupport ist sehr schnell, kompetent und offen für alle Fragen. Er hat uns sehr weitergeholfen und beim Aufbau unseres FAQ unterstützt.
Feb. 8, 2021
Awesome app! Super easy to use, looks good and professional, and the pricing is really affordable. Highly recommend!
Feb. 8, 2021
The app is great. Beautiful FAQ structure to layout your questions. Seamless integration. I had a small issue with the navigation in my theme but after I contacted support, it was fixed in a day. A+ for support. Love the app.
Feb. 5, 2021
Customer service is very friendly and responded in a very timely manner. Good looking app too, and great price! Thank you.
Feb. 4, 2021
I used this app for my FAQ page and eventually upgraded to the help desk package - very professional and easy to use and setup whether you go with the free or paid version
Feb. 4, 2021
I love this app! It's very user friendly and would definitely recommend it! Also, it's great to be able to unpublish something you no longer wish to display so quickly!