HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,230
All reviews
Rating Breakdown
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May 5, 2021
We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast! Strongly recommend
May 4, 2021
i used this app to help me do my FAQ section and l must say, lm so excited right now, so easy to use
May 2, 2021
The auto-reply email feature only works if the incoming email is formatted a certain way. For example, an incoming message from "First Last" [email protected] will not receive an auto reply. If you try to reply to said message, the app gives you the following error message "the to.O field is invalid" (and yes, that is exactly how it is spelled). Even the error messages have an error. There were also other inconsistencies that let me know that the developer didn't test the app to make sure that it looked and behaved right. For example, the Live Chat area template mentioned an email template (two separate areas). Some areas also didn't have complete sentences so you had to guess what it was trying to say. Overall, I am tired of developers pushing out apps without fully testing them first. I wish Shopify did third-party testing before allowing any app to be sold in the App Store.
Hi, Thank you for your honest opinion. We’re sorry for the impression that the app wasn’t fully tested, we spend a lot of time for tests and we wouldn't release it to the public if any errors can be found. If any small issues appear due to the continuous app improvement related code updates, we get them resolved quickly, although such situations are an exception. We’re already working on the mentioned issues and it will not take long to fix. Hopefully, we can chat a little bit more on an email thread, so we’re looking forward to hear from you. Sincerely, the HelpCenter team!
April 27, 2021
Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D
April 26, 2021
A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.
April 26, 2021
I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!
April 20, 2021
It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page
April 15, 2021
My misunderstanding. The app works fine and verified the root of the problem was indeed external after extense research. My apologies.
Kindly note that, as explained via emails, developers have removed the added code and compared theme code versions to find that the snippet added had no effect on the problem mentioned. As mentioned in emails, looks like another app updated/installed or theme updated could have caused the issue. Hope this makes sense and we wish we could assist more in your case. Wishes, HelpCenter team
April 12, 2021
Very useful app, no doubt about, looking forward to continuing using for great FAQ pages and more complete pages.
April 9, 2021
Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!
April 9, 2021
Just purchased the Premium Subscription Plan and had problem with the app loading on my store (conflict with page loader). Very reactive support, the problem was solved in the hour.
April 8, 2021
Testing a free version as of now. App is hanging sometimes through Google Chrome browser , even after page reload. But resumes its work after closing the whole browser and reopening and logging in shopify page again.
Thank you for your feedback. Our support team have reached out to you in order to understand the issue better and help you out. Please check your email inbox. Looking forward to talking with you. Wishes, HelpCenter team
April 7, 2021
I used this app to add FAQs page on my webshop. The app helped me a lot. Everything is great, recommend it to everyone,
April 4, 2021
this app is excelent, very interactive thanks for the app, i love for questions frecuencies and PQRS
April 4, 2021
I used this app to help me do FAQ for my store. I really like how it does simple. Thank you for this app.
April 3, 2021
Easy to use, clean design, and delivers exactly what promises! The fonts, colors and order of questions can be changed and placed as desired, which was huge for my business.
March 28, 2021
I love this app. I suggest to any new user out there. If you need to upload this app. You need to upgrade them for the best of your shop. Keep up the good work guys.
March 25, 2021
Extremely fast, friendly and competent support team. Ive tested a few FAQ apps, Help Center is the best FAQ app on Shopify.
March 25, 2021
Very good application, with a super fast customer support and very good service, highly recommended !!!
March 24, 2021
I used this brilliant app to add easy-to-access FAQs and has worked like a charm. Great job guys and I recommend this app to anyone who is on a budget and is just starting out