SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.5
Feedback
245
Reviews
Chart
#2,055
Shopify

All reviews

5 / 5 Share
June 19, 2019

did exactly as we needed, support was great to customise what we needed and the price was even better!

Store Using app Total reviews Average rating
Spelean Australia 4 months 9 4.9
5 / 5 Share
June 11, 2019

I was able to install this app and get our FAQ page up in less than 7 minutes total (I timed). I had one issue with our theme acting funny with the collapsing headers, but I reached out to support and they were very responsive and got the problem fixed in no time at all. Very happy with this app. And let's face it, the price is hard to beat!

Store Using app Total reviews Average rating
Progenex About 1 month 6 5.0
5 / 5 Share
June 8, 2019

very easy to use and very helpful to get important information out to my customers. good job guys

Store Using app Total reviews Average rating
Prosupport 5 days 3 5.0
5 / 5 Share
June 5, 2019

Very good app. Clear and intuitive back-end, can be customized a little bit through the Theme's CSS file. The only minus is there is no way to customize the app's page itself, and the URL is not perfect as well. Strongly recommended. It would be nice to have a paid version with the ability to customize the META description for the app page, and to add a descriptive text block under the header of the page. 5/5

Store Using app Total reviews Average rating
Zorbas Nutrition 7 days 1 5.0
5 / 5 Share
May 28, 2019

Excellent format and very easy to use! I would highly recommend this app for anyone building a FAQ page or knowledge base.

Store Using app Total reviews Average rating
Smart Home Gadgets 6 months 11 5.0
5 / 5 Share
May 27, 2019

Excellent. Easy to use and customize and looks professional on our site! Love the fact that images can be included in the answers.

Store Using app Total reviews Average rating
StayblCam 27 minutes 7 5.0
5 / 5 Share
May 23, 2019

Really easy to build a descriptive FAQs page. The result is professional an clean. Great app to improve your store

Store Using app Total reviews Average rating
Veneno 41 minutes 5 5.0
5 / 5 Share
May 22, 2019

It's very easy to use, and you can get a nice page. The font part in setting is a little bit confusing, you need to try to adjust it to get the good size.

Store Using app Total reviews Average rating
Bcabo 7 minutes 1 5.0
5 / 5 Share
May 12, 2019

Lovely app that is just about the perfect FAQ. Really like the ability to directly link to the faq and it expands the detail.

Store Using app Total reviews Average rating
Cats Like Us Over 2 years 5 4.0
5 / 5 Share
May 8, 2019

I love this app - it really allows you to build such a user friendly FAQ page. It's easy to use. I intend to install this on any other websites I have in the future.

Store Using app Total reviews Average rating
5 / 5 Share
May 3, 2019

Amazing app! Helped us created a professional FAQ page that is neat and organized. Highly recommended!

Store Using app Total reviews Average rating
Deluxe Canopy 6 months 10 4.6
5 / 5 Share
April 30, 2019

Nice FAQ app... can't beat the price... clean interface and decent features for a simple FAQ... Thank you!!

Store Using app Total reviews Average rating
HipSoul 7 months 2 5.0
5 / 5 Share
April 29, 2019

We have been using this app since we launched our Shopify store almost a year ago. The app is very easy to use and creates a nice, clean, easy to follow FAQ page. The customer support is amazing with fast turn around and assistance.

Store Using app Total reviews Average rating
Mosaic Coffee Lab & Roastery About 1 year 4 5.0
1 / 5 Share
April 22, 2019

I really don't get this app. It calls itself a help center but for the life of me I could not get it installed and there was no help. The shopify menu instructions are either very poorly written or out of date. And there is no help!!

Store Using app Total reviews Average rating
Nigel Greene Electrical 35 minutes 1 1.0
Developer Reply

We'd more that happy to get a problem solved. Our support team is always here and ready to assist but here has been an issue in support request delivery. We were not aware of the HelpCenter installation problem in a shop Nigel Greene Electrical. Looking forward for you reply to the email we just sent.

5 / 5 Share
April 17, 2019

Love this app and the support team! Great features. Easy to use... especially for a novice like me. Had my page up and running in no time. Needed customer support for a small navigation issue (operator error on my part--ugh) and Marius did a great job discovering what I'd overlooked when customizing my page. Thank you, Marius!

Store Using app Total reviews Average rating
5 / 5 Share
April 12, 2019

Very intuitive to use. Support is amazing and quick. I highly recommend using it. One feature is missing, is to allow multiple FAQ pages.

Store Using app Total reviews Average rating
HAIRHANCE 20 days 1 5.0
5 / 5 Share
April 11, 2019

works perfect! I love it nic einterface, details, easy to use. Remember if you cant add the adress they tell you to the menu its because you must add the whole adress including your domain.

Store Using app Total reviews Average rating
TryMindful 4 days 4 5.0
5 / 5 Share
April 11, 2019

This thing works great! Really easy to add in new articles and manage what is in my FAQ. Really well done!

Store Using app Total reviews Average rating
Cyclone Pods 5 months 6 4.3
5 / 5 Share
April 11, 2019

Easy and informative app. Very helpful and quick customer service! I'm recommending this app to anyone in the need of a custom build FAQ!

Store Using app Total reviews Average rating
Floby Överskottslager 13 days 4 5.0
5 / 5 Share
March 26, 2019

Oh wow. Just installed this app 30 minutes ago and our store FAQ page went from being a dinosaur to a Ferrari. SUPER easy to set up and add to the Menus. Really, really, happy right now. :)

Store Using app Total reviews Average rating
YogaPaws About 2 hours 3 5.0
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