SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,613
All reviews
Review RSS Feed
June 18, 2020
While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.
June 10, 2020
I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized. The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing the answer you need to be aware of this. It would be a useful automatic feature to install. Another feature to add would be video within the answer. Apart from that so far so good!
Hello, Quadrostyle, Thank you for using Help Center services and for your feedback! Regarding text input: the links style is added from shops theme. Some themes have the underline, others - don't. Same for other formating of links. Our support team can help you to add it to your theme. Help Center app has possibility to add videos if the videos can be embedded. More detailed explanation how your mentioned issues can be solved we've already sent to you via email. If you'll have more questions - please reply and we'll be glad to help! Have a great day! Help Center team
May 28, 2020
I do not understand why some URLs have the digit one being appended randomly to articles URLs after a while. Uninstalling if I cannot rely on URLs to articles being static. This digit is being added randomly as far as I can tell.
May 26, 2020
The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.
May 25, 2020
This app is so easy that even a Luddite such as myself was able to use it without any cursing or scowling! Thank you so much. Setting up an online store can be very complicated, and this was the easiest part.
May 23, 2020
Es una aplicación de mucha ayuda, nos permite presentar a nuestros clientes una sección de preguntas frecuentes muy fácil e intuitiva de usar, y así pueda resolver sus dudas
May 20, 2020
I love this app! It's great and easy to use. I highly recommend using this app to give wonderful customer service. www.DNAofChampions.com
May 16, 2020
Great app. Highly recommend. It's been easy to set up. Simple functionalities but all you need for a basic FAQ section
May 6, 2020
Excelente aplicación permite tener todo mucho mas organizado y que los clientes puedan encontrar respuestas a sus preguntas.
April 27, 2020
Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.
April 18, 2020
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April 8, 2020
Support was incredibly fast! Put in a request for customization and heard back from support (with changes made) in less than 24 hours!
March 30, 2020
Love this feature, it help customer to find out answer themselves. Reduce the time and costs of customer service.
March 24, 2020
Best free app allow you to grow your business before MOVE TO PAID version, EASY INSTALLED, easy to add, edit and add to site, search FAQ IS THE BEST
March 19, 2020
This app is super to easy to use, beautiful and pretty much worked without any adjustments at all for me. I actually picked a slightly higher rated one first which was horrible to use, this was quick and easy, and there was excellent customer support for something I couldn't figure out myself. Thank you!
Feb. 25, 2020
Good customer support. We have installed this app on three websites. We liked it. We recommend this app.
Feb. 12, 2020
good, the best app, It Help me Much, very very good, I like app, its easy understand in only minutes I can do much thing.
Feb. 11, 2020
Great looking, easy to use FAQ app. Also two thumbs up for support, prompt replies, prompt sollutions.
Feb. 10, 2020
Easy app to edit yourself. Good features on the free version. Superb customer service and customization. Ugly Templates.