HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,335
chart
#3,230
All reviews
Rating Breakdown
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Aug. 16, 2021
Exceptional support. I send the ticket in regarding an error I got and received a reply within minutes. The problem was solved within the same day. Can only recommend
Aug. 16, 2021
Very useful app and easy to use. Has all the important customisation you need. Support is also very quick and helpful.
Aug. 5, 2021
We use both the Help Center and FAQ features of the app. It's a great value. Support's been same day. Highly recommend. Great value.
Aug. 4, 2021
It is best FAQ app ever used and support is really efficient and fast. Even editing is useful and clear.
Thank you for the kind feedback! Let us know if you have anything in mind on how we could improve as we truly value the opinion of our beloved community. Best wishes, Support team
Aug. 3, 2021
Perfect app for FAQ pages... it is very easy to use and configure. The customer support team is very helpful. I highly advise using this app.
Aug. 2, 2021
I love the HelpCenter. It is really easy to use for those who do not have any coding skills. Thank you.
July 30, 2021
We had discovered a bug for drop-down for the FAQ section, customer service was super quick to answer my emails and concerns. The developers applied a fix within 1 hour. Highly recommended, great product. Thanks, A+
Using app
3 days
Total reviews
1
Average rating
5.0
July 29, 2021
Save lots of time and resources to set the FAQ part. Customer service is always fast! Thank you so mcuh! *If you didn't receive their answers, you may also contact them via facebook OR just send again to see if there's anything wrong with your email.
July 24, 2021
I use this app for the FAQ section and tabs for my product page. I love that it is super easy to use and it goes well with my website, very clean and effortless.
July 26, 2021
i have written to the provider twice to find out if i can simply delete the app i no longer need, or if i have to delete code to do so. unfortunately, i never received a reply. always very fast when selling, very poor when helping (hot even "help center"). do i get a reply now? UPDATE: 26.07.2021 After this review I was contacted. The support had supposedly written to me. In the communication it was noticed that they had forgotten a letter in the email. I was helped in the meantime and my questions were answered 100%. This is why I update my stars from 1 to 4 stars!
Our apologies for the inconvenience you have experienced. We have received your email, but when sending a response there was a typo made in the email address so our response hasn't reached you. We have sent you several emails answering your question that after uninstalling the app, the content will be deleted within 48hours. If you have any additional questions about the HelpCenter application, please contact us, we are waiting for your reply.
June 25, 2021
--- Update: The developers reached out to me personally and have been ultra-responsive to address my concerns. My primary interest was finding an app that allows bulk upload/import... the options presented in this one seemed to allow for that, however it appears that NONE of them do that (based on helpful discussion with the team here.) I decided to stick with this app since the overall UI is still very good - and their personal support has been impressive. Our FAQ is now loaded and formatted, and we are very pleased, overall. I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??
We’re very sorry for the inconvenience you have experienced. Unfortunately, we did not receive your initial e-mail request. We have not received any requests from our customers regarding import/export feature not working, but we would be happy to analyse your situation. We have now sent you an e-mail and are ready to schedule an online meeting or continue our conversation via e-mail in order to help you set-up your HelpCenter application and answer all the questions that may rise. We are waiting for your answer!
June 18, 2021
Great app, excellent support. Met for their initial consultation and was given great ideas on integrating their help desk to manage customer feedback and contact us forms.
June 10, 2021
Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.
June 7, 2021
Great application ! Very simple to use and the support team is very helpful and fast ! Highly recommand it.
June 5, 2021
very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later
May 27, 2021
HelpCenter is good and easy to use. I like FAQ, all the instructions in edit page is user-friendly and clear.
May 24, 2021
这款应用简单易操作，界面也简洁美观，是一款很好的FAQ设置应用。而且还提供14天免费试用，非常棒。 如果能有那种基本款仅收取少量费用的选择就太好了。目前的最低收费对于我们这种几乎没有收入的人来说还是觉得稍微有点高。
May 24, 2021
I finally found an app that gives my website another notch of elevation. thanks. It's easy to apply. Im still working on implementing the Helpdesk feature. But so far so good.
May 19, 2021
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
May 11, 2021
Love the look for the Help Center. Even the support team that's very quick to help with any design issues!