SB: Helpdesk, Live Chat & FAQs
All reviews
Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)
This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.
The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.
Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended
Hello CUITISAN.HK, Thank you for using Help Center app and for your kind review! Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content. If you have any questions regarding the app - please contact us - [email protected]. Kind regards! HC support team
I found this app super easy to use. The professional looking results are great - it's good to have all FAQ in same place. I recommend the app
This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.
While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.
Excellent app, and prompt response from the app support team.
I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized. The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing the answer you need to be aware of this. It would be a useful automatic feature to install. Another feature to add would be video within the answer. Apart from that so far so good!
Hello, Quadrostyle, Thank you for using Help Center services and for your feedback! Regarding text input: the links style is added from shops theme. Some themes have the underline, others - don't. Same for other formating of links. Our support team can help you to add it to your theme. Help Center app has possibility to add videos if the videos can be embedded. More detailed explanation how your mentioned issues can be solved we've already sent to you via email. If you'll have more questions - please reply and we'll be glad to help! Have a great day! Help Center team
I do not understand why some URLs have the digit one being appended randomly to articles URLs after a while. Uninstalling if I cannot rely on URLs to articles being static. This digit is being added randomly as far as I can tell.
The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.
Es una aplicación de mucha ayuda, nos permite presentar a nuestros clientes una sección de preguntas frecuentes muy fácil e intuitiva de usar, y así pueda resolver sus dudas
I love this app! It's great and easy to use. I highly recommend using this app to give wonderful customer service. www.DNAofChampions.com
Great app. Highly recommend. It's been easy to set up. Simple functionalities but all you need for a basic FAQ section
Excelente aplicación permite tener todo mucho mas organizado y que los clientes puedan encontrar respuestas a sus preguntas.
Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.
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Support was incredibly fast! Put in a request for customization and heard back from support (with changes made) in less than 24 hours!
Extremely versatile and easy to use! Able to create FAQ menus with many different options. Simply edit and move categories, sections and articles to fit your website theme.
Love this feature, it help customer to find out answer themselves. Reduce the time and costs of customer service.
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