SB: Helpdesk, Live Chat & FAQs for Shopify

SB: Helpdesk, Live Chat & FAQs

Improve customer service with Helpcenter ticketing & AI FAQs
Rating
4.6
Feedback
317
Reviews
Chart
#2,393
Shopify

All reviews

5 / 5 Share
Aug. 17, 2020

Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)

Store Using app Total reviews Average rating
PoooliPrint™ 7 months 11 4.7
5 / 5 Share
Aug. 12, 2020

This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.

Store Using app Total reviews Average rating
Fasteners Inc 35 minutes 4 5.0
5 / 5 Share
May 4, 2022

The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.

Store Using app Total reviews Average rating
Manduka EU Almost 2 years 9 4.9
5 / 5 Share
July 27, 2020

Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended

Store Using app Total reviews Average rating
CUITISAN.HK 7 days 1 5.0
Developer Reply

Hello CUITISAN.HK, Thank you for using Help Center app and for your kind review! Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content. If you have any questions regarding the app - please contact us - [email protected]. Kind regards! HC support team

5 / 5 Share
June 24, 2020

I found this app super easy to use. The professional looking results are great - it's good to have all FAQ in same place. I recommend the app

Store Using app Total reviews Average rating
Organic Weave Shop 10 months 9 5.0
5 / 5 Share
June 19, 2020

This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.

Store Using app Total reviews Average rating
5 / 5 Share
June 18, 2020

While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.

Store Using app Total reviews Average rating
PRECIOVS About 3 years 6 4.5
5 / 5 Share
June 16, 2020

Excellent app, and prompt response from the app support team.

Store Using app Total reviews Average rating
BIOEFFECT 11 days 5 5.0
4 / 5 Share
June 10, 2020

I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized. The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing the answer you need to be aware of this. It would be a useful automatic feature to install. Another feature to add would be video within the answer. Apart from that so far so good!

Store Using app Total reviews Average rating
Quadrostyle 2 months 5 4.8
Developer Reply

Hello, Quadrostyle, Thank you for using Help Center services and for your feedback! Regarding text input: the links style is added from shops theme. Some themes have the underline, others - don't. Same for other formating of links. Our support team can help you to add it to your theme. Help Center app has possibility to add videos if the videos can be embedded. More detailed explanation how your mentioned issues can be solved we've already sent to you via email. If you'll have more questions - please reply and we'll be glad to help! Have a great day! Help Center team

4 / 5 Share
May 28, 2020

I do not understand why some URLs have the digit one being appended randomly to articles URLs after a while. Uninstalling if I cannot rely on URLs to articles being static. This digit is being added randomly as far as I can tell.

Store Using app Total reviews Average rating
Trovelle About 17 hours 8 3.9
5 / 5 Share
May 26, 2020

The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.

Store Using app Total reviews Average rating
Travellers 9 days 2 4.5
5 / 5 Share
May 23, 2020

Es una aplicación de mucha ayuda, nos permite presentar a nuestros clientes una sección de preguntas frecuentes muy fácil e intuitiva de usar, y así pueda resolver sus dudas

Store Using app Total reviews Average rating
FORALL Fashion Over 2 years 3 5.0
5 / 5 Share
May 20, 2020

I love this app! It's great and easy to use. I highly recommend using this app to give wonderful customer service. www.DNAofChampions.com

Store Using app Total reviews Average rating
DNA of Champions About 5 hours 5 5.0
5 / 5 Share
May 16, 2020

Great app. Highly recommend. It's been easy to set up. Simple functionalities but all you need for a basic FAQ section

Store Using app Total reviews Average rating
FORGO 19 days 1 5.0
5 / 5 Share
May 6, 2020

Excelente aplicación permite tener todo mucho mas organizado y que los clientes puedan encontrar respuestas a sus preguntas.

Store Using app Total reviews Average rating
Mercado Boricua About 1 hour 4 5.0
5 / 5 Share
April 27, 2020

Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.

Store Using app Total reviews Average rating
Novaliv 7 days 3 5.0
5 / 5 Share
April 18, 2020

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Store Using app Total reviews Average rating
CR cosmeticos About 1 month 1 5.0
5 / 5 Share
April 8, 2020

Support was incredibly fast! Put in a request for customization and heard back from support (with changes made) in less than 24 hours!

Store Using app Total reviews Average rating
Nomz About 23 hours 5 5.0
5 / 5 Share
March 31, 2020

Extremely versatile and easy to use! Able to create FAQ menus with many different options. Simply edit and move categories, sections and articles to fit your website theme.

Store Using app Total reviews Average rating
VoidScan 29 minutes 1 5.0
5 / 5 Share
March 30, 2020

Love this feature, it help customer to find out answer themselves. Reduce the time and costs of customer service.

Store Using app Total reviews Average rating
PayandPack.com 4 days 6 4.3
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