SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,613
All reviews
Review RSS Feed
Dec. 14, 2020
Cool app. Easy to use. Would be helpful if products, images or pages could selected/linked interactive not with based on URL.
Dec. 1, 2020
Easy to use, on the free plan currently and it creates a simple but effective FAQ page. Thanksssssss
Nov. 25, 2020
Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!
Nov. 25, 2020
1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app... >> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.
Sorry for this misunderstanding. As requested, we have prepared and sent you a link to a demo page to take a deeper look at the requested features. Also, we are ready to answer any questions during an online meeting or an email.
Nov. 4, 2020
Find the app straightforward and very easy to use! The interface also looks great with a few nice looking templates.
Oct. 20, 2020
A fantastic app and user friendly. I felt using this app is extremely easy to navigate for someone with no experience in the IT field.
Oct. 20, 2020
Super app! I got FAQ builder and Ticketing service in one place. Amazing guys! And the pricing is just very good! Strongly recommend for all merchants who wants to have all customer support in one place!
Sept. 24, 2020
Outstanding value and great support. Makes it very easy to create an easy to navigate help center. Has already cut down on our customer service calls. Super quick to give help with styling if needed, My only gripe is that I wish I could create multiple "help centers" as it would be perfect for putting FAQ's on product pages specific only to that product. The SEO benefits would be nice as well.
Hello ShootingTargets7, Thank you very much for positive review and valuable feedback - it's really important for HelpCenter team! Regarding SEO benefits - please navigate to Help Center app's preferences, FAQ => Settings tab. Down bellow there is "SEO" settings part with several options. Maybe it will be valuable for your store's FAQ SEO? If you have any questions or need help - please let us know via [email protected] and we'll be more than glad to help! Have a great day - Help Center team
Sept. 12, 2020
Super easy way to create your personalized FAQ page, 100% recommended. I use it in every page I create
Aug. 26, 2020
I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.
Aug. 26, 2020
After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend). What I like: - Easy to set up - It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!) - Ability to create sections and categories (but this is a paid feature) - Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support) What I struggled slightly with: - Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off - Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs. - Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page
Hello Press & Still, Thank you for choosing HelpCenter app! And thank you very much for your time providing valuable insights about our service. It is very important for growing and enhancing HC app features. Regarding your last comment about FAQ page url - it can be customised according to the customer's needs in "App proxy" section. We've already sent you an email where and how it can be done. If you have more questions or need any help using HelpCenter app - please contact as at [email protected] and we'll be more than glad to help. Kind regards and all the best in your business! HelpCenter team
Aug. 17, 2020
I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!
Aug. 17, 2020
Really great app! Easy to use, easy to set up. It looks really tidy on my website and easy to ready and find the answers. Customer service was great! I needed help with some coding and they helped me. 100% recommended
Aug. 17, 2020
Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)
Aug. 12, 2020
This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.
Aug. 11, 2020
this app has really helped reduce the number of emails we received asking the same questions. We now send a link to our FAQ page and it saves so much time
May 4, 2022
The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.
July 27, 2020
Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended
Hello CUITISAN.HK, Thank you for using Help Center app and for your kind review! Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content. If you have any questions regarding the app - please contact us - [email protected]. Kind regards! HC support team
June 24, 2020
I found this app super easy to use. The professional looking results are great - it's good to have all FAQ in same place. I recommend the app
June 19, 2020
This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.