SB: Helpdesk, Live Chat & FAQs
Best Support App For Shopify: FAQ, Live Chat, Helpdesk, Tabs
Rating
4.6
feedback
329
chart
#3,613
All reviews
Review RSS Feed
July 26, 2021
i have written to the provider twice to find out if i can simply delete the app i no longer need, or if i have to delete code to do so. unfortunately, i never received a reply. always very fast when selling, very poor when helping (hot even "help center"). do i get a reply now? UPDATE: 26.07.2021 After this review I was contacted. The support had supposedly written to me. In the communication it was noticed that they had forgotten a letter in the email. I was helped in the meantime and my questions were answered 100%. This is why I update my stars from 1 to 4 stars!
Our apologies for the inconvenience you have experienced. We have received your email, but when sending a response there was a typo made in the email address so our response hasn't reached you. We have sent you several emails answering your question that after uninstalling the app, the content will be deleted within 48hours. If you have any additional questions about the HelpCenter application, please contact us, we are waiting for your reply.
June 25, 2021
--- Update: The developers reached out to me personally and have been ultra-responsive to address my concerns. My primary interest was finding an app that allows bulk upload/import... the options presented in this one seemed to allow for that, however it appears that NONE of them do that (based on helpful discussion with the team here.) I decided to stick with this app since the overall UI is still very good - and their personal support has been impressive. Our FAQ is now loaded and formatted, and we are very pleased, overall. I've been trying for an hour to get this app to work. Won't import. Won't export. Crafted an email to their support to try to get help, and it bounced back. Desperately need an FAQ that works - Have tried 5 on here with no success. This was a total bust. No idea how it got a high rating with so many users. Anybody out there who can help me??
We’re very sorry for the inconvenience you have experienced. Unfortunately, we did not receive your initial e-mail request. We have not received any requests from our customers regarding import/export feature not working, but we would be happy to analyse your situation. We have now sent you an e-mail and are ready to schedule an online meeting or continue our conversation via e-mail in order to help you set-up your HelpCenter application and answer all the questions that may rise. We are waiting for your answer!
June 10, 2021
Works perfectly, Support is spot on when needed. in fact I only had to use their support once during the past two years.
June 5, 2021
very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later
May 19, 2021
I think the app itself is great and the customer service is quick and very friendly. but it is a bit buggy. Older articles cannot be deleted, there were problems with moving articles around and inheriting the font from the theme. So I hope this will be fixed in the long term to provide better usability. The help desk was able to help very fast though.
May 5, 2021
We've set up Help Center and it looks absolutely stunning, we have encountered few issues but the support team fixed all issues super fast! Strongly recommend
April 27, 2021
Amazing app! It's so great my customers can search my FAQs now. I don't know why someone said it's unattractive. It looks fine, and is really basically about delivering information- therefore, I'm really happy with the app. Check out how it looks on my website: http://www.xenotees.com/apps/help-center :D
April 20, 2021
It has been a great FAQ page for our business and would highly recommend them to anyone looking for a FAQ page
April 9, 2021
Fantastic and quick support from their team. I have been using this app for several years now. It works great and was very easy to install!
March 18, 2021
This interface is user-friendly. You pay about 4 dollars a month, and you can create good faq pages with several languages.
March 17, 2021
Good Service, Good service, Good service, Good service, Good Service, Good service, Good service, Good service
March 16, 2021
Had an issue with the app and how it was loading on the website, but the support team got back to me immediately and was able to solve the issue quickly. Very much appreciate the speedy support!
March 19, 2021
The app works great, except that it takes so much time to load the page. How can we resolve this issue?
Hello there, Unfortunatelly our support team was not able to locate an email from your store. Please contact us once more at [email protected] and we will assist you as soon as possible. Best wishes, HelpCenter team
Dec. 14, 2021
Update: Their customer service continues to be outstanding. Just resolved another issue - thanks!!! ********************************************************************************** I must say this app and especially their customer service did blow me away. I initially signed up for the free plan and had a couple of support requests/customization questions regarding my theme & colors to be used for the different controls, labels, etc. Honestly I wasn't expecting immediate support and actually fixing the color theme on behalf of me but their support did it anyway to my complete & fullest satisfaction. They were super fast, very professional - even that I was only on their free plan.... Today I decided to go with one of their paid plans, because I think it is worth the money and especially as they really care about their customers. I definitely can recommend their app and especially their support/customer service - THANKS!!!
Feb. 8, 2021
Awesome app! Super easy to use, looks good and professional, and the pricing is really affordable. Highly recommend!
Feb. 5, 2021
Customer service is very friendly and responded in a very timely manner. Good looking app too, and great price! Thank you.
Feb. 2, 2021
The FAQ page is easier to setup and user friendly, I want to give 5 stars for this feature. However, if you wish for Live Chat feature you need to take premium package, and Live Chat helpdesk app is not stable on my page. Sometimes i can't even login for one day. I hope the live chat feature can give notification directly to our mobile device as we are not always in front of our desktop and have to open the app everytime. So I'm deleting the live chat feature but still maintaining the FAQ page now.
First of all, thank you very much for your feedback as it helps us improve our application and services! We would like to further investigate the issues you have encountered while using our application especially as we have never experienced the problems with login to the app. We have sent you an e-mail requesting a bit more information, so our developer team can take a deeper look. Also, we would like to notify you that our mobile app is in the development and soon should be out for users. Looking forward to hearing from you! HelpCenter support team.
Jan. 9, 2021
Everyone, this is a fantastic app - easy to use, look great, definitely recommended! Even the free version is great - but of course you get a lot of additional useful features when you get the paid version.
Jan. 8, 2021
Was able to get started with a beautiful FAQ page in less than 5 minutes. I was able to customize it with my businesses colors.