SB: Helpdesk, Live Chat & FAQs

Easy to use, on the free plan currently and it creates a simple but effective FAQ page. Thanksssssss

Using HelpCenter is the right decision for a super FAQ page. I like the look and feel as well as the customer support. I would recommend it!

1) I tried to look at developer website, but URL is not correct... I wrote support telling them this and they told me how to install app??? This is not the question I asked 2) I asked them for customer websites where their app was installed.. they could not give me even one example to look at.. strange Not a good start for this app... >> after submitting this review, they got back to me. URL now works and they sent me link to demo page with FAQs so I have updated review from 1 start to 4 stars since FAQs is FREE... still unsure of paid Premium and Professional upgrades.

Find the app straightforward and very easy to use! The interface also looks great with a few nice looking templates.

A fantastic app and user friendly. I felt using this app is extremely easy to navigate for someone with no experience in the IT field.

Super easy way to create your personalized FAQ page, 100% recommended. I use it in every page I create

I wanted a professional and clean looking FAQ page, with the drop down sections. HelpCenter is perfect for that. Since I wanted 2 main drop down sections, I paid for the premium version (definitely affordable) and am happy I did. My page looks clean and professional.

After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend). What I like: - Easy to set up - It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!) - Ability to create sections and categories (but this is a paid feature) - Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support) What I struggled slightly with: - Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off - Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs. - Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page

I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!

Good looking and fast support! Maybe a little expensive for just a FAQ but well I think it is the best option available out there! :-)

This app work perfect. It leads me along the way to write nice copy for my FAQ page. I have used it for years and love it.

The tech support fixed a new issue with languages super quickly, really on the spot. Also the Customer service responded very fast.

Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended

I found this app super easy to use. The professional looking results are great - it's good to have all FAQ in same place. I recommend the app

This app do its purpose for free. Very good app using it now for my website. Will buy a plan after exploring it.

While the app is very intuitive and easy to use by the customers, the team was also there to make small changes to have the app fit to my theme. Really appreciated.

Excellent app, and prompt response from the app support team.

I have finally added my new FAQ page to my website. It's pretty easy to set up and I like that the page can be customized. The only issue I had was the text input. Using the cleanup format still didn't solve the issue and I noticed 2 fonts in my answers which took a lot of time tidying up. Adding links to text doesn't automatically underline them, change color or make them bold so when previewing the answer you need to be aware of this. It would be a useful automatic feature to install. Another feature to add would be video within the answer. Apart from that so far so good!

I do not understand why some URLs have the digit one being appended randomly to articles URLs after a while. Uninstalling if I cannot rely on URLs to articles being static. This digit is being added randomly as far as I can tell.

The app is user friendly and works seamlessly with our store. Justas was super responsive when I needed support! Highly recommended.