HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,265
All reviews
Rating Breakdown
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July 23, 2019
I have used this app in my store, it made things much easier, it's easy to navigate and use, and sleek, I highly recommend using it to anyone plus it's FREE.
July 23, 2019
Great app to build a FAQ page. Easy to use and robust. Works without issues on my theme. Super happy and would recommend to anyone.
July 22, 2019
This is a no-fuss, easy-to-use app that requires absolutely zero coding and doesn't cost a thing. Exactly what I was hoping for.
July 21, 2019
This app was very helpful and easy to use. Was able to implement it onto my site and get a good looking FAQ up and running within a few minutes.
July 21, 2019
Not only is the app a breeze to use (the UI is amazing, even the font sizes are easy to adjust, very easy to publish it in parts, etc.), but, true to their name, the support behind HelpCenter at Vertex is amazing as well! We're using the HelpCenter app for an Arabic language site, and HelpCenter doesn't support Arabic / Right-to-Left text yet (coming in August). I got in touch with the HelpCenter team, a kind fellow named Justas, and he talked to his developers to make a few changes in our theme to support Arabic / RTL! They sent us a collaboration request in Shopify, made the changes themselves, and now we have a beautiful fully-functioning FAQ page in Arabic. For the support and the app, I would give more than 5-stars. Thanks Justas and the Vertex team!
Using app
Over 5 years
Total reviews
1
Average rating
5.0
July 19, 2019
ottimo! sono riuscito a costruire la mia faq page senza nessun costo. Per chi vuole partire con il proprio negozio è l'ideale...
July 18, 2019
I love this product's ease of creating menu headings and menu subheadings—great for organization and looks nice and tidy on my site's FAQ page. However, I wish there was an option to automatically collapse a subheading when another one is clicked—this would keep things tidier on the page, and prevent customers from having to scroll down, especially if on mobile. Also wish it was possible to change fonts and sizes—no option for this yet. Also spacing can get glitchy as well—there needs to be a paragraph spacing option or something to make it so that sentences/paragraphs do not randomly have double-spacing before/after them. However, hyperlinking text works great. For a free app, it is amazing, so thanks HelpCenter!
July 18, 2019
Very nice, it gives a professional look to the webshop. I would recommend this app for everyone who wants a trustfull website
July 18, 2019
I have used this app on several websites, It's absolutely fantastic. Easy to use, the layout is very easy to understand.
July 17, 2019
This has been a great tool so far. It is super easy to get up and running. I do wish they had a feature where, if a user is searching the FAQs and cannot find what they are looking for, the user can hit a plus button to send the question directly to us. This would allow us to triage an issue with that customer. To add to that it would be great to be able publish the Question and Answer back to my FAQs. Aside from that feature request, I really like this tool.
Hello KitchyGadgets, Thank you for being Help Center app customer and for 5 star review! Your suggestions regarding new features of HC app are very valuable. We'll discuss implementation possibilities with developers and maybe they will appear on app development list. Wish you all the best in your business!
July 17, 2019
This app works amazing for my store. It also merges to the colors that are present in your theme. Perfect for my FAQ page
July 16, 2019
I used this app and it had all I needed, sections with articles and categories. It explains step by step who can create your help page.
July 16, 2019
Really great App, well thought out, and will definitely make things easier for customers to find answers to their questions.
July 16, 2019
For free, it's a great app. Some of the text in the admin page needs a tidy (for example, when you add a section the info says "Your FAQ category name" which is confusing as there are also categories.) But it's very good for a free app. Really easy to set up a nested FAQ page it minutes. The addition of a search box is nice too!
July 15, 2019
This is a super-easy way to create an FAQ page that matches your theme. No coding required, and the looks is great!
July 15, 2019
I used this app to put a FAQ section on my website. I LOVE, LOVE, LOVE it. It was the easiest thing I have done since starting my business. Highly recommend to everyone. It was a simple fill in the blanks application.
July 14, 2019
Very good app. This is the feature I have always wanted to achieve.Thank you very much for the developer.
July 10, 2019
It's a great app, it works well, and it's really free. I have not encountered bugs, the customization is nice, it's perfect for me.
July 10, 2019
Great 'Help Section' plug and go app. Exactly what we need at this point. Also, dashboard is very intuitive and friendly to use
July 8, 2019
This Help Center app is so easy to use and customer service is responsive. Makes your customer service FAQ look neat and professional. I recommend it for your store.