HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,276
All reviews
Rating Breakdown
Nov. 11, 2018
HelpCenter is probably one of the best apps for generating your FAQ page. I've been using it since Day 1, and I really like how it behaves. It doesn't give you much ability of customizing it, but if you are good a bit with CSS, you can figure your way around it. Drop a look at my Frequently Asked Questions (FAQs) page for ideas for your next FAQ page: https://www.mobimax.eu/community/faq
Nov. 9, 2018
Good app. Very great customer support. I can recommend it...........................................
Nov. 6, 2018
Excellent App. Makes a really nice FAQ for customers, doesn't have crazy pop-ups or review requests, and is super easy to set up. Very useful.
Nov. 2, 2018
This app really helped improve our FAQ page, which was earlier just full of too much information. Now it's organised and easy for customers to navigate. :)
Oct. 31, 2018
Help Center app is extremely easy to use and would definitely recommend it. Unfortunately there is some glitches like reporting some errors when you want to save and you need to refresh page in order for changes to apply so that's why am giving 4 stars but other than that it is an awesome app
Oct. 28, 2018
Great & Free App! This is so customer friendly, your customers will love it. Recommended by TNV Parts www.tnvparts.uk
Oct. 26, 2018
Loved this app - I recommend it to anyone who want to boost their sales. Easy to install and to configure :) !
Oct. 24, 2018
The app keeps crashing when building the FAQ page and often get “ invalid link” when trying to do something. It doesn’t take into account the general format setting of your website and you can’t change it – blue underline titles for sections, different font type and size. It also alters the Main Menu adding blue underlines on menu items. Bottom line the FAQ page does not have the same look and feel than the rest of the website… looking very unprofessional.
Oct. 13, 2018
The design is great but the app keeps crashing when trying to make my FAQ page, ignored it at first but got so annoying i had to delete the app. Sometimes i would click a button and it would say invalid link. Not sure why the app is five stars.
Oct. 13, 2018
This app is amazing and so easy to use, we love it!! Have a help center has greatly improved the credibility of our store. In addition, the support team has always been super quick to help answer questions, customize the way the app appears just for us and generally help out. Highly recommend!
Oct. 10, 2018
I like the interface and comfort of this app. FAQ's looks very professional and easy-readable. Thank you so much!
Oct. 9, 2018
Great app - it was easy to set up and customise to match my colour scheme, and I am happy with how it looks and functions on my site.
Oct. 9, 2018
I use helpcenter to make my Frequently asked questions page, it works well, very easy to use. Don`t expect any fancy features. Its simple but it works!
Oct. 9, 2018
Great App, The simplest way to make your FAQ page easy to navigate and professional. Would love if there was a way to download and save all the text to a file as a backup. Another improvement would be to give a selection of icons that can be added to the headings.
Oct. 2, 2018
We upgrade the rate - because they answer after we put 1 star. Still no 5 stars or 4 stars because they can’t help to add the FAQ on the product pages (as other app producers can do). Lets hope they fix it soon - in that case we will give them more stars... --------------------- Ok app - but this company have no customer service at all. They never answer when we contact them. So for people out there looking for a FAQ app - look some where else - because if you have some trouble with the app - don‘t expect any answer from them. ----------------------
Sept. 26, 2018
This is the best App I've used so far. I still can't believe it is free. It was very easy to setup. When I dowloaded it I was trying to put it on my main menu so I emailed support, even though they got back to me very fast, I figured it out before they get back to me. Just to tell you how easy it is to figure out. Thank you for this App.
Sept. 22, 2018
Intuitive interface, great customer service, looks great on our website! ALL FOR FREE! Highly recommended :)
Sept. 18, 2018
What a fantastic bunch of guys to put this out for free, it works so well.. exactly what we needed and saved us a couple of hundred dollars to get it made by a developer.
Sept. 17, 2018
This app was helpful to the primary point of getting help. I wanted to see a wider range of colorful or maybe some exotic features to make it like a brand to compliment your store.
Sept. 15, 2018
After hearing how easy this app was to use I created some issues for myself when I first installed it (changed proxy settings and didn't adjust in navigation and a font/colour option that hid headings.) I was super frustrated (because I didn't know what the issues were). The developer was great. Email support was every 24 hours (and faster would have been nice), BUT it was comprehensive, clear and 100% worked. Help-Centre is set up now and I love it. It is a super effective and easy way to have a solid FAQ page.