HelpCenter: AI FAQ+Help Center
Best Support App For Shopify: AI FAQ, Live Chat, Helpdesk
Rating
4.7
feedback
1,336
chart
#3,276
All reviews
Rating Breakdown
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Jan. 21, 2019
BEST APP EVER!! Love this app very much, it is user-friendly, easy to understand, simple and clean.
Jan. 21, 2019
The app offers all the basic functions for FAQ. It is easy to set up and offers just enough customization. This being a free app (which alone deserves a 5 stars top rating), the speed and quality of the support was just awsome.
Jan. 15, 2019
Great app. Looks great on my website and very easy to set up. And it's free so it can't get much better than that
Jan. 15, 2019
Great app which gives you everything you need from a Help Center/ FAQ point of view. I've always found that help is on hand if I've got any queries or require some assistance. 5 stars well deserved.
Jan. 10, 2019
Super application et surtout un service client très réactif et irréprochable ! Je recommande cette apps
Jan. 9, 2019
Awesome app, and graat customer service that responds quick when you reach out for help regarding the app!
Jan. 7, 2019
excellent app that works flawlessly. Has a fine interface and easy to navigate excellent app that works flawlessly. Has a fine interface and easy to navigate
Jan. 6, 2019
Very easy to use! It made my FAQ page cleaner and easier to navigate. Great quality app and best of all it's free. Highly recommend!
Dec. 30, 2018
Suprizingly easy set up. Looks great and really quick installment. Its free so why not give it a try? Take a look here: https://hitthehay.se/apps/help-center
Dec. 12, 2020
The app is simple to set up, and it is free! Marius helped me resolving a small issue I had in less than 24 hours. I totally recommend this app, and Marius team does a great job supporting it! --------------------------- Updating the rating to 1 star since the app recently started to crash using Google Chrome (Mac), and it is nearly impossible to set up anything :-( It will freeze all the time.
Thank you for your message and for being our customer. Our support and development team is always here and ready to assist you with any issues that arise. However, we could not replicate the problem you have encountered. We have sent you an e-mail requesting some additional information so we can investigate the matter. Looking forward to your reply!
Dec. 19, 2018
Fantastic app and excellent support! I am surprised that this app is free considering how good it is. Thank you
Dec. 5, 2018
Great app, amazing fast customer service (thank you Marius), does what it's supposed to do.... and it's FREE! you can check it out on our site www.ibeadcanada.com (header menu > Help Centre)
Dec. 5, 2018
Simple & Efficient application. The plus is that customer service is very responsive and efficient as well. All-in-all the best you can get!
June 10, 2023
for a great app, the sudden switch to asking us to pay for features that were previously available and DRASTICALLY cutting the number of FAQ articles that were available on the free plan for a ridiculous amount of money is daylight robbery. If I didn't have that many articles that I spent money on, I wouldn't have continued with this. but seems i have no choice.
Dec. 4, 2018
yo la estaba usando en otra tienda ahora acabo de abrir otra y me sale error 504. Que broma es esta? arreglen lo rapido ya de una vez porfavor ¡¡
Dec. 5, 2018
change of opinion because they solved the problem that they had of the app. I had used it before and I liked it! here we go again to use it.
Dec. 4, 2018
This is a good app. I found it has a clean interface and is straightforward to use. I had one little temporary issue: Our website has a dark background and the defaults on the app presented questions on FAQ that were hard to read when not selected. But a note to their support resulted in a message back the next morning with a short snippet of code to insert in the theme.css.liquid code which immediately fixed the issue. Thanks Marius for quick response! I also note that use of this app does not slow the mobile website load speed (assessed using testmysite.thinkwithgoogle.com), which cannot be said for all apps. I would certainly recommend using this app.
Nov. 30, 2018
This faq app is terrific! I've been using this app for over a year now and it builds a great looking help center for my customers to check out. https://www.discountdressshop.com/apps/help-center
Nov. 24, 2018
goodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgoodgood
Nov. 23, 2018
The app isnt performing well, the font does not align with my theme setting and there's no way to fix it. It looks weird on the site. Updated:The problem was fixed. They contacted me and helped fix the issue quickly. Look nice on my site now!