Gorgias: AI, Helpdesk & Chat
Instantly resolve support inquiries and grow your business.
Rating
4.3
feedback
633
chart
#495
All reviews
Review RSS Feed
April 28, 2026
We’ve been really impressed with Gorgias, the AI Agent and Shopping Assistant so far. It recently handled a customer question completely on its own, no team involvement needed, and gave super clear info about product shelf life and storage. What we liked most is that it didn’t just answer the question and stop there. It kept the conversation going, offered helpful suggestions, and felt pretty natural overall. The customer walked away happy, and that kind of hands-off support is a big win for us. Definitely excited to keep using it.
April 2, 2026
We wanted to streamline and upgrade our customer experience. We also have a product that requires some education, and we get the same questions every day, so we needed a tool that could handle volume without missing anything. The ticket management is really solid, and the biggest plus is the integration with all the platforms we use, which has greatly simplified our CX team's workflow. I recommend Gorgias, it's a small investment that solves real headaches and saves you a lot of time.
Thank you so much for your thoughtful review! It’s fantastic to hear that Gorgias is helping you streamline and elevate your customer experience, especially when it comes to managing high volumes of recurring questions. Supporting teams with products that require ongoing education is something we care deeply about, so it’s great to know the platform is making that process more efficient for you. We’re also glad to hear that the integrations and ticket management system are simplifying your team’s workflow, that’s exactly the kind of impact we aim to deliver. We truly appreciate your recommendation and are grateful to be part of your journey!
March 26, 2026
We’ve been using Gorgias for 2 years and it’s completely transformed how we approach CX. It’s helped us streamline support and scale automations across multiple stores. The recent AI Agent developments are really powerful and already making a big impact. Working with Alexandra and Stefan has also been great! Highly recommend for any Shopify brand looking to level up their CX.
Thank you for the kind words, Au Vodka team! It’s incredibly rewarding to hear how Gorgias has supported your team over the past two years in streamlining support and scaling your CX strategy across multiple stores. We’re especially glad to hear that the recent AI Agent developments are already making a meaningful impact on your business. And we’ll be sure to pass along your kind words to Alexandra and Stefan, they’ll really appreciate it! We’re grateful to be part of your journey and look forward to continuing to support your growth.
March 24, 2026
We've been using Gorgeous for more than two years now and it's been a great tool added to our stack. The team is professional, knowledgeable, and always responsive - truly top-notch service. Their AI agent is impressive - it handles real customer inquiries smoothly and independently, consistently getting it right, which takes a huge load off the support team. If you're looking for a smart, reliable CX solution, this is it. Highly recommend!
Thank you so much for your thoughtful review and for being with us for over two years! We’re thrilled to hear that Gorgias has become such a valuable part of your stack and that our team’s support has consistently met your expectations. It’s especially great to know that the AI Agent is making a meaningful impact by handling customer inquiries smoothly and helping reduce your team’s workload. We truly appreciate your recommendation and are grateful to be part of your journey!
March 16, 2026
We’ve been using Gorgias for our customer support for the past 7 years and it’s been a great platform for our team. It keeps all of our customer interactions in one place and makes it much easier to stay organized. The AI features are also really helpful for generating responses and speeding things up. Overall, it’s made our workflow smoother and we’d definitely recommend it to other support teams.
Thank you so much for your continued trust over the past 7 years! We’re thrilled to hear that Gorgias has been a reliable part of your support operations and that it’s helping your team stay organized and efficient. It’s especially great to know the AI features are supporting faster responses and a smoother workflow. We truly appreciate your recommendation and are grateful to be part of your journey!
March 16, 2026
We’ve had a great experience using Gorgias for our customer support. The platform is very intuitive and makes it easy to manage conversations from multiple channels all in one place. The automation tools and integrations have also been really helpful in streamlining our workflow. Overall, Gorgias has been a reliable and valuable tool for our support team.
Thank you so much for your kind words, Natural Life team! We’re delighted to hear that Gorgias has been intuitive for your team and effective in bringing all your support channels together in one place. It’s great to know the automation tools and integrations are helping streamline your workflow as well. We truly appreciate your feedback and are grateful to be part of your support journey!
March 12, 2026
Truly a game-changer for Customer Support. We've been using Gorgias as our CRM tool for more than a year now, and it has completely transformed the way we provide customer support. Everything is centralized, organized, and easy to act on. The AI Agent feature has also been a huge addition to how we manage inbound tickets. It handles incoming inquiries automatically, resolving common questions without needing our team to step in every time. This has freed us up to focus on more complex issues that actually require a human touch, making our support workflow so much smarter and more scalable.
Thank you so much for your thoughtful review, Good Cup Coffee team! We’re thrilled to hear that Gorgias has been a game-changer for your team and that the AI Agent is helping you scale support more efficiently. It’s incredibly rewarding to know we’re supporting your workflow in a meaningful way, and we’re grateful to be part of your journey!
March 9, 2026
We have been using AI Agent since November 24 and are very happy with its functionality and ease of use. Installation is quick and pain free, monitoring is very straightforward and changes can be made instantly if needed. We have gradually increased the amount of topics AI Agent can handle and have not had any complaints.
Thank you for sharing your experience! We’re so glad to hear the setup was smooth and that AI Agent has been easy to monitor and scale over time. It’s also great that you’ve been able to expand its coverage confidently. We truly appreciate the continued partnership!
March 9, 2026
We’ve had a great experience using Gorgias. The AI Agent handles common customer service questions quickly and clearly, which saves our team a lot of time.
Thank you, Childsplay Clothing team! We’re so glad to hear the AI Agent is handling common questions quickly and clearly and saving your team valuable time. We really appreciate your feedback!
March 9, 2026
So happy with Gorgias!!! Best investment in our customer support!
Thank you so much, team Polax! We’re thrilled to hear Gorgias has been such a great investment for your support team. That means a lot to us!
March 6, 2026
We've been using Gorgias for customer support for many years now and it’s been a great addition to our stack. The AI Agent in particular has been surprisingly effective at handling routine inquiries like order tracking and shipping updates without needing human intervention. Recently it handled a “where is my order” ticket, provided the tracking link and delivery context, and the customer left a 5/5 CSAT saying it was very helpful. For ecommerce brands dealing with high ticket volumes, automating these repetitive questions saves a lot of time while still keeping the customer experience solid. Looking forward to seeing how their AI continues to evolve.
Thank you for the kind words, Seido Knives team! We’re thrilled to hear the AI Agent is handling routine inquiries like tracking updates so effectively and earning 5/5 CSAT along the way. It’s great to be part of your support stack after all these years!
March 2, 2026
Gorgias has been instrumental for our customer service team by taking over the time-consuming requests, such as "where is my order" and "I'd like to start an exchange." The ticket queues and workflow rules have helped us organize and prioritize large numbers of requests while keeping our team lean. We can confidently recommend Gorgias as a full-featured helpdesk tool for your Shopify store.
Thank you so much, JUNK Brands team! We’re glad to hear Gorgias is helping your team stay lean while handling high-volume requests efficiently. It’s great that the AI Agent is making a real impact. We truly appreciate the recommendation!
Feb. 23, 2026
Gorgias has become an essential asset for our CS team. AI agent is learning very fast and significantly reduced response times and ensured high-quality response.
Thank you for this review, Lemonade Dolls! We’re so glad to hear Gorgias has become an essential part of your CS workflow. It’s also great to know the AI Agent is learning quickly and helping reduce response times while keeping quality high. We appreciate your feedback!
Feb. 19, 2026
Gorgias has been a valuable tool for our customer support team, helping us manage inquiries more efficiently across multiple channels in one place. Its automation features and organized ticketing system have improved response times and made it easier to provide consistent, high-quality support. Overall, Gorgias has helped streamline our workflow and enhance the customer experience.
Thank you, RajaniMD team! We’re so glad to hear Gorgias is helping your team manage support more efficiently across channels. It’s great to know the AI Agent and the helpdesk are making a real impact on response times and customer experience. We truly appreciate your feedback!
Feb. 19, 2026
This app has worked great for us, and really built out our full customer support setup. The onboarding process was great and they were very helpfull at every step. It continues to get better and I fully recommend it.
Thank you so much for this amazing review! We’re thrilled to hear the onboarding process set you up for success and that Gorgias continues to deliver value for your team. We truly appreciate the recommendation!
Feb. 19, 2026
We’ve been using Gorgias for our Shopify store and it has completely improved how we handle support. Everything comes into one place including email, social media, and the live chat option on our store. The chat feature is smooth and makes it easy to assist customers in real time. What we really like is being able to set up AI workflows. You control how the AI responds, build automations around common questions, and decide exactly when an agent should step in. The handoff from AI to a human agent is accurate and feels natural, which keeps conversations clear and professional. This is a great tool for any Shopify brand that wants organized and scalable customer support.
Thank you for the thoughtful review! We’re so glad Gorgias is helping you centralize support and scale with confidence. It’s great to hear the AI Agent hand over to agents feel seamless and professional; that’s exactly what we aim for. We truly appreciate the recommendation!
Feb. 18, 2026
This service has been great and we have seen great improvement of productivity from our support team since joining a year ago. Highly recommend Gorgias.
Thank you so much, Eargasm team! We’re thrilled to hear Gorgias has helped boost your team’s productivity over the past year. We truly appreciate the recommendation and your continued trust!
Feb. 12, 2026
We use Gorgias for our COSMEDIX brand and transitioned last year from a different support platform — the difference has been night and day. Visibility across conversations, orders, and customer history is dramatically better, which has made our CX team far more effective. The AI agent and Shopping Assistant have been especially impressive and are already driving incremental revenue for us, not just deflecting tickets. Integration and onboarding were straightforward and painless, even with a more complex Shopify setup. Overall, a powerful, well-built tool that has meaningfully improved our customer experience. Highly recommend.
Thank you so much for sharing this! We’re thrilled to hear the transition has made such a meaningful impact on your CX team. It’s especially great to know the AI Agent and Shopping Assistant are driving real value and revenue for your team. We truly appreciate the recommendation and will keep building cool new features!
Feb. 11, 2026
If you are looking for the best customer service app that natively integrates with Shopify and the Ecom ecosystem you are in the right spot. Gorgias keeps on getting better and better, with functionality that helps you scale at a reasonable cost.
Thank you so much, Shop Houzz team! We’re glad to hear Gorgias is helping you scale smoothly. We’ll keep working to deliver great functionality at a cost that makes sense as you grow. We really appreciate the support!
Feb. 10, 2026
Gorgias AI has been a huge help for our support team. In this case, a customer asked how to return lamps, and the AI responded clearly, accurately, and fully aligned with our return policy, so much so that the customer left a 5/5 satisfaction rating. The response was well-structured, polite, and asked the right follow-up question without creating friction. It saves our team time while still delivering a great customer experience. Highly recommend for any Shopify store looking to scale support without sacrificing quality.
Thank you for sharing this, team Archiology! We’re thrilled to hear the AI Agent delivered such a clear, policy-aligned response and earned a 5 star CSAT along the way. It’s great to know it’s saving your team time while keeping the customer experience strong. We truly appreciate the recommendation!