Gorgias: Helpdesk, Chat & FAQ
Gorgias | AI Customer support App for Shopify stores
Rating
4.3
feedback
594
chart
#570
All reviews
Review RSS Feed
Nov. 15, 2023
5 stars speak louder than words! We truly appreciate your feedback and look forward to providing excellent service in the future as well. 😊🌟
Nov. 14, 2023
They just won't stop sending spam emails. We asked multiple times to stop but still they continue. Don't know how they manage to get through the spam filter that I set up monthly to bnlock their email but they do. Bravo! We tried using it and that is what we found: 1) Very expensive compare to available free or less expensive apps on the market 2) They don't take privacy seriously. The privacy and general terms links are not even linked or working on their website. 3) The functionality and the price model is a huge joke ) Their team is only good selling their product or unnerving potential customers regardless if they want it or not Look for cheaper and better alternatives and you will certainly find some...
Hi Steel Vintage Bikes! We genuinely apologize for any frustration caused by the spam emails. We've swiftly unsubscribed you and are actively addressing this issue to prevent future occurrences. Your feedback on our website has been incredibly helpful, and we've fixed the link accessibility concerns. 🍀 Regarding pricing, we understand your perspective, and we're continuously working to provide the best value for the services offered. Thank you for helping us improve! 🙏🏼
Oct. 30, 2023
Loving Gorgias so far. The tips and tricks as well as their responsiveness is unmatched.
Hi, Wondery! Thank you for your kind words! 🙏 We're thrilled to hear that you're enjoying Gorgias and finding the tips and tricks valuable. Our Team is dedicated to providing the best possible service and being responsive to your needs, so we are glad to hear you are enjoying our service so far. Should you ever require further assistance, we're here to help you make the most of Gorgias. 🙏
Oct. 26, 2023
Really want to like this app given all the previous great reviews, but we are struggling with it. #1 - We use it for the most basic task: centralizing our e-mail helpdesk. But so far, we have run into issues with emails not syncing between GMail & Gorgias, we can't see replies that we sent via Gorgias in GMail which makes the experience super confusing because we cannot easily tell what we have replied to vs. not etc. #2 - I am sure the issues can be worked through, but what makes is even more challenging is that it is impossible to get on a support call and show the issues we are running into & get quick help making sure our setup is correct. Everything happens over chat. And while the team is fairly responsive over chat, most of the issues we are running into are complex enough that it feels like we are not getting anything resolved. For a helpdesk app, it is very disappointing that we cannot get the help we need to be successful. The schedule a help call calendar is booked 2 weeks out. #3 - The worst is even once we have a chat going with their team, the chat window disappears on its own and once you are out of the chat, there is no way to get back to it!
Hello, Team. We truly appreciate you taking the time to share your thoughts. 🙏 We're absolutely sorry to learn about the issues you're experiencing. That is definitely not the level of service that we intend to provide. We can confirm that one of our team members has reached out to you to address all the aforementioned points and to make sure to schedule a meeting with you at your earliest convenience. Thank you for being honest and for sharing your experience. We will do our best to make things right for you. 🙏
Oct. 25, 2023
Quick response, lots of helpful information and links provided by operator.
Thank you for your kind words, Ourself! 🙏 We're delighted to hear that you found our response quick and the information provided was helpful. We know the importance of having a reliable support system and we are glad we meet your expectations! 💛
Oct. 13, 2023
Great app, easy to use...their customer service is second to none and they are always quick to get back to us and keep us in the know of upcoming/planned updates and any issues/steps being taken to fix them
What an honour to receive such an appraisal, Team! 🙏 We're so thrilled to learn that your journey with us has been smooth so far. Please rest assured we are dedicated to ensuring you have a seamless experience, and it's feedback like yours that keeps us motivated. Thank you so much on behalf of everyone here at Gorgias! 🤗
Oct. 2, 2023
Great if you like $500+ a month. It is not $60 as advertised.
Hi, Brandon! We sincerely apologize for the inconvenience you faced while trying to find the advertised price on your Gorgias account. This is the price for our Basic plan and is currently available on all accounts. It has never been our intention to cause confusion since we aim to provide a reliable and transparent service. We have just messaged you privately so we can go over this in depth. Your feedback is highly valued, and we are open to hearing your thoughts at any time!
Sept. 21, 2023
We are overall very happy with Gorgias and all the features it offers. The support team is quick and easy to work with and always answers our questions in a timely manner :) There are many features we enjoy about this platform!
That's fantastic to hear, Big Barker Team! We're more than thrilled to know that you've been having such a great experience with us. Clear explanations and understanding of your queries are our top priority, and it's awesome to hear that we're doing a good job. If you ever need more assistance, you know where to find us. 🙏
Sept. 21, 2023
Really great support when needed.
That's just who we are! 💪 And we can surely relate to what you mean when you say "really great support" – clear communication is like a breath of fresh air. Thank you so much for recognizing our dedication and efforts. Here's to many, many years in front of us. 🥂
Sept. 20, 2023
We had high hopes for Gorgias. But key integrations they said they had simply did not work. We were told repeatedly the issues would be resolved, but after weeks we had to abandon. Further, the phone queue functionality is extremely limited. If phone service matters, do your diligence - this likely isn't the service for you. You can't prioritize agents, adjust queue roll times, offer call backs, etc. - pretty basic stuff for any operation, large or small. They have some nice features and this may work for small/niche applications, but it's just not ready for prime time if you truly are a multi-modal shop. Finally, beware the trial - they charged us up front and offered credits in subsequent months. When the platform didn't work as promised, they refused to refund the up front cost despite the fact that we never used the credits. Not a huge deal -the real cost to my business was the time, effort and expense of employees to implement a service that didn't live up to the hype, but it's reflective of a poor approach to clients/accountability.
Hello, Team. We appreciate you taking the time to leave your detailed feedback. We're genuinely sorry to learn that this is your impression. We would never want to see any of our clients leave with a bitter taste in their mouths. Your satisfaction is our top priority and this surely is not what we would like to hold ourselves to when it comes to the quality of our overall service. What you mentioned in the first part of your review is something that will be relayed to the dedicated teams as is definitely a learning opportunity for all of us. Concerning the Billing aspect, we do, however, keep everything perfectly transparent, providing the full information at the very beginning of your service with us. This being said, we are always ready to discuss any point of the Terms and Conditions of our Service with complete honesty and in full detail. We sincerely appreciate you taking the time to share your review, and we wish you all the best in your future endeavors. 🙏
Sept. 15, 2023
very good App, Service and Support-Team
Thank you so much for your feedback, Arktisquelle! We really appreciate you taking the time to share your satisfaction with our helpdesk, and we are glad to hear our service met your expectations. :)
Sept. 19, 2023
Great app, Terrible support for bugs and issues. --- adjusted the review from 2 stars to 1 star after they decided to respond. They responded here as if something was going to happen, nothing happened. The service is terrible, they are constantly giving wrong advice and then someone else different picks up the ticket and gives additional wrong advice. ironic for a support ticketing app, shows their logic and systems doesn't work. save your sanity and find a different app.
Dear Team, First of all, we would like to thank you for taking the time to share your thoughts with us. We’re disappointed to read your review as we know we can do better. Your satisfaction is of utmost importance to us and we would like to show how much we care, and that we'll do everything to find the best solution for you and your Team. We are going to make things right so you can enjoy your Gorgias experience. One of our Team Members will be reaching out to you shortly to address the issues you have raised. We’re confident your ongoing experience will be a positive one.
Sept. 12, 2023
Best tool integrated with Shopify. Their team is agile, delivering multiple quality of life updates upon the time.
Hi, Hestiia!! Thank you so much for your positive review! 😊 We're thrilled to hear that you find our tool to be the best integrated with Shopify. If you have any suggestions or feedback, please don't hesitate to share. We're here to serve you!
Sept. 11, 2023
A great solution for the multiple ways for the different ways customers communicate with our store. Previously the setup was opening multiple different apps and URLS which was hard to keep track of with the multiple members of team unsure who has done what. With Gorgias we have only 1 inbox now for our emails, chats, socials, Trustpilot and we can be sure all communication is answered efficiently and tracked well. The automatiions are also a time savee with good spam detection, macros for quick replies and rules to assign tags and statuses. The personalised onboarding and support are great also. Highly recommended product.
🌟 Thank you for your glowing review! 🌟 A single place that covers all your channels, automation features, and personalized support is what we're all about, and we're delighted that you've found them valuable. Your recommendation means a lot to us, and we're here anytime you need assistance or have more feedback to share. Cheers to smoother operations with Gorgias! 🚀
Aug. 23, 2023
I love Gorgias and the way it makes CX seamless - I've tried multiple other helpdesks and Gorgias has been my absolute fav so far!
Wow, we're absolutely thrilled to hear that you love Gorgias and how it's rocking your customer experience! We totally get that there are many options out there, so it's awesome to be your top pick. Thank you for sharing! 🙌 If you ever want to chat or need anything at all, we're here and ready to help. Keep enjoying Gorgias and that smooth CX flow! 🚀🌟
Aug. 21, 2023
Our company have utilised Gorgias for almost 3 years now. Our team have been loving Gorgias. Their customer support team have provided us with wonderful support and advise. Even when system has some trouble, the Gorgias team provides us with constant update and ensures that our issue is being resolved. Will recommend Gorgias for their awesome service, system and intuitive app that make the customer service team life a blissful one :)
What to say... This is simply 🎶 to our ears. Sharing your Gorgias journey with the world is invaluable to us and we'll be making sure to live up to your expectations at all times. We sincerely look forward to having you onboard for many years to come. 💛
Aug. 18, 2023
We have had great luck with Gorgias and for the most part they are very responsive. We did just recently have an update that was horrible and it took about 3 weeks for it to be resolved and I felt like we didn't get much communication about it and when I reached out I kept getting the same questions over and over which made me feel like they weren't really paying attention. Before this, we rarely had issues and I'm hoping now that things are resolved we will rarely have issues so I did give 4 stars.
Hello, Team. We sincerely value that you took the time to review our service, and we're truly sorry to learn about the inconvenience you encountered. Thank you for both pros and cons you provided us with. We fully understand how important it is to offer exceptional service, and we can assure you that we will direct your feedback toward improving our operations and services. 🙏
Aug. 17, 2023
Love Gorgias, user friendly. I wish the old search was still available. All in all love using Gorgias!
What a pleasure to hear that we are loved that much. Thank you for that! 💜 We'll keep striving to improve in each segment of our service, to keep up with your great impression about us. 🙏
Aug. 16, 2023
Gorgias is easy to work with and always helpful with a quick and effective answer when we reach out.
Happy Friday, Team. 🎉 Thank you - we truly appreciate that you took the time to share the details of the experience you've had with us. Glad to hear that all goes smoothly whenever you need our help and that you're happy with our reliable support. We'll make sure to keep up this way in the future and become even better so that we can earn that one last ⭐️ from you. Take care! 🙏
Aug. 15, 2023
Having had the opportunity to interact with Gorgias ‑ Helpdesk & Live Chat, I can confidently say that it stands out in the crowded realm of customer service tools. The interface is seamless and intuitive, ensuring even the least tech-savvy users can navigate and make the most of its features. What's particularly impressive is their support team. They’re not just helpful, they’re proactive. Whenever I had questions or faced any issues, they were there with quick, detailed instructions, making the entire process a breeze. This reflects the company’s commitment to user satisfaction. All in all, for anyone considering a robust helpdesk and live chat solution, Gorgias is a top contender that should not be overlooked. Highly recommended!
Gorgias for the win! 🏆 We couldn't be happier to hear about the experience you've had with us, Team. That's exactly what we're all about - an AMAZING platform with an UNPARALLELED Support Team. We'll do our best to keep up that way and to carry on providing great service to you and all the Gorgians out there! 💛