All reviews

Rating Breakdown

  • 5
    95% (332 ratings)
  • 4
    1% (4 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (5 ratings)
  • 1
    2% (8 ratings)

Reviews with Text

  • 95% (332)
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5 / 5 Share

March 19, 2025

Very happy about the support! So fast and helpful

Using app

27 minutes

Total reviews

6

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

March 4, 2025

Best support ever, fixed all problems fast :)

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Feb. 27, 2025

This app is really nice. Within the app it's possible to make better rules in your checkout than that's possible within Shopify's own app. I'm able to make if statements with different conditions to make sure that the right payment method is shown to our customers. I had some difficulties regarding the setup, but the team from Hidepay helped me with it :)

Using app

9 months

Total reviews

6

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Feb. 18, 2025

Awesome tool, offering needed customisations in the checkout, letting you have full control. Must have tool for operating in multiple markets. Great support team too, willing to go the extra length to get your customisations done neatly! Thanks Ahbi / team!

Using app

4 days

Total reviews

19

Average rating

4.9

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Feb. 11, 2025

Great customer support & easy to use

Using app

11 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Feb. 11, 2025

Easy to set up and we had quick support from the team. Works like a charm!

Using app

2 days

Total reviews

9

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Feb. 5, 2025

My live wouldn't be complete without this app!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for such amazing review, we really appreciate your support ๐Ÿ˜Š

5 / 5 Share

Feb. 3, 2025

Great support

Store

Roamic

Using app

About 3 hours

Total reviews

4

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Jan. 28, 2025

It's a very easy-to-use app and very convenient. Also, the support is very kind and answers all your questions politely. If you're thinking about selling in BtoB, I definitely recommend it.

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

1 / 5 Share

Sept. 7, 2025

App is not working as expected. Support only available through "in-shopify-mail" (no reply so far). By coincidence I messaged their support software because it is linked on the bottom of their app (why would you link them?). UPDATE: I never received that mail.

Using app

8 months

Total reviews

17

Average rating

3.0

Developer Reply

Hi, we really apologize if you are not getting the most from HidePay. We sent you the instructions for the correct configuration by email, so you can correct your rule and achieve what you are looking for. The support is available through email and by in app chat during working days. Please let us know if with our instructions you solve your issue or you need any other support, we are also available for video chat support. Regards ๐Ÿ‘‹๐Ÿป

5 / 5 Share

Jan. 16, 2025

Super application et support au top ;)

Using app

9 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Jan. 15, 2025

Fantastic app and excellent support! Fabio was incredibly helpful when we encountered some issues. Highly recommended for managing complex payment rules with multiple conditions.

Developer Reply

Thank you very much for such amazing review ๐Ÿ˜Š

5 / 5 Share

Jan. 7, 2025

Amazing App for Payment Control! Hidepay is a game-changer! I use it to hide Klarna for orders with longer fulfillment times and for high-ticket items where I want to avoid paying 4-5% commission to certain payment providers. The app works flawlessly and has saved me a lot of hassle and fees. The customer support is absolutely incredible! I had trouble setting it up initially, but their team stepped in and resolved everything within minutes. And the best part? All of this for the cost of a cup of coffee per month! If I had to sum it up in one word: AMAZING!

Using app

About 1 hour

Total reviews

4

Average rating

4.0

Developer Reply

Thank you very much for such amazing review ๐Ÿ˜Š

5 / 5 Share

Dec. 23, 2024

Great app, great team of support. Both works like a charm of us with 6 markets enabled with multiple needs on hiding certain pay methods on markets.

Store

Layered

Using app

2 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Dec. 20, 2024

Great!! an Excellent Support! Works Perfect, easy to use

Using app

3 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Dec. 17, 2024

We've been using HidePay for months to reorder payment methods, hide some of payments based on certain conditions. So far the app works perfectly. The support team is very helpful and quick in case we need help. Strongly recommend this app for checkout payment customisation.

Using app

About 1 year

Total reviews

13

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Dec. 16, 2024

Awesome app. Does what it says. I had a small issue configuring (user problem) and Fabio had me sorted out in minutes. Highly recommend!

Using app

44 minutes

Total reviews

7

Average rating

5.0

Developer Reply

Thank you very much for your review ๐Ÿ˜Š

5 / 5 Share

Dec. 11, 2024

Nice app and nice customer service that helps me out.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Thanks you very much for your review ๐Ÿ˜Š

5 / 5 Share

Dec. 4, 2024

Fantastic app, fantastic support - 6 stars if possible. + to the extend of my knowledge, there is no other app available that is this capable in terms of customizing checkout.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks you very much for your review ๐Ÿ˜Š

5 / 5 Share

Nov. 26, 2024

Great app and very nice technical support. I recommend it! I

Store

inkBOOK

Using app

4 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks you very much for your review ๐Ÿ˜Š