ICU• In Cart Upsell Cross Sell
Best Shopify Upselling App - In Cart Upsell
Rating
4.8
feedback
577
chart
#894
All reviews
Review RSS Feed
Nov. 25, 2025
Great customer service, very helpful and quick ! I highly recommend
Wow — thank you so much for your amazing 5-star review! We truly appreciate you taking the time to share your experience. Your feedback means a lot, and we’re genuinely grateful for your support.
Nov. 24, 2025
Great and simple experience with the app. Helpful support.
Thank you so much for taking the time to leave such an amazing 5-star review! Your feedback truly means the world to us. Knowing that you had a great experience is incredibly rewarding, and it motivates us to keep delivering the best service possible.
Nov. 20, 2025
App is easy to use yet powerful. Support team is super helpful
Thank you so much for taking the time to leave a 5-star review! We truly appreciate your feedback, and I’m glad to hear you had a great experience. If there’s ever anything else we can assist you with, please feel free to reach out. Thanks again!
Nov. 18, 2025
THINK TWICE BEFORE YOU BUY! YOU NEED SUPPORT, BUT YOU HAVE TO WAIT FOR HOURS FOR SUPPORT SERVICE! After installing the application, it does not run automatically. I need to perform a manual installation, but I waited for two hours and no one responded. There is no detailed installation video for installing the application either. Despite writing numerous times, there has been no response.
Hello and thank you very much for this feedback. Some store themes are unique and non-standard, and because of this, some Shopify apps require a more manual installation process (depending on your Shopify theme). However our support team will always do this free of charge :) You messaged our support inbox just before our normal working hours today. About 1 hour later when we got in, we responded to your chat, and helped you create an in cart upsell offer on a live chat. You had a couple of questions and we did our best to answer them during the live chat interaction... then you stopped responding at that point in the chat :( We would still love the chance to help you get the upsells you need on your store, get setup and answer any questions you have. Please let us know if you'd like to give us another try. We'd be happy to help!
Oct. 27, 2025
Great app - easy to use and very effective! Excellent support too
Thank you so much for the kind words! We're really happy to hear that the app has been easy to use and helpful for your store. If you ever need anything at all, our team is always here to assist. Thanks again for choosing us!
Oct. 16, 2025
Excellent support provided by Lasandra to help us set this up! I made a mistake in the set up process and didn't even spot it until it was pointed out! Thank you so much
Store
Orbit Cards
Using app
About 11 hours
Oct. 8, 2025
Incredible customer support
Thank you so much! We're thrilled to hear you found our customer support incredible.
Oct. 3, 2025
Does its job and have been using it a number of years.
Thank you for your continued support! We're glad to know our app has been serving you well over the years.
Oct. 1, 2025
Incredible customer support! Lasandra helped troubleshoot my issue and implemented a solution on my Shopify site in record time. I would recommend working with them.
Thank you so much for your kind words! We're thrilled to hear that Lasandra could assist you quickly and effectively. Your recommendation means a lot to us!
Sept. 3, 2025
In Cart Upsell is a perfect fit for our needs. Simple to use and does exactly what we were looking for. The support team is always quick and helpful whenever we need assistance. Highly recommended!
Thank you so much for your wonderful review! We're thrilled to hear that In Cart Upsell has been a perfect fit for your needs and that you’re finding it simple and effective. Our team is always happy to help, and your recommendation means a lot to us. We look forward to continuing to support your success!
Aug. 24, 2025
This stopped working randomly on our site over 6 months ago (I can see from the analytics) - while we were still paying their monthly fee. Very frustrating
July 23, 2025
I got help so quickly my problem was solved. Very nice support
Thank you for the review! We're glad we could resolve your issue quickly. If you ever need help again, we're always here for you!
June 10, 2025
While searching for an upsell & cross sell app, we came across this app In Cart Upsell. It offers us everything we need to define special upsell rules. The support is very easy to contact, very friendly, fast, and immediately available for questions or requests. Please keep up the good work. We look forward to working with the app. Best regards Wurzelwerk
Hi Wurzelwerk, Thank you so much for your kind words and thoughtful review! We're thrilled to hear that In Cart Upsell is meeting your needs and that you've had a positive experience with our support team. Your feedback means a lot to us, and we’re committed to continuing to provide both a powerful app and responsive support.
May 14, 2025
Thank you for the 5-star rating! We're glad you're enjoying the app. If you ever need anything or have feedback to share, we're here to help!
May 7, 2025
Not perfect, but close enough for a "free app" to add an optional shipping insurance at checkout. Support was available to live chat during the day and helpful!
Thanks for trying our app and sharing your experience! We're glad you found the support helpful and appreciate your feedback. If there's anything we can do to improve your experience or make the app even better, feel free to reach out. We're here to help!
April 18, 2025
Testing the plugin for around half a month now and can't say too much about the functionality yet. Setting up the autopilot was really very easy. But what I would like to emphasize is the really fast and dedicated support. We had a few set-up difficulties and problems with our theme, which the support and the developers solved for us on their own, really great, thank you very much!
Thank you so much for the review! We're glad to hear the autopilot setup was smooth for you, and we truly appreciate your patience while we worked through the theme-related issues. It's great to know our support team and developers were able to assist effectively. If you have any questions as you continue testing the plugin, we're always here to help!
April 1, 2025
Amazing app & most importantly amazing support. I encountered a small glitch with the app/my store & the team were very quick to ammend the issue! A++
Thank you so much for the review! We're glad you're enjoying the app and that our support team could assist you quickly. If you ever need anything else, we're here to help!
March 27, 2025
The app is very easy to use and if you are not super tech savvy like me their customer service is amazing! Super responsive and helpful!
Thank you for your review! We’re so glad you found the app easy to use, and it’s great to hear that our support team could assist you. If you ever have any questions or need more help, don’t hesitate to reach out. We’re always happy to assist!
March 26, 2025
Amazing app and the team were amazing at helping with all my little customisations I needed. Just an incredible app and team managing and running it. Highly recommend.
We really appreciate your feedback! We’re thrilled that our team could assist with your customizations and provide the help you needed. Your recommendation means a lot to us! If you ever need anything, don’t hesitate to reach out.
March 20, 2025
Just got the app today, but so far it is exactly what I want. Lasandra was SO helpful in helping me add some CSS to customize the look. I have never had shopify app support offer so much help. Usually they tell you to hire a developer.
Thank you for your wonderful feedback! We're so glad to hear that the app meets your expectations and that Lasandra was able to assist with your customization needs. If you ever need further support, don’t hesitate to reach out. Happy to have you on board!