ICU• In Cart Upsell Cross Sell
Boost AOV w/ In Cart Upsell, Cross-Sell & Post Purchase...
Rating
4.8
feedback
577
chart
#1,616
All reviews
Review RSS Feed
Jan. 24, 2023
they charge me for an app that doesn't even work properly. they want me to pay a developer to fix their broken app. after being a customer for 2 years, their app breaks, blames my site when it was untouched, and then wanted me to pay a developer to fix the code that is causing their to not work. on a free shopify theme.
Hello to our friends at Aqua Pura Bracelets Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with In Cart Upsell & Cross Sell. I want to extend my sincerest apologies for the negative experience that you had with In Cart Upsell & Cross Sell app. We are bummed to hear that the app did not work perfectly on your store. As communicated over the email, we did thorough testing and our developers were able to confirm that the issue is not emanating from our app. We also sent you a screenshot that you can send over to the theme developers to further troubleshoot the issue. We are not asking you to hire external developers, but rather asking you to reach out to the developer of your theme who we think is the best person to look into the issue. Please be assured that we are 100% committed to providing you with exceptional service. We do offer 24-hr live chat support, Monday through Friday. Please reach out to us via the live chat feature in the app and we will reply to you within minutes to resolve any issues you might be facing. We also love to offer complimentary live screen-share calls to all our valued clients where we can help resolve the issues. Regards, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Oct. 11, 2022
Have only been using for a week. Within the first three days of using this app, we sold over 60 units of a product we'd been trying to shift for 6 months. Had one design request change, developer fixed immediately. Very happy, great customer service, looking forward to seeing sales grow.
Hello to our friends at Canter for Cancer NZ Thanks for sharing your review with us and the community. We're thrilled to learn that our support team was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Oct. 10, 2022
Super easy to work with and install. The customer service is amazing as well. You should definitely try this app!!!!
Hello to our friends at Crystallized By Sparkle Thanks for the awesome review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are happy our support team was able to assist you. We truly appreciate your business, and we would like to thank awesome customers like you for your amazing support! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Oct. 7, 2022
I switched my theme and was unable to use the guide to setup the new boxes. Lasandra from the support team had it done for me within 5 minutes. Great support!
Hello to our friends at Beach Bum Threads Surf Club Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted to learn that Lasandra was responsive and helpful. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Oct. 5, 2022
Lasandra is a great customer service/tech support agent. She helped me set up and navigate through the app easily.
Hello to our friends at gogglesoc Thanks for sharing your review with us and the community. We're thrilled to learn that Lasandra was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The In Cart Upsell & Cross Sell Support Team
Oct. 5, 2022
Great service and result from the start. We downloaded this app to have one specific feature installed, and when it required extra support to do so Denis helped quickly and effectively. Looking forward to exploring more features as we dive in.
Hello to our friends at Despaña Brand Foods Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app and we are glad that Denis could assist you! We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Tanu & The In Cart Upsell & Cross Sell Support Team
Oct. 5, 2022
Lovely customer service! When trying to make sense of my problem - one of the support guys, Denis was quick to ask if it was okay to have a live chat . So much time was saved. Thank you :)
Hello to our friends at Komma Kaffe We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying In Cart Upsell & Cross-Sell and that Denis was able to assist you. We’ll make sure we pass your kind words along to Denis, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross Sell Support Team
Oct. 4, 2022
Really great support and customer service! They responded quickly and helped me when I experienced problems :)
Hello to our friends at soft-rebels.com Thanks for sharing your review with us and the community. We're thrilled to learn that Denis was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The In Cart Upsell & Cross Sell Support Team
Sept. 29, 2022
Excellent App! Does everything you need, and has a lot of customization. And Support is AMAZINGLY good for this App! I highly recommend!
Hello to our friends at BeyStation.com Thank you for leaving this thoughtful review! We appreciate you taking the time to share this review with us and the community! We are happy our support team was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross Sell Support Team
Sept. 29, 2022
you will make more money than you spend by using this app and that's a guarantee. as long as you know what you're doing when setting up the upsells it will work amazing
Hello to our friends at Blyser Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Sept. 27, 2022
I just installed the app and the customer service is exceptional. Shout out to Denis, who was so patient and detail-oriented. He went through all of my questions thoroughly and made custom changes to help me out. I am very impressed with his knowledge and excited to see everything that this app has to offer.
Hello to our friends at Bee Bee Designs We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying In Cart Upsell & Cross-Sell and that Denis was able to assist you. We’ll make sure we pass your kind words along to Denis, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross Sell Support Team
Sept. 21, 2022
incredible customer service, they helped set up our page over chat so it looked exactly how we wanted
Hello to our friends at N*SP Thank you for the amazing review. We're delighted to hear that you had a positive experience with our app. We truly appreciate your business, and we’re so grateful for the trust you’ve placed in us. We would like to thank awesome customers like you for your amazing support! You rock! Cheers, Pushpesh & the In Cart Upsell & Cross Sell Support Team
Sept. 20, 2022
Very good customer service!! Lasandra 10/10 Very good customer service!! Lasandra 10/10 Very good customer service!! Lasandra 10/10
Hello to our friends at Bass Motor We are incredibly grateful that you took the time to leave us such a wonderful review. We're delighted to hear that you are enjoying In Cart Upsell & Cross-Sell and that Lasandra was able to assist you. We’ll make sure we pass your kind words along to Lasandra, who we know will be delighted to read your comment. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross Sell Support Team
Sept. 20, 2022
very effective app. At least 25-30% of people take the upsell so it would be dumb not to install this app. Thanks for the easy extra money
Hello to our friends from PhotoKids Thank you for leaving this thoughtful review! We appreciate you taking the time to share this review with us and the community! We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross-Sell Support Team
April 24, 2024
Great app, and great support! I had a big issue to setup and the support helped me, even if it took hours to fix it. Iam grateful. :) Highly recommended!
Hello to our friends at Naturlig Hud Thank you for leaving this thoughtful review! We appreciate you taking the time to share this review with us and the community! We are happy our support team was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross Sell Support Team
Sept. 13, 2022
Amazing customer service, quick replies and help setting up the app. App is very easy to use and customize.
Hello to our friends at Heilala Vanilla NZ Thank you for leaving this thoughtful review! We appreciate you taking the time to share this review with us and the community! We are happy our support team was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross Sell Support Team
Sept. 13, 2022
This app is amazing! Easy to use and helped us raise our AOV effectively and with ease. Highly recommended!
Hello to our friends at Flycatcher Toys Thank you for the glowing review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We go above and beyond to help every merchant and I am glad that we hit the mark for you. We wish you and your store great success! We appreciate the recommendation! Tanu & The In Cart Upsell & Cross Sell Support Team
Sept. 1, 2022
Im new to this up selling app found it hard to get it set up, however with help from Denis he made it super easy and helped me set it up. thanks for all the help
Hello to our friends at Branded Bottle Thanks for sharing your review with us and the community. We're thrilled to learn that Denis was able to provide you with excellent support. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We wish you and your store great success! Tanu & The In Cart Upsell & Cross Sell Support Team
Aug. 30, 2022
Really easy to use and super effective in raising the average order value. Support are really responsive and helpful.
Hello to our friends at NICO We are incredibly grateful that you took the time to leave us such a wonderful review. We're so happy to hear that you are enjoying In Cart Upsell & Cross-Sell. We are delighted our support team was able to assist you. We love having you as a customer and we are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross-Sell Support Team
Aug. 29, 2022
Such an easy to use app and the customer service is outstanding. They helped resolve all my issues and answered all my questions.
Hello to our friends at Kosher Wine Warehouse Thank you for leaving this thoughtful review! We appreciate you taking the time to share this review with us and the community! We are happy our support team was able to assist you. We love having you as a customer and are always here to help your Shopify store succeed! Tanu & The In Cart Upsell & Cross Sell Support Team