Shopify Inbox for Shopify

Shopify Inbox

Connect with shoppers and drive sales with chat

Developer
View on App Store

Rating

4.7

feedback

5,302

Reviews

chart

#268

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    3%
  • Less than a month
    15%
  • Less than a year
    46%
  • More than a year
    34%

Reviews Summary

The Shopify Inbox app has received overwhelmingly positive reviews from users, with many praising its ease of use, seamless integration with Shopify, and ability to improve customer service and response times. Users appreciate features like instant answers, quick replies, and the mobile app for fast communication with customers. However, some users have mentioned areas for improvement such as the need for more AI features, better handling of out-of-hours questions, and enhancements in image quality when sending images. Overall, the app is highly recommended for Shopify merchants looking to enhance their customer support.

Highlights

Ease of use and seamless integration with Shopify
Improvement in customer service and response times
Desire for more AI features and enhancements
Issues with out-of-hours questions handling
Need for better image quality when sending images

Rating Breakdown

  • 5
    80% (4,262 ratings)
  • 4
    13% (669 ratings)
  • 3
    3% (165 ratings)
  • 2
    1% (70 ratings)
  • 1
    3% (137 ratings)

Reviews with Text

  • 63% (3,323)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 28, 2026

Store

PLAVED

Using app

--

Total reviews

1

Average rating

5.0

4 / 5 Share

March 27, 2026

Using app

Almost 5 years

Total reviews

2

Average rating

4.5

5 / 5 Share

March 27, 2026

Using app

11 months

Total reviews

2

Average rating

5.0

1 / 5 Share

March 27, 2026

L'ho disinstallata perché venivo contattata solo da spam per phishing e furto d'identitá.

Using app

5 months

Total reviews

1

Average rating

1.0

5 / 5 Share

March 27, 2026

Great bot recommended responses.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

All reviews

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