Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,775
chart
#423
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
18%
-
Less than a year
51%
-
More than a year
26%
Reviews Summary
The Shopify App has received mostly positive reviews from users. Customers appreciate the ease of use, quick responses, and seamless communication it provides. The app has been praised for its ability to streamline customer inquiries, improve response times, and enhance customer satisfaction. Users also like the automated responses feature and the professional engagement it offers. However, there are some concerns raised by users, such as the lack of multilingual support, occasional log out issues without notification, and the presence of spam messages. Overall, the app is highly recommended for businesses looking to enhance customer communication and provide efficient customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 1, 2024
updated review from 2* - they fixed the issue!! YAY thank you!!! two star review: everything was working fine until two weeks ago. text bar goes all the way to the top now in the mobile app so i cant see anyone’s previous messages. THIS IS HIGHLY INCONVENIENT. i reached out to customer support & they said they will forward to the devs. idk how it’s not fixed yet. there’s been other issues w shopify too. kinda insane they don’t prioritize fixing these bugs as many small businesses rely on them. my shopify worked perfectly about 1 year ago. things seem to keep declining. i’ve never had to contact support so much.
Nov. 30, 2024
I love the generated AI text, it makes life so much easier, specially when receiving "offers" for website checkup for potential issues. That AI knows how to reply back in a flick denying those offers. I absolutely love it!!!
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