Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,275
chart
#289
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
15%
-
Less than a year
46%
-
More than a year
34%
Reviews Summary
The Shopify Inbox app has received overwhelmingly positive reviews from users, with many praising its ease of use, seamless integration with Shopify, and ability to improve customer service and response times. Users appreciate features like instant answers, quick replies, and the mobile app for fast communication with customers. However, some users have mentioned areas for improvement such as the need for more AI features, better handling of out-of-hours questions, and enhancements in image quality when sending images. Overall, the app is highly recommended for Shopify merchants looking to enhance their customer support.
Highlights
Review RSS Feed
All reviews
March 6, 2026
March 5, 2026
Shopify Inbox is easy to set up and helps me chat with customers directly on my store. I like that I can see what customers have in their cart while replying. Sometimes notifications are a bit slow, but overall it’s a helpful app.
March 5, 2026
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