Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
6,275
chart
#355
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
4%
-
Less than a month
23%
-
Less than a year
46%
-
More than a year
24%
Reviews Summary
The Shopify App has received mostly positive reviews from users. Many users appreciate the ease of use, helpful AI prompts, and the ability to handle chats effectively. The app is praised for being user-friendly, reliable, and for improving customer service processes. Users also like the integration with Shopify and the feature set provided. However, some users have mentioned issues such as disruptions in the shopper's experience, the need for better message notifications, and the desire for more customization options like setting offline hours for the widget. Overall, the app seems to be a valuable tool for enhancing customer communication and support on Shopify stores.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 29, 2025
Really helpful for live chatting with customers in need of help. I've used this app for several years and always get chats that turn into sales. I think making contact super easy for customers really helps them trust our site.
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