Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#282
All reviews
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March 8, 2026
1) Has unoptimized JavaScript which slows down site loading 2) Lacks integration with Knowledge Base 3) Can only configure one contiguous available time span per day 4) Can't integrate chats from multiple stores Still, not bad for a free app.
Feb. 11, 2026
Feb. 3, 2026
spam option is not working optimally. Getting to many ‘bot created’ mails from marketing affiliates.
Jan. 26, 2026
The app works great, but I need to be able to (automatically) translate instant answers to customers language (i.e. Dutch for Dutch customers etc). Please implement this, thank you!
Jan. 14, 2026
not bad so far, but it should show the page or product your customer is messaging about, very often do i get customers asking me about products but i have no clue which ones they are talking about
Jan. 12, 2026
I really do not get any nptiofications on this app or alot of inbox from my customers from Shopify Inbox. I really do npt know too much about it and wouldlike to know more about it and how to utilize it more for my customers.
Jan. 2, 2026
Auto generated answers are not accurate, and there really isn't any way to fix that. Better than nothing, but it's worth paying for a real inbox app.
Dec. 24, 2025
It's really glitchy. There is no doubt that it is a powerful conversion tool, but it's far too glitchy with messages not loading or coming through instantly, meaning the customer drops off whilst waiting for a response. The AI auto messaging feature is also poor, if you start typing a message, the AI auto message feature will then completely overwrite your message.
Dec. 19, 2025
A little glitchy and often does not load, forcing one to log in to Shopify to access the app. Time-consuming! When it works smoothly, it is excellent and allows me to have real-time conversations with customers. But it still needs work to function smoothly and consistently. The phone app on Android is especially temperamental.
Dec. 5, 2025
It's good to keep you updated on customer inquiries and having the chat option on your website is a great feature. The AI suggestions need a bit of work and it can be annoying when the AI takes over generating a response when all you want to do is quickly reply - you have to wait till it generates a reply (which is often wrong), delete it, then type your actual response. It would be nice if we could stop the generated response on demand.
Nov. 21, 2025
Nov. 19, 2025
So far so great - now to see if it works - I am reasonably sure it will - the hitch will be how often I can check it and follow up. More stars with more time. Your online assistant was also very helpful. R.
Nov. 13, 2025
Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((
Oct. 21, 2025
Need to be able to customise things abit. CSS would be nice but adding a logo/image into the chat header would be great too.