Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,780
chart
#436
All reviews
Rating Breakdown
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Nov. 14, 2024
It is a little confusing when I keep seeing old messages. There's got to be a way where you can ask if the conversation is over for ever, or not...
Thanks for sharing your feedback. To help keep your inbox decluttered, you can try closing conversations when you feel the conversation is over. This will move the conversation under the Closed tab and keep the Open tab cleaner. The customer is not notified of you closing a conversation as it just for management on your side. If the customer continues a conversation you had closed, it will automatically be moved back into Open. You can close a conversation by clicking the dotted line circle on the left of each conversation under Open or clicking the "..." button > "Close conversation". We do not currently have an easy way to confirm with the customer if the conversation is over forever, which may be the feature you are suggesting. Feel free to reach out to us at [email protected] with more details about what you would be looking for and we can share your idea with the product team. Thanks! - Shopify Inbox Team
Nov. 7, 2024
I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.
Nov. 2, 2024
A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.
Oct. 22, 2024
Unfortunately Shopify deleted some links in my store without asking permission then they closed the chat and failed me after being on the chat for hrs the close the chat again. It was Shopify mistake. Now escalation has occurred and they won't fix the issue, furthermore, they requested for me to reload again the information which I paid to begin with 5 yrs ago. This matter needs to be addressed as I do not know how to do this. There Isn't telephone support just chat the website company has failed me. Again I'm giving a 3 stars because the beginning was great but now it's really difficult to deal with getting escalations handle at all. My website looks unpolished and unprofessional until they help.
Sept. 7, 2024
スマホ画面で見た時に、アイコンが大き過ぎて主張が強すぎる。アイコンによってすぐにチャットを意識するのは、望んでいる事ではないが、お客様には気軽に質問して頂けて、購入の検討をするのに繋がっていると思う。
Sept. 2, 2024
You cannot change the "Chat with Us" title on the app, please help with this. Also if you can add a picture circle option so that when visitors open the chat they can see who they are speaking to, it would make communication much more personal. The option to add a circle picture would be incredible and I'll change my review.
Aug. 20, 2024
It will look a lot cleaner if there's a hyperlink rather than sending the whole link
Aug. 19, 2024
It's nice, but there’s definitely room for more improvements!
Using app
4 months
Total reviews
1
Average rating
3.0
Aug. 19, 2024
Aug. 18, 2024
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
Aug. 8, 2024
You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.
Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support
Aug. 5, 2024
Not being able to hit return whilst replying is a real issue. So painful!
Thank you for taking the time and sharing this feedback. We'd be happy to share your feedback on not being able to hit return during live chat replies with our developers for considerations with future releases. Cheers! -Elias, Shopify Support
July 28, 2024
July 17, 2024
yes its good but most of the time its create problem in mobile app. there always a 404 error come. otherwise a good app to remain in contact with customers.