Shopify Inbox
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Bonjour, Le widget Chat de la boutique en ligne / Shopify Inbox affiche un bouton « Se connecter » avec une couleur violette imposée. Cette couleur ne respecte pas toujours l’identité visuelle des marques et peut nuire à la cohérence graphique d’une boutique. Nous avons besoin d’une option dans les réglages du chat permettant : - de choisir la couleur de fond du bouton ; - de choisir la couleur du texte ; - ou de masquer complètement le bouton. Les réglages visibles de l’embed ne proposent pas cette personnalisation, et le CSS personnalisé du thème ne peut pas atteindre le bouton puisqu’il se trouve dans un Shadow DOM. Même une surcharge JavaScript dans layout/theme.liquid ne permet pas de le modifier de manière fiable. Une option native de couleur ou de masquage serait importante pour préserver l’identité visuelle et l’intégrité des marques utilisant Shopify. Merci de transmettre cette demande à l’équipe produit concernée.
Shopify Inbox should be connected to the major sales channels of Email, SMS, WhatsApp. This app isn't designed correctly because it should be integrated with the channels that Shopify Messaging is using. Ideally when you send a promotion, you can just allow customers to message you back and convert them directly in chat. The PMs here should look at how ManyChat works and build a more streamlined integration between Shopify Messaging and Inbox. This should also integrate with other sales channels like FB Messenger or IG DMs. There should be automation features where you can send leads to the cart directly from a DM.
Overall, Shopify Inbox works pretty well and I’m happy with it. The main issue is the z-index/layering of the chat activation button. The chat button often overlaps or covers other important elements on the storefront, such as the cart drawer, Quick Add buttons, and email pop-up windows. It would be great if Shopify could provide better control over the chat button’s z-index or update its default layering behavior so it doesn’t interfere with other storefront elements. Everything else is pretty good — this is just a small but quite annoying UI issue that I hope can be improved in a future update.
I can't open the chat box, it keeps showing 'Error occurred' 'Please try again'
Hi AIX-studio, sorry you ran into an issue. We had a brief outage that should have resolved. Is this still a problem you are seeing?
I was really happy when the AI was working, but it suddenly disappeared. Now I have to respond to customers manually instead of the AI agent. Could you please check why this happened?
Hi HWANGSIL, sorry you ran into an issue. We had a brief outage that should have resolved. I just confirmed on your site that chat with AI agent is working. Let us know if you see a problem again.
This app is broken since they added AI to the app. It won't even display properly on the website now. It used to be very useful and allowed us to communicate with customers easily. You ruined it. UPDATE: After a week and 3 support tickets, they finally fixed it and now it works. Note that the first 2 support reps said that the Inbox app is not compatible with my Starter plan and I needed to upgrade my Shopify plan, which is just flat out wrong information. I've been using this app on the Starter plan for 2 years and counting. The 3rd rep was able to pass the issue to developers, and they solved it. No explanation as to what the problem was or how they solved it. Rating updated from 1 star to 3.
Hi Tom’s Tackle Shop, thank you for updating your review. We’re sorry it took three support contacts to resolve this and that you were incorrectly told to upgrade your plan. We found a bug that prevented the updated chat from loading correctly on Starter-plan storefronts and have now fixed it. You were right that a plan upgrade was not required. We’re glad Inbox is working again.
App easy to install and get working. You can ONLY change the color of the background and text, but you cannot change the color of the text area. That means, it you change the background to blue, then all the background is blue including the chat area
Thanks for this review. You asked for more control over how the chat looks, and that is now live. In your Shopify Admin, go to Sales channels > Inbox and click the pencil icon next to the Inbox name. It opens the Theme editor on the Inbox app embed, where you can adjust text size, chat button size, and colors, so the chat can be as prominent or as subtle as you want.
I like it, but it lacks several features * API , I want to pull the messages * I can't just reply the message via email * On mobile, I can't just open the web-version of Shopify Inbox * it always send notification to one email, it should go to all emails
a nova atualização está pessima! Não pede email do cliente e se você não estive online pra responder, não tem como responder mais depois como antes que a resposta ia pro email do cliente.
Obrigado pelo seu feedback. Para solicitar novamente o e-mail do cliente e conseguir responder mais tarde, mesmo quando estiver offline, ative a opção "Exigir login do cliente" nas configurações da sua Caixa de Entrada. Com o login ativado, o cliente informa o e-mail dele e suas respostas chegam à caixa de entrada dele, exatamente como antes. Adoraríamos ajudar você com isso! Entre em contato conosco pelo site help.shopify.com/support para que possamos autenticar sua loja e oferecer suporte.
There has been one issue it comes up on the front of my iphone but there can be a long delay before the message shows in the app. This can be especially annoying if you don't catch the gist of the message from its first appearance.
Thanks for flagging this, and for the detail on the delay between the iPhone notification and the message showing in the app. That lag is worth looking into, especially when the preview doesn't show the full message. Making sure you're on the latest app version can sometimes help with sync timing. If it continues, our support team can dig into it with you at help.shopify.com/support. Thanks for taking the time to report it.
Can't find anywhere to have the email notifications go to our store email address instead of the owner email address. This isn't great when staff need to help with notifications.
Thanks for sharing this. Each staff member you add to Inbox gets their own message notifications, so your team can help respond without relying on the owner's email. You can manage team access and notification preferences in your Inbox and store settings. For help setting this up the way your team works, our team at help.shopify.com/support can walk through the options, and your feedback on routing notifications to a shared store address is valuable as we keep improving Inbox.
Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.
its good, only problem is you cant copy/past images and links....very annoying when trying te help a customer
Glad Inbox is working well for you overall. I can see how not being able to copy and paste images and links slows you down mid-conversation. For sharing images, the attachment/upload option in the message bar is often a quicker route than pasting, and links can be sent as typed-out text. Your feedback on making copy and paste smoother is genuinely useful and helps us keep improving Inbox for you and your customers.
무료로서는 너무좋습니다. 그래도 폰트 크기 조절만 가능했더라면 더 좋았을텐데 쪼금 아쉬워서 별3개만 드립니다. 나머지는 딱히 불편하것 없이 잘 사용중입니다.
좋게 평가해 주셔서 감사합니다. 큰 불편 없이 잘 사용하고 계신다니 정말 기쁩니다. 폰트 크기 조절이 가능하면 좋겠다는 의견도 잘 확인했습니다. 이런 피드백은 Inbox를 개선하는 데 큰 도움이 되며, 팀에 잘 전달하겠습니다. 시간 내어 소중한 의견 남겨 주셔서 감사합니다.
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