Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,778
chart
#436
All reviews
Rating Breakdown
Review RSS Feed
Nov. 29, 2024
Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.
Nov. 24, 2024
Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.
Nov. 21, 2024
Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.
Thanks for your review! We have shared your idea of snoozing notifications during unavailable hours with our product team. In the mean time, you could try snoozing notifications on your device during certain hours. On iOS this is set under the "Focus" settings (i.e. you can silence only the Inbox app during specified hours). On Android this should be called "notification snoozing". - Shopify Inbox Team
Nov. 18, 2024
o aprimoramento sempre se deve em acelerar o contato apos o cliente fizer alguma solicitação. Tem que ser automatico, o mais rapido possivel !
Nov. 18, 2024
yes good app worth using
Using app
About 1 year
Total reviews
1
Average rating
4.0
Nov. 17, 2024
I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.
Nov. 13, 2024
Customers like the decor, buildability, and durability of the product. They mention it includes charming gingerbread figures that are perfect for decorating the Christmas tree. They also appreciate the bright colors and cute design.
Nov. 13, 2024
Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.
Nov. 13, 2024
It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.
Nov. 11, 2024
A volte non mi da le notifiche ma in sostanza è una buona chat Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una
Nov. 11, 2024
Spammers need to stay off. If not I will chat bot prompt and copy and paste their work and use to my advantage
Nov. 7, 2024
Super fast with generating responses. Love the easy way to access the Inbox. Very happy with the service