Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,300
chart
#282
All reviews
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June 23, 2024
June 23, 2024
Feb. 9, 2026
Having a direct line to customers is essential. As a customer, I hate not being able to speak with a human being and being shunted around FAQs. So I really like being able to directly interact with customers with Shopify. I don't like the automatic replies and consider this function unnecessary. However, we don't have to use this function and I guess for some people it's useful. Altogether, Shopify is a great package. Brilliant, in fact. I struggled before with various solutions, but Shopify is the best. By a large margin. John (The Cheese Guy)
June 22, 2024
June 21, 2024
its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear. I have tried refreshing my browser and everything. Please help.
June 21, 2024
I like it because customers can message me quickly and don't have to wait for a reply.
June 20, 2024
June 20, 2024
We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.
June 20, 2024
June 20, 2024
for free its quite good and does everything we need, we don't need bells and whistles
June 19, 2024
I love it! It has all my customer info at hand. It's super easy to attach product info to messages too.