Shopify Inbox

great

Excellent app

This is amazing... I can't believe we didn't try this sooner. We were consistently having issues with our old chat app (which was a PAID app), and I finally had enough and switched to this. I did not realize how many wonderful functions it has. I am able to see so much about the customer that I never was able to see before... what they have in their cart, their most recent order, how long they've been a customer for, what page they were on when they initiated the chat. Its extremely well integrated with Shopify so its very useful. In addition, it was super easy to set up, I was able to do it in about 15 minutes. So far I have not had any issues with this, and we are getting so many more customer chats, so I know its easier for customers to use. There's also an option to setup instant answers, so customers can find out answers to common questions, or even check on the status of their order, without having to engage with a live person. It looks like at least half of our chats are being resolved this way, which has been wonderful!

This app makes it easier to stay in touch with the customer and possibly even engage them. It is a great tool that can convert curious visitors into customers. It is good that you also receive e-mails that there are unanswered messages, so that you do not miss responding to customers

it was nice and easy

This easy to use app helps answer potential customers questions and which funnels more leads into sales. This increases revenue.

Love, love, love this app! I just installed but the process is made super easy. And it's free!! Great app!

Very simple to use and the ability to include contact information and a mailing address is priceless. Other sites don't allow and it completely eliminates VERY necessary abilities for returns, exchanges, sizing information, etc. I don't sell off Shopify, but I need the ability to communicate as if I was selling off Shopify. Sure wish Ebay, Etsy and Poshmark understood the value of this type of communication. Also love the ability to add pictures. Is there a way to update to add multiple photos at one time? Sure do love selling on Shopify. BEST site ever. Linda

It's good.

easy to use

Works Great!