Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,220
chart
#292
All reviews
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June 23, 2024
June 23, 2024
Aug. 20, 2025
It's great to have a direct line to customers. I'm not keen on the automatic replies, but we don't have to use them and the inbox app itself is very useful. Altogether, Shopify is a great package. Brilliant, in fact.
June 20, 2024
We are still working on our website so when people do take the time to send us a quick email, it helps reach a wider customer base. Saying that, I wish setting up the website with shopify personnel was easier - we had a shopify chat person tell us to delete ourselves from our website and she could not fix it. Luckily I had assigned another person to our website and she was able to go in, change the cc for an upcoming bill and add me back in my website. It was very stressful and we still can't seem to finish the website - it's 95% done.
June 20, 2024
June 19, 2024
I love it! It has all my customer info at hand. It's super easy to attach product info to messages too.
June 15, 2024
Helpful. Powerful. High value. Best features: iOS app, visibility into the customer profile, canned responses
June 15, 2024
June 18, 2024
Its okay app, but not the best in the market. I am using it because its free.
June 14, 2024
This app has really been helpful to us. It doesn't just get the job done, it also captures customer's intent and where they are at on their journey to conversion.
June 13, 2024
June 12, 2024
We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.
June 10, 2024
I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.
June 7, 2024
its everything good just there is a need of little improvement of mobile app notifications and the first owner respond to the costumer may delay or not appear until you reload the page anything else is amazing
June 7, 2024