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All reviews

Rating Breakdown

  • 5
    80% (4,067 ratings)
  • 4
    13% (663 ratings)
  • 3
    3% (155 ratings)
  • 2
    1% (69 ratings)
  • 1
    3% (131 ratings)

Reviews with Text

  • 65% (3,296)
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5 / 5 Share

Dec. 20, 2023

Store

Souvenir Du Quebec

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Shopify is the very best in every area; ahead of the game, bravo.

Store

MasterClamp

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Adding a Live Chat to the website has increased sales.

Store

BJ Discount

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Store

FAB AUTO PARTS

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Store

Smiley Games

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

We are seeing a good amount of customer take up on this feature

Store

woodlandways

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

好

Store

DEADLINE Studio™

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Store

Maksone

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Store

She Chocolate

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 20, 2023

Best app on shopify

Store

brandedmoda

Using app

7 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Store

Creative Works Crafts

Using app

8 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

This has been excellent for us. We had very few "message" enquiries through third party apps but this one tends to trigger plenty of solid inquiries.

Store

NB Speaker Cables

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Store

Go Dutch Bikes

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Very easy to use and practical. We depend on it to stay in touch with our customers.

Store

worksSOwell

Using app

Over 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Store

Tailedecor.com

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 19, 2023

Store

EgoPowerStore

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 18, 2023

Store

The Perfect Paws

Using app

17 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 16, 2025

I love that I can stay up to date and informed when my customers need me. Shopify Inbox keeps my customers calm until I can get to their questions and they enjoy the easy use too. I especially enjoy the fact that there are answers that I can give to the system for helping my customers when I'm away after hours.

Store

Pixies Rule

Using app

Almost 3 years

Total reviews

13

Average rating

4.9

5 / 5 Share

Dec. 18, 2023

Easy way to manage store convos. I wish that it didnt log you out after a set point in time though. Other than that the app is great!

Store

Makers Workshop

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 18, 2023

Works great to get in contact with customers.

Store

Naked Sushi

Using app

About 4 years

Total reviews

1

Average rating

5.0