Shopify Inbox

Its okay app, but not the best in the market. I am using it because its free.

This app has really been helpful to us. It doesn't just get the job done, it also captures customer's intent and where they are at on their journey to conversion.

We like Shopify Inbox except for the exception that (as far as we know) it can't be shut off when we are not available to answer. This is frustrating for our customers.

There aren't enough filters to shield against hackers and other scammers. I'm currently dealing with someone who hacked into my account. I don't know how they got in, I shouldn't jump to conclusions. I wasn't inferring that "Inbox" was to blame, only that more security might help against intruders. I've had a great experience with all Shopify products. Thank you for being there whenever help is needed.

I can certainly see the utility of this app, however, this app seems to be a favorite of FIVERR as well. Most of my interactions from this app are from people trying to sell me something, instead of vice versa.

Die App ist übersichtlich und erfüllt ihren Zweck. Das einzige was stört, ist die kleine 1 die nie weggeht, auch wenn keine Nachricht da ist.

Sometimes it won't load on my phone. But overall I like it.

It works as advertised, just a little slow.

It has worked really well. It does seem to struggle with attachments.

It's class!

Not bad, but not perfect. For some reason, I didn't receive a notification for one client request.

Shopify Inbox is very useful. I like that you can set parameters for auto-replies when you are not around to answer immediately such as customers asking questions in the middle of your night.

This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)

Interaction with customers may need a more friendly respond

It's ok.