Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,081
chart
#333
All reviews
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March 6, 2024
It works really good, but there are some things which you can't change. 1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good. 2.) You are not able to change the chat symbol to match the CI of your site. 3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile. So if you are looking for something more designable, I would recommend something different.
March 5, 2024
March 5, 2024
Great tool for customers to get answers quickly. Quick answers are a great addition and we've noticed how much customers appreciate an instant response. Easy to use and the mobile app works great. Would like to see it tag customer orders in Shopify.
March 5, 2024
March 5, 2024
March 5, 2024
March 4, 2024
Would be great if there were additional features; 1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing. 2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.
Hey, there! Thank you for your feedback! These additional features sound great and I have added them as feedback for our developers to review. Hopefully these are features they consider adding down the line. -Maz, Shopify Support
March 4, 2024
YOU NEED A BUTTON OR OPTION TO ALLOW TO CLOSE ALL OPEN CONVERSATIONS OR OLD MESSAGES
March 4, 2024
Seamlessly works within the Shopify system, and the "instant answers" are helpful to customers on off hours to facilitate self-service.