Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#270
All reviews
Review RSS Feed
May 18, 2024
This app is great and our customers find it very useful too! I was initially a little unsure about it asking for their email addresses at the start of the chat, but it has allowed positive follow up when we've missed a question and also further information later on, when it's required, and that can only be good :)
Dec. 11, 2025
It's doing its job. however it could be smarter now that we are in the AI age. There are 3rd party apps that are much better and can act as agents with pre and post purchase support. The existing AI replies are 99% just wrong and seems like it doesn't learn from previous correspondence but rather just collects data from the product pages which is not enough.
May 15, 2024
May 15, 2024
May 14, 2024
At the present time I have only used it one time, so don't have a opion either way yet. But it looks like I will like it going forward.
May 14, 2024
New to it but so far, easy to use and very handy for customers to get in touch!
May 10, 2024
It is nicely integrated, but sometimes hard to locate/remember where to find on the dashboard - desktop, mobile, inbox - so I can reply.
May 8, 2024
May 6, 2024
L'app è sicuramente interessante, ma a volte il sync con l'app sul telefono non funziona perfettamente. Sarebbe inoltre consigliabile vedere dove il cliente si trova all'interno dello shop per poterlo adeguatamente consigliare.
May 5, 2024
Aug. 19, 2024
Buona integrazione e miglioramenti continui, tuttavia lenta nella sincronizzazione dei messaggi tra differenti dispositivi