Shopify Inbox

It's doing its job. however it could be smarter now that we are in the AI age. There are 3rd party apps that are much better and can act as agents with pre and post purchase support. The existing AI replies are 99% just wrong and seems like it doesn't learn from previous correspondence but rather just collects data from the product pages which is not enough.

At the present time I have only used it one time, so don't have a opion either way yet. But it looks like I will like it going forward.

New to it but so far, easy to use and very handy for customers to get in touch!

It is nicely integrated, but sometimes hard to locate/remember where to find on the dashboard - desktop, mobile, inbox - so I can reply.

easy to use

L'app è sicuramente interessante, ma a volte il sync con l'app sul telefono non funziona perfettamente. Sarebbe inoltre consigliabile vedere dove il cliente si trova all'interno dello shop per poterlo adeguatamente consigliare.

It is simple to configure and use

Buona integrazione e miglioramenti continui, tuttavia lenta nella sincronizzazione dei messaggi tra differenti dispositivi

It's good so far.

pour l instant je n'ai aucun souci avec cette application

I found an issue syncing my messages between my phone, iPad and desktop computer. Seems the messages are wrongly time-stamped. Earlier messages are appearing a the bottom while the latest messages appear above, on different devices.