Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,220
chart
#292
All reviews
Review RSS Feed
May 14, 2024
New to it but so far, easy to use and very handy for customers to get in touch!
May 10, 2024
It is nicely integrated, but sometimes hard to locate/remember where to find on the dashboard - desktop, mobile, inbox - so I can reply.
May 8, 2024
May 6, 2024
L'app è sicuramente interessante, ma a volte il sync con l'app sul telefono non funziona perfettamente. Sarebbe inoltre consigliabile vedere dove il cliente si trova all'interno dello shop per poterlo adeguatamente consigliare.
May 5, 2024
Aug. 19, 2024
Buona integrazione e miglioramenti continui, tuttavia lenta nella sincronizzazione dei messaggi tra differenti dispositivi
May 2, 2024
I found an issue syncing my messages between my phone, iPad and desktop computer. Seems the messages are wrongly time-stamped. Earlier messages are appearing a the bottom while the latest messages appear above, on different devices.
April 29, 2024
April 29, 2024
April 24, 2024
Es ist ein sehr stabiles System. Jedoch könnte das Design und Einfachheit etwas Bedienerfreundlicher sein.
April 22, 2024
When it's working it's fantastic! It works 90% of the time. Customer's don't ever see the hiccups. The two factor authentication login forces this app to log out occasionally. I do not always realized this occurs, then I won't get any chats to my phone for a few days. During my busy season this really helps convert sales; customers can get answers faster. Even if the answers are not instant, I can usually reply in a matter of minutes. I love the quick replies. Those answer 80% of the questions customers have "what is your return policy ?" "what are your size details ?" I ask customers to provide their email address so I can always track them down. Most people understand the chat is tied to a human being at a small business. Most customers will wait for a few minutes. I have had a couple people get on the chat and be rude and nasty, it hasn't happened for a couple years. So, I think it's a great plugin for your Shopify store. I've been using Inbox since it launched! I wish I could customized the placement a little more, the code lays on top of your store visual layout code...still that's the reality of UX design. Inbox is a fantastic little plugin by Shopify! I recommend to all business owners, especially if you're seeing a lot of abandoned carts or have a product with complex sizing options!