Shopify Inbox

This is amazing... I can't believe we didn't try this sooner. We were consistently having issues with our old chat app (which was a PAID app), and I finally had enough and switched to this. I did not realize how many wonderful functions it has. I am able to see so much about the customer that I never was able to see before... what they have in their cart, their most recent order, how long they've been a customer for, what page they were on when they initiated the chat. Its extremely well integrated with Shopify so its very useful. In addition, it was super easy to set up, I was able to do it in about 15 minutes. So far I have not had any issues with this, and we are getting so many more customer chats, so I know its easier for customers to use. There's also an option to setup instant answers, so customers can find out answers to common questions, or even check on the status of their order, without having to engage with a live person. It looks like at least half of our chats are being resolved this way, which has been wonderful!

This app makes it easier to stay in touch with the customer and possibly even engage them. It is a great tool that can convert curious visitors into customers. It is good that you also receive e-mails that there are unanswered messages, so that you do not miss responding to customers

it was nice and easy

This easy to use app helps answer potential customers questions and which funnels more leads into sales. This increases revenue.

Love, love, love this app! I just installed but the process is made super easy. And it's free!! Great app!

It is very easy to be able to communicate with my customers this way.

It's good.

easy to use

Works Great!

I've been using this app since the beginning and then suddenly the chat bubble disappeared. I tried everything to fix it, I even reinstalled the app, but it didn't work. In addition to the app being rubbish (like most Shopify apps), now the same can definitely be said for Shopify support. The Get Support link just doesn't work (504 Gateway Time-out). It's sad to see the former e-commerce giant turn into a worthless platform that has clearly lost all strings. EDIT: I finally got support and the most shameless answer possible. Of course, they shifted the blame to another app with the excuse that some scripts were added on April 15th that are causing the problem. Of course, that is a plain LIE because Inbox ceased to function long before that date. Besides they don't know how to make apps and maintain them, now they have started to shamelessly LIE to users! Liars and hypocrites. As a platform they have become plain garbage and only useful to Plus users, but they make billions from us, regular users.