Shopify Inbox

An AI sales associate that knows your customers

Rating

4.5

Feedback

5,785

Reviews

Chart

#143

Shopify

All reviews

Rating breakdown

5 74% (4,295 ratings) 4 11% (650 ratings) 3 3% (166 ratings) 2 1% (77 ratings) 1 3% (191 ratings)

Reviews with text

61% (3,303)

Review RSS feed

5 / 5 Share

Nov. 22, 2023

works well.

Store Using app Total reviews Average rating

Madison L Jewelry About 1 year 13 4.2

5 / 5 Share

Nov. 22, 2023

Easy to use

Store Using app Total reviews Average rating

McCabes Cycles 28 days 1 5.0

5 / 5 Share

Nov. 22, 2023

Using this tool can definitely simplify the process of running your store

Store Using app Total reviews Average rating

Peppy Fox 3 months 1 5.0

5 / 5 Share

Nov. 22, 2023

Makkelijk te beheren in de winkel. Klanten komen sneller in contact met winkel.

Store Using app Total reviews Average rating

BieZoe 4 months 1 5.0

5 / 5 Share

Nov. 27, 2023

I can respond to customer with this Inbox right the way. But I wonder if I can initiate chat or writing to customer with this Inbox?

Store Using app Total reviews Average rating

Belfordsamples 26 days 2 5.0

Developer Reply

Hi, there! Thanks for your review! You are correct, the conversation will display as a chat box. There is currently no option however, to initiate a chat with a customer manually. - Skye, Shopify Support

5 / 5 Share

Nov. 21, 2023

Store Using app Total reviews Average rating

IOT Store Over 2 years 1 5.0

5 / 5 Share

Nov. 21, 2023

I love how easy it is to communicate with customers on of offline. Great feature

Store Using app Total reviews Average rating

Jackie Hird Photography 12 months 1 5.0

5 / 5 Share

Nov. 21, 2023

Love having this feature to communicate with customers and being able to share current discounts and sales

Store Using app Total reviews Average rating

FIMENESS 5 months 1 5.0

5 / 5 Share

Nov. 21, 2023

It seems to be well maintained and updated, works reliably, nice to be able to collaborate with other employees to assist inquiring customers, only picky thing would be I wish we could customize the UI a little more like G-Mail Inbox, etc, and perhaps incorporate the AI capabilities for creating replies quicker, etc

Store Using app Total reviews Average rating

Little Stinkers Belleville Over 1 year 1 5.0

5 / 5 Share

Nov. 21, 2023

Works well, nice simple solution

Store Using app Total reviews Average rating

BoxBoxBoxCo 12 months 5 5.0

5 / 5 Share

Nov. 21, 2023

good

Store Using app Total reviews Average rating

SOFTECH STORE 8 months 1 5.0

5 / 5 Share

Nov. 21, 2023

Store Using app Total reviews Average rating

MakeIt Almost 2 years 2 5.0

5 / 5 Share

Nov. 21, 2023

Hello, Thank you for the app. We have been using Shopify Inbox for the last 2 years for free and it is good app to communicate with customers. We recommend it. Best regards.

Store Using app Total reviews Average rating

Destina Home Over 1 year 7 4.7

5 / 5 Share

Nov. 21, 2023

Store Using app Total reviews Average rating

Cryolipolysis Slimming Machine Over 2 years 1 5.0

5 / 5 Share

Nov. 20, 2023

It's easy to use and leads to more sales!

Store Using app Total reviews Average rating

JeepCables.Com 10 months 2 5.0

5 / 5 Share

Nov. 20, 2023

Great and easy app

Store Using app Total reviews Average rating

CapGunDepot About 1 year 2 5.0

5 / 5 Share

Nov. 20, 2023

App utile per comunicare con la clientela. Consigliata e funziona bene.

Store Using app Total reviews Average rating

Tutto Chic Over 2 years 3 5.0

5 / 5 Share

Nov. 20, 2023

Perfect

Store Using app Total reviews Average rating

Gratinski Tools About 1 month 8 5.0

5 / 5 Share

Nov. 20, 2023

Store Using app Total reviews Average rating

STUDIO LIV 4 months 1 5.0

5 / 5 Share

March 2, 2026

So far its been solid. Easy to use, good we can send photos/videos.

Store Using app Total reviews Average rating

GreenGate3D Over 6 years 5 4.6

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