Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#270
All reviews
Review RSS Feed
March 1, 2026
Pretty easy to use. The only disadvantage is that sometimes does not send notifications on desktop
April 4, 2024
April 4, 2024
April 3, 2024
The app is good but we need a way to download our entire Interactions/Conversations (i.e. Chat Threads) with each customer. I just had a difficult customer. I need to present and defend my case to third parties (Bank). As things are right now with Shopify Inbox, the only way to do it is by screenshooting everything screen by screen. This is impossible, inconvenient, unmanageable if the chat thread is long. Please do something about it !
April 2, 2024
March 31, 2024
Overall it works alright, but there's too long of a delay between when the customer sends a message and when it pings on my iphone. The latency is too high. It's not like a text message that pops up within a matter of seconds. This takes minutes.
March 30, 2024
March 29, 2024
The app works well. Would be nice with built-in translation tool as we use it for multiple languages
March 28, 2024
March 26, 2024
I like it, I wish it was in a noticeable position or brighter so I would notice the message to me sooner.
March 25, 2024
This is a really good way to be in touch with your customers and hence convert more
March 23, 2024
We switched from Drift to Inbox chat. Free and easy integration, but one major difference. Inbox sends an email for each line in the chat. I find this quite absurd. Please consolidate. Wait a minute and consolidate. I have a conversation with a visitor and I get 200 emails. It's absurd. Maybe there is an option somewhere and I did not see it?