Shopify Inbox

Aug. 5, 2023

Works great so far! Havent had any issues any issues and keeps me in contact with my customers. Enjoying the services offered by Shopify.

Aug. 4, 2023

So far so good. Absolutely love this app and I think it's very crucial for any business as a way to give future and current customers an easier way to contact you.

Aug. 1, 2023

Hervorragende App. Funktioniert auf allen Endgeräten und im Web 1A. Es ermöglicht eine direkte und schnell Kommunikation zum Kunden.

July 31, 2023

This app is amazing! Having the chat box option in our online store helps tremendously with automatically answering repetitive questions. We would love it if there was an option to embed URLs, as well as the ability to add images to replies. Hopefully, that upgrade will come soon!

July 31, 2023

nice tool for my store to cooperate with customers, it works promptly and clear 24 and 7 thank you, Shopify team, for that!

July 28, 2023

Great app and great service to connect with customers on your website. Shopify is the greatest creation in life.

July 21, 2025

Title: Seamless Customer Connection Made Easy with Shopify Inbox! Rating: (5/5) As a business owner, connecting with our customers has always been a top priority. We've tried various tools and platforms, but none have come close to the efficiency and effectiveness of Shopify Inbox. This app is an absolute game-changer when it comes to communicating with our customers, and it has significantly improved our overall customer experience. Here's why we highly recommend Shopify Inbox: 1. Centralized Communication: Shopify Inbox brings all customer interactions under one roof. From emails to chat messages and social media inquiries, everything is organized in a simple and intuitive dashboard. No more juggling between different platforms to reply to customers. 2. Real-time Messaging: The app's live chat feature allows us to respond to customer queries instantly. Customers love the quick response times, and it has undoubtedly boosted our reputation for excellent customer service. 3. Mobile Accessibility: Running a business often means being on the go. The Shopify Inbox mobile app enables us to stay connected with customers, answer questions, and manage orders even when we're away from our desks. It's incredibly convenient! 4. Automated Responses: With the help of customizable autoresponders, we can handle common queries effortlessly. Whether it's a shipping update or a simple thank-you message, Shopify Inbox takes care of it, saving us valuable time. 5. Order Tracking: Keeping customers informed about their orders is crucial for satisfaction. Shopify Inbox allows us to send tracking updates directly to customers, reducing the number of "Where is my order?" inquiries. 6. Personalization: The app also allows us to view customer profiles and order history. This data helps us personalize our responses and offer tailored recommendations, making customers feel valued and understood. 7. Tagging and Categorization: Managing a growing customer base can be overwhelming, but Shopify Inbox's tagging and categorization features simplify the process. We can sort conversations based on priority, order status, or any other criteria we choose. 8. Integration with Shopify: As expected from a Shopify app, Shopify Inbox seamlessly integrates with our store, making it a natural extension of our workflow. There's no need for a steep learning curve; we were up and running in no time. In conclusion, Shopify Inbox has revolutionized the way we connect with our customers. It has not only streamlined our communication but also helped us build stronger relationships with our clientele. The convenience, automation, and personalization options are worth every penny. If you're looking for a tool to elevate your customer service game, we wholeheartedly recommend Shopify Inbox. It's an invaluable asset for any business wanting to create an exceptional customer experience.

July 26, 2023

Its great for its price - thats the key thing here :) Simple, nice features and it works. Haven't got into it deeply but it does seem to have nice features like assignment of messages to others in the business.

July 25, 2023

great app, looks like people want use the online chat more and take a good experience with the customer

July 21, 2023

Could you please AI auto bot out all the mean & complaining customers & send them a bag of skittle maybe? (HUMOR)

July 20, 2023

Never had any issues with this app at all. Does exactly what it is supposed to, and is easy to use. I haven't had any complaints from customers trying to chat either.

July 18, 2023

Having a direct connection with your customers and effectively addressing their problems can lead to positive changes and satisfaction for your customers.

July 18, 2023

Really good, it's reduced our email enquiries and increased sales. Would love to see more automations in the app

July 17, 2023

was very good. I can speak with my clients every day, every hours. It is a good and useful application.

June 26, 2023

Best chat app so far. Track my order feature is the best which I like. Thanks Shopify for making E-Commerce websites more valuable.

June 14, 2023

Working Great On Our Website, Very Nice App Looks Great And Professional https://my-premium-manual-source.com/

June 8, 2023

Sehr gute App! Ich bin sehr zufrieden:) ist übersichtlich und leicht zu bedienen. die automatische Antwort Option finde ich super, ist sehr praktisch wenn ich mal nicht online bin oder nicht sofort antworten kann. :)

June 1, 2023

muy buena aplicación para la gestión de dudas directamente con cliente que está visitando la web en esos momentos

May 22, 2023

AN AMAZING APP! a literal cheat code. shows if customer has items in cart, online offline and lets you QUICKLY respond to customers. 10/10

April 15, 2023

I really do not understand why so many negative reviews of this excellent chat support app from Shopify. This really an excellent free add-on for any store owners to increase the sales.