Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,247
chart
#304
All reviews
Review RSS Feed
May 21, 2023
Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify! Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.
March 25, 2023
Very smooth and nice chat. It shows a lot of information about the message sender on the right hand side, which is amazing. This includes whether the customer has products in their cart. Awesome! I love it!
March 22, 2023
This app is really easy to use. Many useful features. I really enjoy this app and would recomend it for sure.
March 14, 2023
Muy practica para conversaciones con los clientes, tiene herramientas para hacerles llegar más fácil los productos a los clientes.
March 13, 2023
Certainly does the job for a free app. Multiple staff members can respond which is a great feature. The only thing is we get double emails as one goes to the primary shop email and the second for all staff.
March 2, 2023
If you haven't added a live chat option this is great... The Inbox app from Shopify is excellent, it features: - Quick replies for pre made replies - Add product links to the chat - Assign chat to staff - You can send photos - There is a dedicated mobile app for ios and andriod. but it's not perfect: here's a list of features I wish it had: - Option for Private chat - Email the chat transcripts - Video calling options Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.
Hey, there! Thank you so much for taking the time to leave a review. I'm glad you're enjoying Inbox overall and feel that it's beneficial for your business. I can definitely understand how useful it would be to be emailed chat transcripts and to have a video calling option - I'll be sure to share that feedback with our developers. In the meantime, you can view conversation details in each customer's profile. All chats should be private by default, however please feel free to reach out to our support team (https://bit.ly/2AWw5VA) if I've misunderstood the request. Feel free to reach out to us about any notification issues as well, and our team will be happy to take a look. Thank you! - Brie, Shopify Support
March 1, 2023
Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.
Feb. 28, 2023
It is used very well, which increases the chance of ordering and provides timely service to customers.
Feb. 22, 2023
Excellent, lots of great features built right in and free. What's not to love? We moved away from Tidio and am glad so far.
Feb. 21, 2023
I love this app! It makes it convenient and easy to respond to my customers in a timely manner. Resulting in sales.
Feb. 20, 2023
Shopify Inbox ist ein wichtiger Teil unseres Onlineshops weil es uns ermöglicht, direkt mit unseren Kunden zu kommunizieren und sie beraten zu können. Einfach in der Installation und noch einfacher im täglichen Gebrauch.
Feb. 11, 2023
This is a great app. It enables you to connect with prospective customers and assist them with purchases or assist with customer service issues efficiently.
Feb. 26, 2025
Works quite well. Have not experienced any issues. Love the AI replies ... so spot on! Also love the ability to put messages in certain categories. Really like this app!
Feb. 6, 2023
very cool App! really great!. Would it be possible, if a customer chats with you, to see on which page he/she ist?
Thank you for taking the time to write your review and providing us with your feedback. At the top of the conversation view, you should see the name of the page that the buyer was on when they initiated the conversation. The page information does not update, and it will only reflect the page where the conversation was started. If you have any further questions about this please feel free to email me at [email protected]. -Victor, Shopify Support
Feb. 3, 2023
Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.
Jan. 23, 2023
As a basic chat that you can easily put on your website it works like a charm. I wish it had some more features, but I will continue to use it and hope for more features in the future.
Jan. 19, 2023
This service is awesome and so easy to use! highly recommended for anyone with a shop on Shopify. Looking forward to see what else this can do!
Jan. 16, 2023
It is a very good tool to have to further your providing service and building relationships with potential customers. They system is simple and true to the function and purpose. Highly recommend.
Jan. 14, 2023
Great experience using this app. Easy to keep track of and communicate with our customers. Definitely recommend it.