Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#270
All reviews
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Feb. 5, 2024
Feb. 3, 2026
In overall, it is a good app, with smooth integration on a phone, which is crucial. But I miss one key feature: The fact that it doesn't integrate with the contact itself, and so that you have the history of the chat in the contact for all to see, is a mystery to me. Update --> be able to reply within the conversation would be a big +
Feb. 4, 2024
Jan. 31, 2024
I can't tell you how many sales I have saved with this app. It's mostly great, sometimes a little clunky. But at the end of the day, it's indispensable for us. We're all about the customer service, and folks are thrilled when they can get a quick autoreply, and then a real human to talk to. And the integration with the product catalog is fantastic.
Jan. 30, 2024
É um método muito direto de diálogo com os clientes ou potenciais clientes. De fácil utilização
Jan. 29, 2024
This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh). The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.
May 22, 2024
works great ... I would like to learn more about it and find a way to do a pop-up notice to more easily respond. I think there should be a pop-up window option on a desktop/laptop or, at minimum, a popup window/notification bubble or something on the dashboard to indicate a new message and allow for a more timely, possibly live customer interaction.
Jan. 17, 2024
I love using Shopify. It makes it easy to run a successful business. I only wish there was a better Customer Service option to speak with a real person when issues arrise.
Jan. 17, 2024
It's my first time using this app. It works great except it wasn't clearly marked well in my inbox. It says it's from a "No reply" address. Lucky I didn't just send it to junk. It was fortunate this morning that I checked my customer list and seen a new customer that didn't purchase. He subscribed only. Then looking further I seen that he had sent me a message. Thats when I rechecked my inbox and found the massage. " Message from customer" and customer's name needs to stand out more. Having said that. It's great knowing people can reach me so easily. Thank you. :-)
Jan. 16, 2024
Jan. 15, 2024
Jan. 15, 2024
Shopify is one of the e-commerce stores I have been with and I love the way I get to sell at my pace. I have a hard time finding the best store format to download my Ail link on and getting Shopify to work with Google but I think it's just me! By far this is one of the better sites for new beginners like me
Jan. 12, 2024
Jan. 11, 2024
The App is almost perfect. One thing I don't like is, that the user has give the Name and E-Mail before a conversation is possible. I can see the advantages. But not everybody would like to give the name. So we have much less Chat conversions then we had with Tawk.to. It would be nice to have a setting, where this can be enabled or disabled.
Hey! Thank you for your review. We appreciate your feedback on this, while this is not possible at this time, I'll be sure to add this feedback for our developers to review. -Maz, Shopify Support
Jan. 10, 2024
Jan. 11, 2024
It works well, but I don´t like that you need to search for all the company employees to assign the message again; a solution could be to Manage assignments with one or two clicks or remember the last person who answers.
Jan. 9, 2024
We've been using Shopify Inbox for around 12 months now. It's good and super easy to set up and use. How it easily integrates into our store is awesome. BUT it was a shame when we could no longer have meta products come via here as well. What would make this better would be if we could integrate it into our CRM platform so we don't have to jump between that (where our other chat services are all in one place) and Shopify Inbox.