Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,374
chart
#194
All reviews
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Feb. 26, 2024
It helps, but since it goes back to their email, I am not having much luck contacting them again.
April 12, 2026
We've been using this for a few over a year now. This has been effective at engaging customers and answering questions. We've had at least 100 conversations (a meaningful number for our store), and the app has worked well. However, after a full year, we wish there was more progress towards integration with additional apps and experiences. Why is it that every messenger app the world over can have an App ecosystem, and Shopify HAS an app ecosystem, and yet, we can't access customer Messenger (Shopify's own SMS and Email app), or Subscriptions (also a Shopify App), or Flow (for automated emails and other customer-specific actions), etc. The lack of progress on features is astounding and shows the lack of vision and ingenuity of the current powers that be at this company. I wish they would use their new-found AI prowess to start accelerating customer engagement feature integration within their own native ecosystem of apps and services.
Feb. 20, 2024
Feb. 18, 2024
It's good, but could be better. Hopefully it's something that will develop. 111111111111111111111111111111111111
Feb. 10, 2024
Feb. 5, 2024
Feb. 3, 2026
In overall, it is a good app, with smooth integration on a phone, which is crucial. But I miss one key feature: The fact that it doesn't integrate with the contact itself, and so that you have the history of the chat in the contact for all to see, is a mystery to me. Update --> be able to reply within the conversation would be a big +
Feb. 4, 2024
Jan. 31, 2024
I can't tell you how many sales I have saved with this app. It's mostly great, sometimes a little clunky. But at the end of the day, it's indispensable for us. We're all about the customer service, and folks are thrilled when they can get a quick autoreply, and then a real human to talk to. And the integration with the product catalog is fantastic.
Jan. 30, 2024
É um método muito direto de diálogo com os clientes ou potenciais clientes. De fácil utilização
Jan. 29, 2024
This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh). The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.