Shopify Inbox

Certainly does the job for a free app. Multiple staff members can respond which is a great feature. The only thing is we get double emails as one goes to the primary shop email and the second for all staff.

If you haven't added a live chat option this is great... The Inbox app from Shopify is excellent, it features: - Quick replies for pre made replies - Add product links to the chat - Assign chat to staff - You can send photos - There is a dedicated mobile app for ios and andriod. but it's not perfect: here's a list of features I wish it had: - Option for Private chat - Email the chat transcripts - Video calling options Also, on occasions it can be a little slow on the notifications. Also sometimes store collaborators get notified of chats... these issue to one side. I really love the live chat though and so far it has added value to our shopify store.

Very good app. It works great it has lot a features like auto replies and questions also product display directly in chat definitely recommend.

It is used very well, which increases the chance of ordering and provides timely service to customers.

Excellent, lots of great features built right in and free. What's not to love? We moved away from Tidio and am glad so far.

I love this app! It makes it convenient and easy to respond to my customers in a timely manner. Resulting in sales.

Shopify Inbox ist ein wichtiger Teil unseres Onlineshops weil es uns ermöglicht, direkt mit unseren Kunden zu kommunizieren und sie beraten zu können. Einfach in der Installation und noch einfacher im täglichen Gebrauch.

This is a great app. It enables you to connect with prospective customers and assist them with purchases or assist with customer service issues efficiently.

Works quite well. Have not experienced any issues. Love the AI replies ... so spot on! Also love the ability to put messages in certain categories. Really like this app!

very cool App! really great!. Would it be possible, if a customer chats with you, to see on which page he/she ist?

Great app - so functional and so good for my store and built in to shopify- have been using it for a few weeks now - cannot imagine life without it.

As a basic chat that you can easily put on your website it works like a charm. I wish it had some more features, but I will continue to use it and hope for more features in the future.

UPDATE: Is there a way to block the spammers from Nigeria? I've had 4 in four days... seems that telling them to F*** OFF and GO AWAY and TAKE ME OFF YOUR LIST doesn't work on them!!!! I'm not going to hit you with lower stars, because it does do what it's supposed to do... It's an AWESOME app... the customers love it. And I like the way it can come into my cell phone and I can respond quickly and personally. The customers rave over that. The ONLY thing is that we do own two Shopify Stores and we can't figure out how to have both of them come in to my phone. While my son runs the other store, it's *me* the customers are used to dealing with - so I want to be the one answering the questions. The glory of this app is NOT having to go log in to see if anything is there a few times a day - so this not being able to have multiple stores come in to the app is a problem. IF you add the multiple stores, please make sure that we can see where the message is coming from when the customer sends one. THanks so much.

This service is awesome and so easy to use! highly recommended for anyone with a shop on Shopify. Looking forward to see what else this can do!

It is a very good tool to have to further your providing service and building relationships with potential customers. They system is simple and true to the function and purpose. Highly recommend.

Great experience using this app. Easy to keep track of and communicate with our customers. Definitely recommend it.

This app makes my life easier especially the auto forward to customer's email when the customer is offline.

Amazing, easy to use. User firendly. Good both from desktop & from app. It increased our sales form the first min we installed it. Thank you Shopify!

Love this app. It allows us to close the deal promptly while customers are still interested. The app also identifies customers and their order info, making our investigation a lot faster. The best thing is that I can see any instant messages right on my phone and answer right away. Don't need to always sit in front of a computer anymore. Great app, highly recommended!

The app is great and it definitely has helped us provide better customer support and user experience in our shop.