Shopify Inbox for Shopify

Shopify Inbox

Connect with shoppers and drive sales with chat
Rating
4.7
Feedback
5,395
Reviews
Chart
#62
Shopify

All reviews

5 / 5 Share
Nov. 9, 2022

Easy to install and use. We have a large inventory selection, it makes it really easy for quick questions. Great addition to our website!

Store Using app Total reviews Average rating
5 / 5 Share
Nov. 8, 2022

非常不错的一个在线客服软件,这是第四次用这个软件了,聊天可以直接发到客户的邮箱里,第一时间提醒客户的有新邮件了,不管看或者没看,邮件的内容永远不会消失,都在邮件里面保存着,体验感很好。值得赞,超级赞!!!

Store Using app Total reviews Average rating
Pedlr Electric 9 days 2 5.0
5 / 5 Share
Nov. 8, 2022

Works well enough, I get a few customers preferring to chat with me rather than use a contact form so it serves its purpose. Use this with the app on Android and again all works as expected.

Store Using app Total reviews Average rating
NSE Imports About 1 month 16 4.6
5 / 5 Share
Feb. 13, 2023

Uso la aplicación para ver quien se ha dirigido a nosotros a través del chat y echo de menos que me avise directamente cada vez que ocurra. Gracias A fecha de 13-02-2023 Estoy satisfecho porque recibo avisos de las interacciones en mi tienda Inbox. Gracias.... Modifico la puntuación

Store Using app Total reviews Average rating
compositorjoserafael Almost 2 years 3 5.0
5 / 5 Share
Nov. 5, 2022

I used this app to manage FAQ's from my customers and its been a huge help! It helps reduce the amount of normal questions and filters me to focus on the ones that need attention.

Store Using app Total reviews Average rating
HSG Over 1 year 4 5.0
5 / 5 Share
Nov. 4, 2022

Love Shopify Inbox... it's a great way to stay connected to my customers by being able t quickly reply to messages, suggest products and issue special discunts.

Store Using app Total reviews Average rating
Ringz & Tingz Jewels 8 months 10 5.0
5 / 5 Share
Nov. 4, 2022

This app is really helpful and convenient! I can be out and about and receive messages and can answer right then and there.

Store Using app Total reviews Average rating
Mecca's Kustum Kreation 8 months 1 5.0
5 / 5 Share
Nov. 4, 2022

Riesco a farmi raggiungere da diversi clienti prima dell'acquisto o post acquisto per fornire assistenza o invitarli a completare l'ordine.

Store Using app Total reviews Average rating
SaporePuro About 2 months 6 5.0
5 / 5 Share
Nov. 4, 2022

Goede app, jammer dat je per shop moet in/uitloggen. Zeer handig dat je kan zien van welke pagina de klant een bericht stuurt.

Store Using app Total reviews Average rating
Erovibes.be 2 months 4 4.0
5 / 5 Share
Nov. 4, 2022

Really works just like it should. Easy to respond, customizable, and obviously perfectly integrated into Shopify.

Store Using app Total reviews Average rating
A Joy Forever Bath + Body 4 months 8 5.0
5 / 5 Share
Nov. 3, 2022

This is WAY better than I thought it would be; it's on par with a full-feature chat app for what it does--the chat is great, and the limited feature set is also very helpful. Unlike paid chat apps, though, this does not tie in with a knowledge base or create tickets. But I don't use those much, so this is working great for me. One thing--I don't have any shipping, so I wish I could rephrase the option to 'track my order'.

Store Using app Total reviews Average rating
TestMagic About 2 months 2 5.0
Developer Reply

Thank you so much for writing your review and I'm delighted to hear that you've enjoyed using Shopify Inbox thus far. In terms of being able to amend the "track my order" text, I can see why you'd appreciate this option if you don't offer any shipping and I'll be sure to pass this feedback onto our development team. -Victor, Shopify Support

5 / 5 Share
Nov. 1, 2022

ottima, davvero ottima! mi aiuta tantissimo a parlare con i miei clienti. La ritengo un ottima opportunità!

Store Using app Total reviews Average rating
dgtaleitalia 7 months 4 5.0
5 / 5 Share
Nov. 1, 2022

amazing app and great features. keep it up shopify! I would definitely recommend this app to all shopify store owners

Store Using app Total reviews Average rating
Prohemp.nl About 1 month 5 5.0
5 / 5 Share
Nov. 1, 2022

I see what I like, it provides me what I need. It does a good job at integrating messages from different platforms in once place.

Store Using app Total reviews Average rating
imzileather About 1 year 1 5.0
5 / 5 Share
Oct. 31, 2022

The immediacy for the customer is helpful, even if they receive an email reply later. It's also useful to be able to provide instant answer for the most common couple of questions. It has definitely helped us engage, keep and convert customers and inquiries into sales.

Store Using app Total reviews Average rating
The Paperhood 20 days 1 5.0
5 / 5 Share
Oct. 31, 2022

I like how this app can incorporate with my instagram complicated message service. Now I don't miss any messages. Super!!

Store Using app Total reviews Average rating
Kay Pedals 8 months 2 5.0
5 / 5 Share
Oct. 28, 2022

Integrates perfectly and great use for multi channel integrations. One of the best i've used in the market . Doesn't conflict with other plugins.

Store Using app Total reviews Average rating
Mohi fashion 17 days 2 5.0
5 / 5 Share
Oct. 26, 2022

I had no issues & was very satisfied with how easy it was to respond to my customers. I definitely recommend it.

Store Using app Total reviews Average rating
Sinsations 10 months 1 5.0
5 / 5 Share
Oct. 26, 2022

Very easy to use. I really love the notifications and it has an easy integration with our store!!!!!

Store Using app Total reviews Average rating
Amarte Over 2 years 3 4.0
5 / 5 Share
Oct. 26, 2022

Is there a way to link the chat so that it goes directly to your text messages in your phone. I know it pops up on my phone but the tone is difficult to hear.

Store Using app Total reviews Average rating
Sweet Ginger Gifts 17 days 2 5.0
Developer Reply

Hi there, Sweet Ginger Gifts. Thanks so much for taking the time to leave a review for Inbox. We're so happy to hear that you're enjoying the app! At this time, there is no way to directly link your number to Inbox to receive messages via SMS, but that's a really fantastic idea! I'm going to go ahead and pass that feature request off to our Product Team so they can consider adding such functionality in a future update. I can't promise what may come from your feedback, but you can trust that the team will be seeing your feedback. Thanks again! -Imogen, Shopify Support

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