All reviews

Rating Breakdown

  • 5
    80% (4,221 ratings)
  • 4
    13% (668 ratings)
  • 3
    3% (161 ratings)
  • 2
    1% (69 ratings)
  • 1
    3% (132 ratings)

Reviews with Text

  • 63% (3,325)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 18, 2022

Adorando esse aplicativo, ele esta sendo super válido para minha empresa. É fácil de usar e eu indico.

Using app

26 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2022

Muito bom, vejo grandes aperfeiçoamentos nos últimos tempos. Sugiro uma integração com o Slack ou abrir a API para integrações.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 15, 2022

Good app, very easy to use and install. the good part is mobile app is also available. I can also assign chats to different team members

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 14, 2022

Mejor que cualquier otra app para contacto con el cliente. Ampliamente recomendada para cualquier tipo de negocio

Using app

22 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 14, 2022

very helpful and easy to have conversation with my customers on the go. So glad I have this it help me to capture a lot of sale.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 12, 2022

So far so good! Easy to set up, works smoothly and customers seems to be using it successfully. Good organisational aspect to the app too!

Store

Wonky

Using app

1 day

Total reviews

16

Average rating

4.9

5 / 5 Share

July 12, 2022

It's efficient. I don't have to go in and out of social media. I can work and respond to a question or comment and keep it pushing.

Store

CNL.NY

Using app

About 1 month

Total reviews

3

Average rating

5.0

5 / 5 Share

July 12, 2022

I am moving my shop from etsy, so I had high expectations of the messaging capabilities - Shopify inbox has exceeded every expectation I had! I would absolutely recommend the app to anyone, and I love it so much more than anything I've used thus far to speak with customers on!

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2022

This app is the most significant improvement to my store since the "If You Liked That, Then Try This". Smart, efficient, my customers like it, and I like it as well. However, it now means I can never be away from the store, since it works beautifully on my mobile device as well.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2022

This app works perfect for us.Keeps us in touch of customers and close sales faster. Love all the features

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 10, 2022

Very useful app. Helps increase conversion through better and quicker service. Easy too use and love it has a cell version.

Using app

6 months

Total reviews

13

Average rating

3.2

5 / 5 Share

July 8, 2022

Shopify Inbox is efficient and excellent, this app is absolutely essential at creating excellent purchasing experiences and assisting customers through the purchasing process.

Using app

About 1 year

Total reviews

8

Average rating

4.9

5 / 5 Share

July 6, 2022

I have found the Shopify inbox to be very helpful to get back to customers when they are on my website and have questions that will help them with their purchase options. Even if I miss them at the time they are on the chat, I can always respond thru email.

Using app

About 2 years

Total reviews

6

Average rating

4.7

5 / 5 Share

July 6, 2022

It is easy to use, and helpful for our customers. Would be nice if we were able to see order details within the app instead of having to jump over to a new tab and look it up.

Store

NOSM

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

We really appreciate you taking the time to write your review and I am glad to hear that you've been able to connect with your customers using Shopify Inbox. I can certainly see why being able to pull up the customer's order within the chat would be helpful and I will be sure to pass your comments onto our development team for their consideration. Thank you for reaching out. -Victor, Shopify Support

5 / 5 Share

July 6, 2022

Buena experiencia. Se nota que está hecha para una buena comunicación con el cliente/potencial cliente. Lo único que no encuentro aun es cómo archivar una conversación una vez que ha sido resuelta, pero estoy seguro que no he buscado bien.

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 6, 2022

Its so useful and the integration with social media means I can reply to customers asap. The automated tracking is the best. I am very happy!

Using app

6 months

Total reviews

3

Average rating

3.7

5 / 5 Share

July 4, 2022

Only been using for a week and had a coupe of conversations. Seem to work well and is a welcome improvement to the customer experience.

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 4, 2022

It is a great app for Shopify chat boxes. It has all the features needed. it even increase converstions. thank you very much

Using app

About 2 hours

Total reviews

24

Average rating

4.7

5 / 5 Share

July 3, 2022

I get a lot more conversions and it is easy to navigate. My assistant can also easily navigate and help reply to messages.

Using app

3 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 2, 2022

Great way to unify all your inboxes (store, social), speeds up our workflow and allows for greater communication within our team.

Using app

About 2 months

Total reviews

2

Average rating

5.0