All reviews

Rating Breakdown

  • 5
    80% (4,283 ratings)
  • 4
    13% (668 ratings)
  • 3
    3% (164 ratings)
  • 2
    1% (70 ratings)
  • 1
    3% (142 ratings)

Reviews with Text

  • 62% (3,322)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 19, 2024

Simple, lightweight, clean.

Using app

Almost 2 years

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for writing your review and I am glad to hear that you've been able to increase your interactions with customers as a result of using Shopify Inbox. I hope the tool continues to be of use to your business as it grows moving forward. In terms of the feedback you've provided regarding how the enter button functions when sending a message to an offline customer, I can see why you'd prefer for the text to skip to the next line rather than sending a message to the customer each time. I'll be sure to pass on your suggestion to our development team. -Victor, Shopify Support

5 / 5 Share

Sept. 1, 2022

Great app! Shopify keeps improving to present solution to its customers always making it easier to have an online store.

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 1, 2022

It's great to have the opportunity to be close to your customers at anytime and be able to guide and help.

Using app

About 2 years

Total reviews

5

Average rating

4.6

5 / 5 Share

Aug. 31, 2022

Easy to use! Adding it to a second website! Not sure if I like having FB and IG integrated with it, but all messages are in one place.

Using app

5 days

Total reviews

9

Average rating

5.0

5 / 5 Share

Aug. 30, 2022

自動返信を用意している質問でお客様のお知りになりたいことがすぐにお答えできていることが管理ページから見ることができ、 運営側の業務軽減にもつながりますし、世界中にいらっしゃるお客様にとっても時差関係なく気軽にお問い合わせ頂けるので助かっています。

Store

Musubi

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 29, 2022

very good, an excellent tool to connect with people. I hope my client uses this method. Thank you for

Using app

19 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 25, 2022

Fantastic free application. I was able to cancel my paid chat subscription and found this works as well or better for free.

Using app

25 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 24, 2022

Great to be able to have instant contact with my clients. It's quick and allows me to convert a query into a sale very efficiently.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 23, 2022

it is very nice, We hope this plugin can bring us a better user experience, and hope the shopify team can develop better

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 22, 2022

Prima app! Echt een aanrader om met je klanten via de mobiel te communiceren. Mooie manier om de klanten extra aandacht te geveb

Store

Andelia

Using app

12 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Nov. 26, 2023

I am using this app since long time and it is very user friendly and easy to chat with customers. The best part is easy to assign the chat to different staffs, cool colors and design. Very recommended.

Using app

About 2 years

Total reviews

13

Average rating

5.0

5 / 5 Share

Aug. 21, 2022

Easy to use and very helpful in providing quick and easy responses to customers. I am thankful that I have it use.

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2022

Facilidad de comunicacion con los clientes y acceso a la tienda...una excelente herramienta para potenciar las ventas

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 21, 2022

This is clearly a great application and integrates seamlessly with Shopify store. Would highly recommend this application to all fellow store owners in india.

Using app

About 1 month

Total reviews

3

Average rating

4.7

5 / 5 Share

Aug. 20, 2022

I use this app to help me get my messages, and to lessen the response time. Now I need to add it to my mobile phone

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

This is a game changer for our business, we have increased sale 10 fold being able to talk to customers . Thanks Jim

Using app

5 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Aug. 19, 2022

This App has helped alot with customers being able to get ahold of me quicker!! And I have had customers comment of this feature too.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 10, 2024

I'm thoroughly impressed by the utility of this app. Its user-friendly interface makes navigation a breeze, significantly enhancing my communication with potential customers. I highly recommend it for its ability to boost customer satisfaction and drive sales.

Using app

Over 3 years

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 18, 2022

I love it it's so easy to use! And it works very well. Usefull and works well! To many more shopify integrations like this!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 18, 2022

It does what it says just fine. I'm quite happy with it :-) I was deciding if it was better to use Whatsapp or this app, but I don't think whatsapp is as integrated as this. I'm still looking into it, but for now, this will do.

Using app

About 24 hours

Total reviews

3

Average rating

4.0

Developer Reply

Thanks so much for taking the time and writing this review! We're delighted to hear that Shopify Inbox is meeting your needs. If you require any assistance with our app, then we'd be happy to assist you through live chat, email, or callback. Simply visit the Shopify Help Center (https://bit.ly/3cJkx8V) and log into your account to create a support request. That being said, if you'd like to try some apps for WhatsApp, then we'd recommend taking a look at 'Whatsapp Chat + Abandoned Cart' (https://bit.ly/3ATLfX1) or 'WhatsApp app by SuperLemon' (https://bit.ly/3xp8hnV). Both of these are extremely popular with our merchants. Cheers! -Elias, Shopify Support