All reviews

Rating Breakdown

  • 5
    80% (4,221 ratings)
  • 4
    13% (668 ratings)
  • 3
    3% (161 ratings)
  • 2
    1% (69 ratings)
  • 1
    3% (132 ratings)

Reviews with Text

  • 63% (3,325)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 1, 2022

The app is nice, what is not nice is that you make me write more than 100 carachters to tell you something that you should care with a few words.

Using app

About 22 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2022

É ótimo centralizar comunicações pelo Shopify Inbox e ter acesso rápido aos links dos produtos, cupons etc. Para melhorar, uma integração com o WhatsApp seria perfeita!

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 1, 2022

Its an excellent app, helps me connect with my customers with their purchases and their feedbacks A+++++

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 29, 2022

Definitely helps customers understand that they're buying from and talking to a person, not some made up "e-com machine".

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2022

really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2022

Really excited this is being offered now! It's working well so far. I love that pulls in the customer's profile and order data and saves notes to their profile!

Using app

About 15 hours

Total reviews

11

Average rating

5.0

5 / 5 Share

June 29, 2022

It allows me to keep track of my consumers in one "place" and increase purchases by responding to their inquiries.

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 29, 2022

helped me a lot vbvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

June 28, 2022

It has facilitated my customer service experience and growth in sales by helping my customers on their doubts.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 28, 2022

Me gusta mucho su desempeño en IOs, facilita mucho la comunicación con los clientes y es casi como usar Whatsapp

Using app

2 months

Total reviews

4

Average rating

4.5

5 / 5 Share

June 28, 2022

This is a great addition to our B&M business website! Very valuable free addition to Shopify and it much appreciated!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 27, 2022

This is feature is amazing! I wish the 'contact us' form would flow into Shopify Inbox, too, as to reduce the number of inboxes our team has to check. I think a Desktop App for Macbook would be useful, too.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

Hi there, Paper Pieces. Thanks so much for taking the time to leave a review for Shopify Inbox! We're happy to hear that you love Inbox! Thanks for providing us these great pieces of feedback on linking Inbox to your Contact Us page, and your idea for a desktop app for iOS. I'm happy to pass this information along to our product team for their consideration! It's ideas from feedback like this that allow us to continue to build and better our products, so we appreciate what you've shared with us! -Imogen, Shopify Support

5 / 5 Share

June 27, 2022

Simple and easy to use. Notifications are available which makes it easy to use. Much recommended for all small business users.

Using app

Almost 3 years

Total reviews

7

Average rating

5.0

5 / 5 Share

June 26, 2022

Very good access to customers via app. Not sure if quick replies can be accessed by all staff or just on individual apps.

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 24, 2022

Interesante propuesta y gratuita. Sin embargo me parece que aun falta integrar bien el direct message con Instagram

Using app

37 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

June 24, 2022

Aplicação muito útil quer para o nós, quer para os clientes, permitindo-nos responder de forma pronta a qualquer questão sobre produtos e aumentando a possibilidade de efetuar vendas.

Using app

Almost 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

June 24, 2022

Capire cosa rende felici i clienti è una parte fondamentale della gestione di un negozio. Sebbene ci siano molti fattori da considerare, uno dei più importanti è il giusto posizionamento di mercato per il tuo negozio. Quando si vendono prodotti generici relativamente economici, i clienti hanno aspettative di servizio diverse rispetto a quando acquistano prodotti personalizzati costosi, quindi è necessario comunicare con i clienti in modo tempestivo e Inbox mi aiuta a tenermi in contatto con i clienti.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 23, 2022

Good !Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good ! Good !

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 23, 2022

Loving the simplicity and ease of this app and am excited about its possibilities. I hope that it can record sales based on customer service agent chats.

Using app

10 months

Total reviews

16

Average rating

4.9

5 / 5 Share

June 22, 2022

This app is very important as it helps connect with potential clients while highlighting the items in their cart.

Using app

7 months

Total reviews

3

Average rating

5.0