Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,778
chart
#442
All reviews
Rating Breakdown
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July 11, 2024
It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.
June 21, 2024
its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear. I have tried refreshing my browser and everything. Please help.
June 10, 2024
I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.
May 30, 2024
lIKE IT, BUT GAVE A SCAMMER THE INTERACTIVITY TO CREATE A LOT OF STRESS BY SENDING E A PAGE OF FALSE CODE 24 HOURS BEFORE LAUNCHING 3 YEARS HARD WORK, HOWEVER, IT HAS CREATED LEADS FROM NOT A LOT, SO FOR THAT I GIVE 3 STARS, THE LEADS ARE FEW BUT NONE THE LESS LEADS, ITS JUST A CHAT, ITS DOWN TO YOU TO REALLY HAMMER THE SALE WHEN THE MESSAGE OMES IN, BUT I CAN PUT MY EMAI ANYWHERE AND AKLOW THAT LUS I HAVE AL MY SOIAL MEDIA, I AM 50/50 ON THIS TOOL AND DOUBT I WILL BE KEEPING IT
May 22, 2024
It's attracted Marketing Consultants who promise that paying them will make me rich. So far the only outcome is that I'm spending money and not seeing results.
May 21, 2024
The app is good but customer cannot receive instant reply from shop.... i hope there will be improvement. Customer need to refresh his browser to check our reply.....
May 7, 2024
Many of us shopify people run multiple shopify stores, I'd like Inbox to stay logged in across multiple accounts at the same time so I could get chats from all on the same iphone
Hey there! Thank you for taking the time to provide feedback about Shopify Inbox. I'll make sure to channel this to the product team for their consideration! - Dirk, Shopify Support
April 24, 2024
Inbox is very helpful for my online store. It help to chat to the customers automatically or manually . Thank you for the app.
April 10, 2024
Good generally - still lacking on immediate notifications when open though