Shopify Inbox for Shopify

Shopify Inbox

An AI sales associate that knows your customers
Rating
4.6
Feedback
5,462
Reviews
Chart
#133
Shopify

All reviews

3 / 5 Share
Nov. 21, 2025

Store Using app Total reviews Average rating
Anna Fratti About 18 hours 1 3.0
3 / 5 Share
Nov. 19, 2025

So far so great - now to see if it works - I am reasonably sure it will - the hitch will be how often I can check it and follow up. More stars with more time. Your online assistant was also very helpful. R.

Store Using app Total reviews Average rating
Green Roses Echo About 2 hours 2 3.0
Developer Reply

Thanks so much. Glad the setup has gone smoothly so far, and great to hear our online assistant was helpful too. Inbox is built to fit around your day, so even quick check-ins to follow up with customers add up. We'd love to earn those extra stars over time, and if anything comes up as you get going, we're here to help. Enjoy connecting with your customers!

3 / 5 Share
Nov. 13, 2025

Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((

Store Using app Total reviews Average rating
Deutschmann-Store Almost 2 years 6 3.8
Developer Reply

Vielen Dank für Ihre Rückmeldung. Dass an diesem Tag keine Nachrichten gesendet oder beantwortet werden konnten, klingt nach einer vorübergehenden Störung, zumal bei Ihnen alle Updates installiert waren. Solche Aussetzer legen sich meist von selbst wieder. Sollte es erneut vorkommen, hilft oft ein Neustart der App, und unser Team unter help.shopify.com/support sieht es sich dann gern direkt an. Danke, dass Sie sich gemeldet haben!

3 / 5 Share
Oct. 2, 2025

es cómoda y práctica para los clientes

Store Using app Total reviews Average rating
Swami Manuel 7 months 1 3.0
3 / 5 Share
Sept. 26, 2025

Store Using app Total reviews Average rating
Mythicos Almost 4 years 3 4.3
3 / 5 Share
Sept. 18, 2025

MACOS版での日本語入力がおかしい

Store Using app Total reviews Average rating
Developer Reply

ご報告ありがとうございます。macOSでの日本語入力について、状況を確認できればと思います。差し支えなければ、ご利用のブラウザと、入力時に出る症状(文字が重複する、変換確定のEnterで送信されてしまう等)を help.shopify.com/support よりお知らせください。担当チームが詳しく状況を確認いたします。お手数をおかけしますが、どうぞよろしくお願いいたします。

3 / 5 Share
July 29, 2025

I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.

Store Using app Total reviews Average rating
1642 Tonics et Mixeurs Over 1 year 3 3.7
3 / 5 Share
July 9, 2025

Store Using app Total reviews Average rating
Impressoesrapidas Over 2 years 1 3.0
3 / 5 Share
July 7, 2025

Store Using app Total reviews Average rating
spiceer 42 minutes 2 4.0
3 / 5 Share
May 6, 2025

The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything. The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.

Store Using app Total reviews Average rating
Chez Sylvie Naturals Over 1 year 2 3.5
3 / 5 Share
March 26, 2025

Store Using app Total reviews Average rating
3 / 5 Share
Feb. 21, 2025

E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...

Store Using app Total reviews Average rating
Active Nutrition Plan 3 months 3 4.0
3 / 5 Share
Feb. 4, 2025

Its a decent free app and will continue to use. Its very basic with no options for ticket agent allocation and no reporting. It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess

Store Using app Total reviews Average rating
jewellerybox 10 months 2 4.0
3 / 5 Share
Feb. 3, 2025

God chatfunktion, men jeg kan ikke se noget data/analyser på henvendelserne, svartider osv. - det er rigtig irriterende.

Store Using app Total reviews Average rating
KLASSIK.DK - EST. 1991 About 1 year 2 4.0
3 / 5 Share
Jan. 28, 2025

please add more AI. should be able to answer flavors available, whats in stock, etc.

Store Using app Total reviews Average rating
Bahamas Rum Cake Factory 11 months 3 4.3
3 / 5 Share
Jan. 8, 2025

Store Using app Total reviews Average rating
CANNASIA 3 months 1 3.0
3 / 5 Share
Dec. 19, 2024

Store Using app Total reviews Average rating
Miro's Helix Line Over 1 year 1 3.0
3 / 5 Share
Dec. 5, 2024

Store Using app Total reviews Average rating
APPAREL WHOLESALE DEPOT Over 3 years 1 3.0
3 / 5 Share
Nov. 7, 2024

I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.

Store Using app Total reviews Average rating
Brookshire Acres 9 months 3 4.3
3 / 5 Share
Nov. 2, 2024

A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.

Store Using app Total reviews Average rating
Sacktaschen 7 days 6 3.2
Developer Reply

Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team. - Shopify Inbox Team

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