Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
6,275
chart
#364
All reviews
Rating Breakdown
Review RSS Feed
Aug. 19, 2024
It's nice, but there’s definitely room for more improvements!
Using app
4 months
Total reviews
1
Average rating
3.0
Thanks for sharing your feedback. We would love to hear more about what types of improvements you would like in the app. Feel free to reach out to us at inbox@shopify.com with any suggestions or issues you are having. - Shopify Inbox Team
Aug. 19, 2024
Aug. 18, 2024
We use it because it comes with Shopify plus. It's very basic by comparison to LiveChat. It works fine as a starter conversation with customers, however does not provide near the information for the client as LiveChat did.
Thanks for taking the time to share your feedback. We would love to hear more about the features that are missing and additional information we can work on providing in the app. Please feel free to reach out to us at inbox@shopify.com. - Shopify Inbox Team
Aug. 8, 2024
You need to allow people to send documents in chat. I needed to send a documents and had no option of doing that. Thank you.
Hi there, thank you for your review! We appreciate your feedback and I can see why this would be helpful. I'll be sure to pass your suggestion onto our Inbox team. -Victor, Shopify Support
Aug. 5, 2024
Not being able to hit return whilst replying is a real issue. So painful!
Thanks for sharing your feedback. We just wanted to share that you should be able to change this setting in the app. Under Settings > Message preferences we have an option to make it so that hitting Return will create a new line rather than send the message. Hope this helps! Feel free to reach out to us at inbox@shopify.com if you have any trouble with it. - Shopify Inbox Team
July 28, 2024
July 17, 2024
yes its good but most of the time its create problem in mobile app. there always a 404 error come. otherwise a good app to remain in contact with customers.
July 11, 2024
It works great for actual customers, but there is a lot of spam. Many companies that offer Shopify customization services reach out through the chat pretending to be legitimate customers.
June 21, 2024
its ok but sometimes i can't access messages from my customers. I get the notification on my phone. When I go to the inbox the messages do not appear. I have tried refreshing my browser and everything. Please help.
June 10, 2024
I like this app overall, but the fact that you can't stop it from filling your email inbox with every chat message is annoying. My employee handles the chat inbox so I don't need to be notified of every message via my email. Very annoying.
Hi, there! Thank you for taking the time to review Shopify Inbox! We understand how important it is to streamline notifications, especially when you have a dedicated team handling specific tasks. I’ve flagged your comments about the email notifications for every chat message with our development team as an area for review. We are constantly working on improving our app's functionality and user experience, and insights like yours are invaluable in this process. Stay tuned for updates, and thank you for helping us improve Shopify Inbox. -Maz, Shopify Support
May 30, 2024
lIKE IT, BUT GAVE A SCAMMER THE INTERACTIVITY TO CREATE A LOT OF STRESS BY SENDING E A PAGE OF FALSE CODE 24 HOURS BEFORE LAUNCHING 3 YEARS HARD WORK, HOWEVER, IT HAS CREATED LEADS FROM NOT A LOT, SO FOR THAT I GIVE 3 STARS, THE LEADS ARE FEW BUT NONE THE LESS LEADS, ITS JUST A CHAT, ITS DOWN TO YOU TO REALLY HAMMER THE SALE WHEN THE MESSAGE OMES IN, BUT I CAN PUT MY EMAI ANYWHERE AND AKLOW THAT LUS I HAVE AL MY SOIAL MEDIA, I AM 50/50 ON THIS TOOL AND DOUBT I WILL BE KEEPING IT
May 22, 2024
It's attracted Marketing Consultants who promise that paying them will make me rich. So far the only outcome is that I'm spending money and not seeing results.