Shopify Inbox

Thank you for the detailed, specific feedback. Consolidating chats across multiple stores, more flexible availability scheduling, knowledge base integration, and storefront performance are all valuable input, and exactly the kind of detail that helps us prioritize improvements to Inbox. We'll make sure your notes reach our team, and we appreciate you taking the time to lay them out. Good to hear it's serving you well overall as a free app.

Thanks so much, glad to hear Inbox is working great for you. Automatically translating instant answers to match each customer's language is a smart idea, especially for stores serving shoppers across different regions. We can't promise a timeline, but we'll make sure your request reaches our team, since feedback like yours is exactly what helps shape where Inbox goes next. Thanks for taking the time to suggest it.

Good news here: Inbox already surfaces much of this. When you open a conversation, the customer details panel shows the products they've viewed, what's in their cart, and their order history, and chats often note which page the customer messaged you from. That should help you pinpoint what they're asking about. If those details aren't appearing for you, our team at help.shopify.com/support can take a look. Thanks for the feedback!

Happy to point you in the right direction! To get message alerts, open Inbox, go to Notifications, and turn on mobile, desktop, and email. For mobile alerts, install the Inbox app and log in with your Shopify account, and keep it updated. To learn the ropes and make sure chat is live on your store so customers can reach you, the Inbox guides at help.shopify.com are a great start, or our team at help.shopify.com/support can help you set things up.

Thanks for the honest feedback. There are actually a few ways to take control of accuracy here. You can edit any suggested reply before sending, or turn auto-generated replies off entirely under Inbox > Settings > Message preferences. For answers you fully control, set up your own Instant Answers and Quick Replies, and keeping your product and policy details current also improves suggestion quality. If you'd like a hand setting that up, our team at help.shopify.com/support is glad to help.

Thanks for the balanced feedback. For the AI overwriting your typed message, you can switch off auto-generated replies under Inbox > Settings > Message preferences, so your own text stays put. For messages loading slowly, updating the app and using a stable connection often helps. If the lag continues, our team at help.shopify.com/support can dig into the specifics with you. Appreciate you flagging both of these.

Thanks for the thoughtful feedback, and glad to hear it shines when it's running smoothly. For the Android loading issues, a few things often help: update the app to the latest version, then clear its cache and data in your device settings, reinstall, and log back in. If it stays temperamental after that, our team at help.shopify.com/support can take a closer look at your setup. Appreciate you flagging the Android side specifically.

Thanks so much. Glad the setup has gone smoothly so far, and great to hear our online assistant was helpful too. Inbox is built to fit around your day, so even quick check-ins to follow up with customers add up. We'd love to earn those extra stars over time, and if anything comes up as you get going, we're here to help. Enjoy connecting with your customers!

Vielen Dank für Ihre Rückmeldung. Dass an diesem Tag keine Nachrichten gesendet oder beantwortet werden konnten, klingt nach einer vorübergehenden Störung, zumal bei Ihnen alle Updates installiert waren. Solche Aussetzer legen sich meist von selbst wieder. Sollte es erneut vorkommen, hilft oft ein Neustart der App, und unser Team unter help.shopify.com/support sieht es sich dann gern direkt an. Danke, dass Sie sich gemeldet haben!

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