Shopify Inbox
All reviews
So far so great - now to see if it works - I am reasonably sure it will - the hitch will be how often I can check it and follow up. More stars with more time. Your online assistant was also very helpful. R.
Thanks so much. Glad the setup has gone smoothly so far, and great to hear our online assistant was helpful too. Inbox is built to fit around your day, so even quick check-ins to follow up with customers add up. We'd love to earn those extra stars over time, and if anything comes up as you get going, we're here to help. Enjoy connecting with your customers!
Komisch finde ich, das man heute 13.11.2025 keine Emails versenden konnte. Ich konnte keine Nachrichten beantworten. Alle Aktualisierungen der App, habe ich gemacht:-((
Vielen Dank für Ihre Rückmeldung. Dass an diesem Tag keine Nachrichten gesendet oder beantwortet werden konnten, klingt nach einer vorübergehenden Störung, zumal bei Ihnen alle Updates installiert waren. Solche Aussetzer legen sich meist von selbst wieder. Sollte es erneut vorkommen, hilft oft ein Neustart der App, und unser Team unter help.shopify.com/support sieht es sich dann gern direkt an. Danke, dass Sie sich gemeldet haben!
es cómoda y práctica para los clientes
MACOS版での日本語入力がおかしい
ご報告ありがとうございます。macOSでの日本語入力について、状況を確認できればと思います。差し支えなければ、ご利用のブラウザと、入力時に出る症状(文字が重複する、変換確定のEnterで送信されてしまう等)を help.shopify.com/support よりお知らせください。担当チームが詳しく状況を確認いたします。お手数をおかけしますが、どうぞよろしくお願いいたします。
I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.
The Fraudulent Scam messages must be trashed. The algorithm can check the sender's url - for example one fraudulent sender was from Florida claiming I charged his credit card...the software can check and see that the sender did not order anything. The majority of customers who will contact me will hit the contact button and be inquiring about products. If they are a legitimate purchaser then the algorithm can see that.
E muito prática mas falta a tradução automática, no meu caso que trabalho com vários países tenho que recorrer ao google tradutor o que demora muito tempo ...
Its a decent free app and will continue to use. Its very basic with no options for ticket agent allocation and no reporting. It shows order and customer information but it doesnt give a link to the product page the customer is looking at, it tells you the page title and then you have to guess
God chatfunktion, men jeg kan ikke se noget data/analyser på henvendelserne, svartider osv. - det er rigtig irriterende.
please add more AI. should be able to answer flavors available, whats in stock, etc.
I'm having a problem with the emails from Shopify inbox going to my customer junk folder. I have contacted support but they say it's my authentication and/or email settings. But this is the only place where I have an issue. My email is authenticated and shows up appropriately everywhere else.
A great application that works. The problem is that it is only in one language.... There is no way to translate it into other languages like English, French or Spanish. The result is that a Spanish customer only gets the interface in the language of the store (i.e German) and this is a major defect.
Thank you for your review! We can see how not being able to translate the chat is frustrating. I have shared this feedback with our product team. - Shopify Inbox Team
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