Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,087
chart
#338
All reviews
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Sept. 28, 2023
This has been operational for a couple of months with us now, it does everything we expected and hoped it would do. It seamlessly integrates with our web site in an obvious yet subtle way. It has helped us engage with customers very simply and effectively. I guess my only gripe would be, why is it not included as a standard feature of the Shopify platform? As such I wish we had been aware of it much earlier.
Sept. 28, 2023
Bonjour ,je suis très satisfait de cette application ,mais depuis quelques jours (depuis mise a jours de la page paiement de shopify) Inbox a disparue de mon site ,bien qu elle soit correctement activée et paramétrée ! Pouvez vous m'aider ,merci
Sept. 27, 2023
This is the best app for chat. It integrates seamlessly with your store. There is no reason to use anything else.
Sept. 27, 2023
It's a great app, however it needs one feature. The ability to download a conversation in the rare case you get a chargeback possibly as a PDF
Sept. 27, 2023
Sept. 26, 2023
Sept. 26, 2023
Sept. 26, 2023
Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time. 1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first. 2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns. 3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.
Hi, there. Thanks so much for taking the time to leave a review. We truly appreciate the detailed feedback you've given as it's what helps us develop the product forward. I'll be sure to mention that to our team. These are great suggestions for the AI as well. The product is still fairly new, but we've got some exciting features coming down the pipeline! -Rio, Shopify Support
Sept. 26, 2023
So far, so good. Overall, it has a basic function but works pretty well. Quick Answer is a great feature. Give me an LLM or Langchain pipeline and I'll give it 10 stars. :)
Sept. 26, 2023
Thank you I like this a lot. It helps me have direct connection to my customers.
Sept. 25, 2023
I love that it provides the customer order and cart info on the screen. I took one star off because it doesn't seem to integrate with other CRM apps where we store and access more in depth customer data and communications (hubspot, pipedrive, etc.)