Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,327
chart
#250
All reviews
Review RSS Feed
July 6, 2022
I have found the Shopify inbox to be very helpful to get back to customers when they are on my website and have questions that will help them with their purchase options. Even if I miss them at the time they are on the chat, I can always respond thru email.
July 6, 2022
It is easy to use, and helpful for our customers. Would be nice if we were able to see order details within the app instead of having to jump over to a new tab and look it up.
We really appreciate you taking the time to write your review and I am glad to hear that you've been able to connect with your customers using Shopify Inbox. I can certainly see why being able to pull up the customer's order within the chat would be helpful and I will be sure to pass your comments onto our development team for their consideration. Thank you for reaching out. -Victor, Shopify Support
July 6, 2022
Buena experiencia. Se nota que está hecha para una buena comunicación con el cliente/potencial cliente. Lo único que no encuentro aun es cómo archivar una conversación una vez que ha sido resuelta, pero estoy seguro que no he buscado bien.
July 6, 2022
Its so useful and the integration with social media means I can reply to customers asap. The automated tracking is the best. I am very happy!
July 4, 2022
Only been using for a week and had a coupe of conversations. Seem to work well and is a welcome improvement to the customer experience.
July 4, 2022
It is a great app for Shopify chat boxes. It has all the features needed. it even increase converstions. thank you very much
July 3, 2022
I get a lot more conversions and it is easy to navigate. My assistant can also easily navigate and help reply to messages.
July 2, 2022
Great way to unify all your inboxes (store, social), speeds up our workflow and allows for greater communication within our team.
Using app
About 2 months
Total reviews
2
Average rating
5.0
July 1, 2022
The app is nice, what is not nice is that you make me write more than 100 carachters to tell you something that you should care with a few words.
July 1, 2022
É ótimo centralizar comunicações pelo Shopify Inbox e ter acesso rápido aos links dos produtos, cupons etc. Para melhorar, uma integração com o WhatsApp seria perfeita!
July 1, 2022
Its an excellent app, helps me connect with my customers with their purchases and their feedbacks A+++++
June 29, 2022
Definitely helps customers understand that they're buying from and talking to a person, not some made up "e-com machine".
June 29, 2022
really usefull!! i love it. we are receiving less questions overall. I recommend to use the more FAQ and put them there...
June 29, 2022
Really excited this is being offered now! It's working well so far. I love that pulls in the customer's profile and order data and saves notes to their profile!
June 29, 2022
It allows me to keep track of my consumers in one "place" and increase purchases by responding to their inquiries.
June 29, 2022
helped me a lot vbvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvvv
June 28, 2022
It has facilitated my customer service experience and growth in sales by helping my customers on their doubts.
June 28, 2022
Me gusta mucho su desempeño en IOs, facilita mucho la comunicación con los clientes y es casi como usar Whatsapp
June 28, 2022
This is a great addition to our B&M business website! Very valuable free addition to Shopify and it much appreciated!
June 27, 2022
This is feature is amazing! I wish the 'contact us' form would flow into Shopify Inbox, too, as to reduce the number of inboxes our team has to check. I think a Desktop App for Macbook would be useful, too.
Hi there, Paper Pieces. Thanks so much for taking the time to leave a review for Shopify Inbox! We're happy to hear that you love Inbox! Thanks for providing us these great pieces of feedback on linking Inbox to your Contact Us page, and your idea for a desktop app for iOS. I'm happy to pass this information along to our product team for their consideration! It's ideas from feedback like this that allow us to continue to build and better our products, so we appreciate what you've shared with us! -Imogen, Shopify Support