Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,251
chart
#268
All reviews
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May 18, 2022
Paul from Mattress Micks gives thumps up to this App, I find it very helpful when chatting with customers, sending them products and of course discounts.
May 18, 2022
Great built-in solution from Shopify that allows you to directly talk to customers. It has been very helpful as it allows us to give our expertise and advice to clients when it comes to professional gear.
May 17, 2022
es una forma increíble de no perder ventas, desde luego la app funciona genial. de las 3 veces que me han escrito por el chat, en 2 he cerrado venta
May 16, 2022
Todo genial! La verdad es que funciona de maravilla y se integra a todos los canales de venta. MUY RECOMENDABLE. El único problema es que, los correos de notificación no se pueden desactivar y se mandan a todos los empleados de la tienda. ¿Alguien le pasa lo mismo? Por todo lo demás, excelente.
May 15, 2022
Brilliant app, works well once you've got all you integrations set up. Has helped us convert a lot of sales! Love how you can see the actions customers take with their cart while the chat is happening. Also, we have found that customers can send pictures by replying via email (even though your documentation says customers can't send pictures). It would be handy though if they could attach pics directly via the chat window
I'm delighted to hear that you've been enjoying using the Shopify Inbox app and I hope it continues to be of use to you, and that it continues to help you convert more sales! In terms of the photo function, I can see why having it added to the chat option would be beneficial to both you and your customers, so I will be sure to pass your comments onto our team who develop the Shopify Inbox app. Thanks again for your feedback. -Victor, Shopify Support
May 15, 2022
Great app, very useful and helpful to make a sale. I need to play around with other options for how it notifies me, but appears to have capabilities for more interactions
May 15, 2022
very good, I have used it to contact our customer , and it reply so fast. I will tell it to my friend to use it
Feb. 16, 2025
I enjoy it very much, it helps me stay closer in touch with others and my customers, clients and people who offer their services it's great! I love it
May 12, 2022
very good, I likte this app, this is the most convenienct I have used,pls go on and develop more useful app
May 11, 2022
Shopify's Inbox app is very clean, straightforward and does what it should! I am pleased with it so far.
May 11, 2022
So far so good! I love that I can use this instead of Meta's Inbox for Business (which frankly, is awful). I would just request a "star" feature, so the team can easily see which customers need replying to when there's a lot of volume.
Hey, there! So glad to see that you're enjoying the app so far. I can definitely see how a star or pinned feature would be of use, so I'll be sure to pass this on as a feature request for you. In the meantime, I'd definitely recommend making use of the staff assignment feature, as this will help to ensure all customer conversations are being responded to in a timely manner, and also helps keep track of who handled which conversations: https://bit.ly/39B4X03. Cheers! - Brie, Shopify Support
May 10, 2022
I love this app, adding a chat feature button really helps our customers make the right decision when checking out, or if they have quick questions, that way they don't need to send emails to us, and if they do send an email, it will take them off our website.
May 10, 2022
Funktioniert alles gut, bin sehr zufrieden. Einfache Handhabung, schneller Kundenkontakt. Man kann schnell helfen, eingreifen oder Bilder senden. Vielen Dank
Oct. 8, 2024
Do what it should do for free, after a week-end 5 chat opened, a sale that won't happend without it, occured. Good job. Even If I will probably move for something with more features it's the best app to start open chat on your store.
Using app
Over 2 years
Total reviews
7
Average rating
4.4
May 9, 2022
太好了提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。提供一些关于您使用此应用时喜欢或不喜欢的内容的详细信息。您的评论可帮助其他商家决定是否使用此应用。
May 7, 2022
Helps conversions with immediate access to a customer in a lower part of the funnel. The rest is really upto you on a) how quickly you are able to respond (digital watch notifications help!) and b) if you are able to positively resolve the request
May 7, 2022
I like that I can see what the customer has in their cart when I chat with them, so I can personalize the conversation further.
May 7, 2022
Shopify inbox ermöglicht es mir auch auf dem Handy von unterwegs meinen Kunden schnell zu antworten. Das ist super und erhöht den support
Using app
10 months
Total reviews
1
Average rating
5.0
Sept. 1, 2022
We use this and merge it with facebook and this is the hub for customer queries for us. Love it, and use it everyday. The only negatives are the timings on the automated messages as they seem to go out at random times, even though we have it set.
May 5, 2022
I have been using this app for one month. It collects all social communication in one place. Gives you a notification on the spot.