Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,251
chart
#268
All reviews
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May 4, 2022
I really enjoy getting to respond to IG messages on here. helps to make sure everyone has a timely response no matter what platform the message is from
May 4, 2022
This app is working very well, i was afraid 1st when reading the comments and then i tried and nothing is wrong with the app, it works perfectly. Thanks.
May 4, 2022
Clean and easy to use, straightforward and works well. Setup is easy, configuration is easy and use is easy.
April 21, 2024
Per me è bello questo app. Ottimo, facile da gestire Nulla da aggingere............................................
May 1, 2022
Great! Game Changer! I love this tool. I tried many others before and this one is better than the other ones on the market
May 1, 2022
Really handy app for keeping track of customer correspondence. Would love to be able to filter by message source (e.g. Shopify direct, Instagram), otherwise this has everything I need!
Hi there, Charlie and Fox. Thanks for leaving a review for Shopify Inbox! We're so happy to hear that the app has been good to you! We agree that having a filtering feature so you can address messages from particular sources would be nice to have. I'm happy to say that I've passed this feedback along to our Product Team for their consideration. Though I cannot comment on any timelines, you can feel confident knowing that our Team sees the value of such a feature. Thanks again for your review! -Imogen, Shopify Support
April 30, 2022
Está muy buena por el momento ni una queja, tenemos apenas 3 días usándola, pero excelente gestión del chat.
April 28, 2022
Easy install and very easy to use, has been really useful for helping customers, upselling, and getting feedback on our site
April 28, 2022
Very easy to use. Convenient for the seller and customer. Would definitely recommend to other sellers
April 28, 2022
Since I added the inbox app to my website I have been really impressed with how easy it is to respond to and manage customer enquiries. I would say 90% of enquiries through the inbox app convert to sales as its allows me to quickly respond to a potential customers query from my phone while Im away from my computer. Whats not to love and its free !!!
April 27, 2022
My only barrier is trying to chat instantly. I noted a message days after the fact. Don't want to frustrate customers a text alert would be great way to keep you updated. It would allow you to click and respond on the app.
Hi there, Soaps By Us! Thanks so much for taking the time to leave a review for us, and for Inbox. Chatting instantly can be a challenge sometimes, especially when you're trying to make sure both you and customer are available. Thankfully, when using a mobile device, and even on desktop, you can enable push notifications so you can be alerted whenever a customer chats in via Inbox. So instead of a text alert, you get a little push notification! You can look into how to set up these notifications at this link here: https://bit.ly/3GrH4mc. -Imogen, Shopify Support
April 27, 2022
Inbox has been extremely helpful for both helping prospective and current customers with any questions or queries.
April 26, 2022
App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!
Thanks so much for taking the time and writing this review! We're delighted that you're enjoying our app and it's meeting your needs. We appreciate your feedback about having more customizations and an away mode, and we'd be happy to share these suggestions with our development team. Much appreciated! -Elias, Shopify Support
April 23, 2022
This is a great way to stay connected with customers. It has been a very regular tool we have come to rely on.
Oct. 11, 2025
I use this app to get messages from all customers, whether on Facebook, Instagram, or Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address; I also receive a desktop notification. It is awesome!
April 21, 2022
This app has helped me reach the pinnacle of customer service. It has also helped me help answer customers questions whilst they are checkout to seal the deal.
Sept. 21, 2022
By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.
April 19, 2022
Love only dealing with one location for all our messages! Definitely makes keeping track of all the inboxes soo much easier!!!
April 19, 2022
I recommend this tool 100%. Is easy, friendly, and very convenient to use. Keep real-time track of the visitor to your store. Help you to answer their question about your products or services and the most important new leads for future campaigns or promotions. Don't waste your time...download and install today.
April 18, 2022
I like seeing customer details ( eg their order number or 'add to cart' info) with their chat. Its good that it merges with FB messenger