Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,251
chart
#268
All reviews
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April 18, 2022
I didn't think I would like this app at first, due to some differences with the chat app I used on my old website. However, I actually really like this one! I really like how the chat threads stay in the system just like text messages, they don't disappear when the customer leaves the chat.
April 18, 2022
Great to have it all in one place so customers can reach me and I can either message straight back or get back to them at a later time.
April 18, 2022
It is ok, but I would prefer to have the people contact directly on my email if they need something, that way I see it and do not miss anything.
April 18, 2022
I love it! but I wish there would be a quicker bottom to activate and deactivated without logging separately (it's just repetitive, we have to log in to get into the account and then do it again for the chat)
April 15, 2022
Super helpful for managing in real time the customers on the page, helps close deals and alleviate the unknowns for our customers by having someone to chat to. This also provides a tonne of social proof
April 15, 2022
The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order
April 15, 2022
This really helps us communicate with our customers in real time! Great App to use anytime! Thanks!
April 14, 2022
Pretty handy. I like how this app gives me recent orders and interactions we may have had in the past for context.
April 14, 2022
wonderful. solved many issues in one place like a boss. really nice experience to handle all social handlers in one place, but this will be a Big boss if we can integrate WhatsApp with it.
April 12, 2022
We are very happy with Shopify Inbox. It has made our life much easier having the app available on our computer as well as being able to use it on our mobile when we are on the go.
April 11, 2022
It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.
Dec. 31, 2024
This experience was good. I was able to communicate with my customer in a timely manner and answer her questions.
Hey, there! Thank you for taking the time and sharing this feedback with us! While you can enable the notification sounds on your device for mobile notification reminders (https://bit.ly/36B0EAt), we can see how it would be beneficial to have sound alerts for new messages and we'd be happy to pass your suggestion along to our development team. Cheers! -Elias, Shopify Support
April 7, 2022
This app is very helpful. I can communicate with my customers, which is of great value and highly important!
April 6, 2022
We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.
Using app
4 months
Total reviews
3
Average rating
5.0
July 27, 2023
Genius! Being able to immediately answer someone's question (and then see that they subsequently purchased) because you are able to help them by answering and understanding any questions they had in real-time.
April 5, 2022
Works well. Great service from shopify. Guaranteed to boost conversions on your store and gain customer trust.
April 5, 2022
Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.
April 4, 2022
Very easy to set up and use. Never had a website and with the help of shopify got it up and running. Fast
April 4, 2022
This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.
April 4, 2022
application sympa pour toutes les messageries qui sont regroupées dans le même tunnel de communication
Using app
6 months
Total reviews
3
Average rating
4.7