Shopify Inbox for Shopify

Shopify Inbox

An AI sales associate that knows your customers
Rating
4.5
Feedback
5,789
Reviews
Chart
#152
Shopify

All reviews

5 / 5 Share
June 7, 2022

I just started using it a few weeks ago but it seems to be working well so far! I like that it will send responses to the customers email if I'm not available to respond right away

Store Using app Total reviews Average rating
Sunshine Shops Co. 2 months 1 5.0
5 / 5 Share
June 7, 2022

so far i love it, its efficient and quick. it gives a more personal feel on my website, and i love having a quick way for my customer to reach me :)

Store Using app Total reviews Average rating
Lethe Intimates 2 months 1 5.0
5 / 5 Share
June 6, 2022

Great app! Works well and has helped increase my sales. I use it almost every day on both my phone and desktop and allows me to communicate with my customers quickly and anywhere!

Store Using app Total reviews Average rating
Banjo Studio Over 1 year 5 4.0
5 / 5 Share
June 6, 2022

I really like this app for customer relations. I use it for customer chats through our website and Facebook.

Store Using app Total reviews Average rating
5 / 5 Share
June 4, 2022

So far so good! The customers seem to be enjoying being able to contact us directly from the site. It's also great that there are built in automations that the customer can use when we're not online.

Store Using app Total reviews Average rating
Machine Studio Over 2 years 2 5.0
5 / 5 Share
June 4, 2022

I like this app! It gives me an opportunity to connect with my customers when they are actively browsing my website. I haven't come across any issues using the app. I like that I can use it on my desktop as well as on my mobile.

Store Using app Total reviews Average rating
that smell good shop 16 days 3 5.0
5 / 5 Share
June 3, 2022

This is a good app, I think it can help me sell better...............................................

Store Using app Total reviews Average rating
Color Step Shoes 8 months 2 5.0
5 / 5 Share
June 3, 2022

So far, I am really loving this application. It is so nice to see my messages in one place! I also find it convenient that I can see when I have messages whenever I log into Shopify.

Store Using app Total reviews Average rating
Jesus-All-Day 3 days 1 5.0
5 / 5 Share
July 31, 2022

Hey its an awesome super simple APP ... slightly limited be awesome to have the ability to add another 2-3 auto questions but otherwise zero complaints savvytouch.com

Store Using app Total reviews Average rating
Savvy Touch Over 1 year 18 5.0
5 / 5 Share
June 2, 2022

Easy to use and install. Customers seem to really like the convenience of sending a quick message and I like the ease in which I can answer them. I highly recommend it.

Store Using app Total reviews Average rating
CastleWare Baby Almost 3 years 9 5.0
5 / 5 Share
June 2, 2022

Ich verwende diese App regelmäßig. Meine Kunden nutzen diese App sehr oft...sehr gutes App ich kann es jeden empfehlen

Store Using app Total reviews Average rating
fair4trade 10 months 1 5.0
5 / 5 Share
June 1, 2022

ECサイト構築に易しいと思います。アプリも豊富でいいですね。これからいろいろ使ってみると、また評価が変わってくるかもしれません。インスタとの連動もうまくいきましたが、インスタ側の対応はいまいちなので、設定にだいぶ労力を使いました。

Store Using app Total reviews Average rating
Gifu-Gift About 2 months 1 5.0
5 / 5 Share
May 31, 2022

great app, works well and its free! developed by shopify, they put the full force of their company resources into this free and useful app!

Store Using app Total reviews Average rating
Crown Forever 12 days 8 4.6
5 / 5 Share
May 31, 2022

We are not using the app to the full extent but will be setting it up shortly to take a full advantage the software. We can eliminate the other companies we are currently using - THANK YOU for making this part of our website monthly fee Is there a way for us to see or be notified when a customer is on our website as we see with the Tidio app?

Store Using app Total reviews Average rating
Art On Stone About 1 month 1 5.0
Developer Reply

Thank you for writing your review and I'm delighted to hear that Shopify Inbox has been a useful tool for you and your business! We appreciate you taking the time to reach out. In terms of being notified when a customer is visiting the site, this is not a current feature but I will be sure to pass your suggestion onto our development. One thing you can do with Inbox is see which page the customer was viewing when they first message you, which appears at the top of the conversation window. -Victor, Shopify Support

5 / 5 Share
May 30, 2022

Great to chat with customers live on the site. Have made so many sales just by answering small questions or concerns customers have

Store Using app Total reviews Average rating
BaseNZ Almost 2 years 5 5.0
5 / 5 Share
Sept. 20, 2025

Makes life much easier for my customers and our team to have offline conversations with each other. A great time saver and helps keep the topics relevent and active.

Store Using app Total reviews Average rating
Rugby Radios UK About 4 years 6 2.8
5 / 5 Share
May 30, 2022

Can't run an online business without it. It's an integral part of sales and communication with new and existing customers.

Store Using app Total reviews Average rating
AINTEROL® Organics About 1 year 5 5.0
5 / 5 Share
May 27, 2022

Ability to answer queries from various platform is super interesting. Keep up the work to include more platforms like Twitter, Tiktok. Also we need more automated message.

Store Using app Total reviews Average rating
Adilsons 5 months 1 5.0
5 / 5 Share
May 26, 2022

Fantasic and efficient was to be able to respond to customers and completly integrated into Shopify website with options

Store Using app Total reviews Average rating
Intoleran Over 1 year 11 5.0
5 / 5 Share
May 25, 2022

Brilliant except kit used to help me. I would like some more help to enhance my sales please. I am learning as I use it but need someone to help me

Store Using app Total reviews Average rating
Miamee Bedford Almost 2 years 2 5.0
Developer Reply

Hey, there. Thanks so much for writing a review! If you'd like to learn more about how Shopify Inbox can help you with customer conversations and increase your sales, then we've got a detailed guide on that right over here: https://bit.ly/3tVRI0N. That being said, if you need more help with enhancing your sales using Shopify Inbox, then we'd be happy to further assist you via callback, live chat, or email. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support

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