Shopify Inbox

April 26, 2022

App works great and exactly as expected. If there was a little more customization and an "I'm away" type feature that could be toggled on/off, it'd be perfect. With that said, for the price, it totally meets our needs!

April 23, 2022

This is a great way to stay connected with customers. It has been a very regular tool we have come to rely on.

Oct. 11, 2025

I use this app to get messages from all customers, whether on Facebook, Instagram, or Shopify. I also get messages from new customers who visit my store. Notifications are usually sent to my email address; I also receive a desktop notification. It is awesome!

April 21, 2022

This app has helped me reach the pinnacle of customer service. It has also helped me help answer customers questions whilst they are checkout to seal the deal.

Sept. 21, 2022

By all accounts, everyone using Chat in our company love it, and customers seem to be willing to use it often for their even smallest question, which is great.

April 19, 2022

Love only dealing with one location for all our messages! Definitely makes keeping track of all the inboxes soo much easier!!!

April 19, 2022

I recommend this tool 100%. Is easy, friendly, and very convenient to use. Keep real-time track of the visitor to your store. Help you to answer their question about your products or services and the most important new leads for future campaigns or promotions. Don't waste your time...download and install today.

April 18, 2022

I like seeing customer details ( eg their order number or 'add to cart' info) with their chat. Its good that it merges with FB messenger

April 18, 2022

I didn't think I would like this app at first, due to some differences with the chat app I used on my old website. However, I actually really like this one! I really like how the chat threads stay in the system just like text messages, they don't disappear when the customer leaves the chat.

April 18, 2022

Great to have it all in one place so customers can reach me and I can either message straight back or get back to them at a later time.

April 18, 2022

It is ok, but I would prefer to have the people contact directly on my email if they need something, that way I see it and do not miss anything.

April 18, 2022

I love it! but I wish there would be a quicker bottom to activate and deactivated without logging separately (it's just repetitive, we have to log in to get into the account and then do it again for the chat)

April 15, 2022

Super helpful for managing in real time the customers on the page, helps close deals and alleviate the unknowns for our customers by having someone to chat to. This also provides a tonne of social proof

April 15, 2022

The app allows for real-time interaction that increases profit by allowing us to react to customers' requests and have them increase the order

April 15, 2022

This really helps us communicate with our customers in real time! Great App to use anytime! Thanks!

April 14, 2022

Pretty handy. I like how this app gives me recent orders and interactions we may have had in the past for context.

April 14, 2022

wonderful. solved many issues in one place like a boss. really nice experience to handle all social handlers in one place, but this will be a Big boss if we can integrate WhatsApp with it.

April 12, 2022

We are very happy with Shopify Inbox. It has made our life much easier having the app available on our computer as well as being able to use it on our mobile when we are on the go.

April 11, 2022

It is working well so far. Thank you for setting this up for Shopify patrons and shop owners. This is very helpful.

Dec. 31, 2024

This experience was good. I was able to communicate with my customer in a timely manner and answer her questions.