Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,254
chart
#268
All reviews
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March 6, 2022
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March 5, 2022
Help us to communicate with my customers. It's better if I can view the pictures of my products when my customer contacts us.
March 4, 2022
It is a great app. I was looking for an app where clients can connect with me without leaving the page. Not only does it allows that in real time, not only is it free but it allows we to provide them important FAQ for shipping and return policy that they ask me all day since no one ever reads anything. Best of all, it is free.
March 4, 2022
I used the app and instantly I was able to engage with the customers who were visiting our channel. Thanks to that, losing no leads.
Oct. 8, 2024
The app has come a long way. Search is new which is good. Just the labels or tags would be great. We might be far away but an integration into WhatsApp would be revolutionary. AI is going good
Thank you for taking the time and sharing these suggestions! We understand that having group/team chats, color labels, and more appearance customizations is important to you, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
Oct. 13, 2022
Customers can contact us if they have questions about the different keratin treatments that we offer.
March 1, 2022
This app is useful, easy to use, I use it in my store and I recommend using it. To the dev: I would suggest making an improvement on the contact, where we have the user name and bellow we have messaged you from [Page title], currently, it shows only the page title and it's not enough, would be good if we add some unique information like SKU or the link to the page, a lot of users contact me and asking me a question about the product without saying the product name.
Thank you for taking the time to share this review and recommending our app! We appreciate the detailed feedback, regarding capturing unique product information to help merchants identify the products that customers are inquiring about, and we'd be more than happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
March 1, 2022
Very Good, works great . I will use it again . easy to chat . enjoy the app. thatk you very much. //
March 2, 2022
This app is fantastic. We're able to help clients wherever we are from a phone/ipad/laptop without any issues -- additionally it's helped close a ton of sales and maintained our reputation for fast client support. Great features throughout and easy to setup and customize. It would be amazing if there was a search component so I could find a conversation containing a particular word, order number, date, or name. I find myself needing to go back regularly to capture details and it's a lot to manually go through. Great job on this app overall, it's critical to our everyday business!
We're delighted to hear that our app is helping you with your business! We appreciate the feedback and we can see how having a search component can help increase the efficiency for managing your business, and we'd be happy to pass these suggestions along to our development team. Thank you for taking the time to share this amazing review! -Elias, Shopify Support
March 1, 2022
great for me /no problem it does the job and seems to be usefull, have to use it a little longer :)
March 1, 2022
We like being able to communicate instantly and interact with our customers when they need us for questions. Need to improve few things.. Overall good application
Feb. 28, 2022
I really love this app. I have gotten more customers because people can chat with me directly and with the automated messages, they can get responses quick. It's so helpful! I highly recommend!
Feb. 28, 2022
Works very well. It the only messenger app I use now and its free so Its saves me money as well.....
Feb. 27, 2022
Great way to track customer comms and manage individual queries. Easy to assign staff and ensure all contact is maintained in a timely and efficient manner.
Feb. 26, 2022
Transformed our ability to quickly react to customer enquiries and being able to extend support. Has had a definate positive impact on being able to turn an enquiry into a definate sale.
Feb. 25, 2022
After moving to Shopify Inbox our customer interaction speed and satisfaction has gone up. So easy to share the products details and help customers choose the right products. Well done.
Feb. 24, 2022
I'm so grateful for this app! I have successfully converted sales by connecting directly to my customers and answering their inquiries. The Shopify Inbox added a layer of trust and professionalism to my store.
Feb. 23, 2022
Great app to offer awesome customer service. Allows me to communicate directly with customers in real time to help them with any issues they may be having or answer questions asap so as not to lose the sale.
Feb. 23, 2022
Great overview! LOVE it!!! Use it as an app but alson on the computer. Me and my coworker collects all answers here which helps us know who has answered!
Feb. 23, 2022
Another great feature of Shopify! perfect integration with the Shopify Inbox that works with the chat feature of our Shopify website. Easy set up and it is built well to integrate my team to track customer inquiry! Thanks Anne