All reviews

Rating Breakdown

  • 5
    80% (4,284 ratings)
  • 4
    13% (668 ratings)
  • 3
    3% (164 ratings)
  • 2
    1% (70 ratings)
  • 1
    3% (142 ratings)

Reviews with Text

  • 62% (3,322)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 7, 2022

This app is very helpful. I can communicate with my customers, which is of great value and highly important!

Using app

Over 1 year

Total reviews

7

Average rating

4.4

5 / 5 Share

April 6, 2022

We open up the first Thursday of the month to serve our community. The chat feature allows our customers to reach out to us regarding questions, their order or any other information. Our customers love it.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2023

Genius! Being able to immediately answer someone's question (and then see that they subsequently purchased) because you are able to help them by answering and understanding any questions they had in real-time.

Using app

Almost 4 years

Total reviews

17

Average rating

5.0

5 / 5 Share

April 5, 2022

Works well. Great service from shopify. Guaranteed to boost conversions on your store and gain customer trust.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 5, 2022

Excellent app. Easy to set-up and use. Has increased interaction with customers and sales conversions.

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

April 4, 2022

Very easy to set up and use. Never had a website and with the help of shopify got it up and running. Fast

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

April 4, 2022

This is a very helpful tool on how to connect with your customers as soon as possible. It helps to get a pop-up saying you are getting a message so you can answer quickly.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 25, 2022

Great. Easy to set up and use and link to the business. Phone app means you can keep up to date with it while you are not at your desk. Cant turn it off during closed hours but this means you don't miss customers and can get back to them the next day.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 4, 2022

Great free app by Shopify. Really efficient and integrates brilliantly with Shopify itself. Recommend for all ecomm stores

Using app

About 2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

April 3, 2022

I have been using this for the past month or so. I haven't had a lot of traffic, but the few interactions have been helpful and and some have led to sales from "unsure" customers.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 3, 2022

working great! wish I would have found the app sooner! makes communicating with our customers easy and helping to boost sales!

Using app

3 days

Total reviews

5

Average rating

5.0

5 / 5 Share

April 2, 2022

Honnêtement, je ne pensais jamais que les gens utiliseraient le tchat pour me contacter, mais c'est un des plug-ins qui me donne le plus de ventes ! C'est un must, et c'est gratuit en plus.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 2, 2022

Enjoy the App, enables quick response to customers. Great tool ! Thanks for always helping to improve my Shopify Store.

Using app

29 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 31, 2022

Works great so far! I've been using it for months and it really helps with connecting with our customers and answering their questions efficiently.

Using app

Over 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

March 31, 2022

it helps facilitate communication with customers and best of all its free. our customers use it daily

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

March 30, 2022

So handy for a small business with employees who take on multiple roles! Love that I can easily respond straight away on my phone as I go about my other work responsibilities, and that it syncs with Facebook, etc. Can't wait for the Instagram integration!

Using app

15 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 29, 2022

I used this app to communicate in real time with clients. It's a very useful tool to answer questions and help clients make a decision faster than email.

Using app

About 1 year

Total reviews

2

Average rating

4.0

5 / 5 Share

March 29, 2022

Great app. It's free, help you save time, automated and works perfectly. I recommend it at 100%. Thank you.

Using app

5 months

Total reviews

10

Average rating

5.0

5 / 5 Share

March 29, 2022

It is very helpful and response their questions. It is real easy. Awesome app! You should have it for sure.

Using app

21 days

Total reviews

5

Average rating

4.0

5 / 5 Share

March 28, 2022

Excellent app with mobile app that makes sure you are always in contact with your customers. It's like having my store on messenger. Thanks for this fantastic app! Only feature I would love to see is a way to go back and select a different chat in a different store. Currently I need to log off and log into another store. Other than that, highly recommend.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for taking the time and sharing this review! We're delighted to hear that our app is working well for you, and we can see how having the ability to switch stores for merchants that manage multiple stores can be a handy feature - we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support