Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,254
chart
#268
All reviews
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Feb. 23, 2022
Great app to offer awesome customer service. Allows me to communicate directly with customers in real time to help them with any issues they may be having or answer questions asap so as not to lose the sale.
Feb. 23, 2022
Great overview! LOVE it!!! Use it as an app but alson on the computer. Me and my coworker collects all answers here which helps us know who has answered!
Feb. 23, 2022
Another great feature of Shopify! perfect integration with the Shopify Inbox that works with the chat feature of our Shopify website. Easy set up and it is built well to integrate my team to track customer inquiry! Thanks Anne
Feb. 23, 2022
This is the smoothest chat app that is on Shopify. Easy to use and works perfectly on our IOS devices.
Feb. 22, 2022
An incredibly helpful channel of communication with my customers that has made all the difference. Time and time again, Inbox has helped me to get to know my customers better.
Feb. 22, 2022
Shopify Inbox has simplified my interactions with customers. My email inbox is no longer cluttered with email chains from customers. And I'm getting many more inquiries now. I love the way that the Inbox shows what a customer has in their shopping cart. And I've been impressed with the automation that allows simple inquiries about shipping status to be automatically handled without any need for me to intervene.
Feb. 22, 2022
was noch schön wäre, wenn die Kunden über diese Funktion noch Bilder schicken könnte. Ansonsten bin ich sehr zufrieden mit der App.
March 22, 2022
This app is perfect During the conversation, products and stocks are ready , you can use this app that shopify Inbox. recommend
Feb. 21, 2022
I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.
Feb. 21, 2022
Easy app to use and has made a large increase in the communications with our customers. Would highly recommend.
Feb. 21, 2022
Excellent!...we use it everyday, helps us to talk to customers and answer their queries straightaway
Feb. 20, 2022
Works pretty well. Simple but efficient and free. The only issue is when sending a product to a customer, it shows some HTML code.
Thank you for taking the time and sharing this review. We're glad to hear that our app is working well for you! If you need help with fixing the the HTML code appearing on the template, then this is something that our Support team can help you with. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
June 26, 2024
The app is simple and hasslefree. It seems to work extremely well and doesn't really have any shortcomings. We are looking at some form of integration with an AI system but it's early days yet but clearly we can see the potential is there although we assume that shop I will probably probably enhance its capabilities in this area over time. It certainly simple for the staff to use as it currently is to discuss issues with customers and also to upload attachments and instruction sheets.
Oct. 13, 2023
We like this app, although we use Chrome and when we have a message I have to wait for the mail program to catch up to know about it. I've been through the steps to allow the indicator to no avail. If not for that it would be five stars. **UPDATE** This app is performing much better and not only does it inform me when I have a message, but it continues to remind me until it is answered. Way to improve and app!
Thank you for writing your review and I'm glad to hear that you've liked using Shopify Inbox thus far. With regards to your notifications, I can appreciate the frustration in not receiving them immediately and I will be sure to pass your feedback onto our app development team for them to review. -Victor, Shopify Support
Feb. 18, 2022
The ONLY APP I pay for in our 16 year old online shop, it's a fantastic app and easy to log in and be active or offline, you can even message all the ones you missed while sleeping right from the chat screen, on any computer you have or phone. The people who ask questions are interested in buying, this gives you the opp to guide them to the checkout full of answers to their questions. Best App ever!
Feb. 18, 2022
This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.
Feb. 17, 2022
It helps us communicate with our customers. It could be improved if they gave more options on where it is located on the website.
Hi, there. Thanks so much for leaving a review for Shopify Inbox! We're happy to hear it's helping you communicate with your customers! Your suggestion regarding customizing where the the chat can be located on your website is a fantastic idea! I will bring that feedback to our Product Team so they can look into bringing this functionality to live. In the meantime, you may be able to hire a Shopify Expert to edit your theme coding so you can move your Inbox window into the desired location. You can look through the list of potential Experts at the following link: https://bit.ly/3HkZ0R4. Thanks again for leaving a review for us! -Imogen, Shopify Support
Feb. 17, 2022
A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust
Feb. 17, 2022
i love this app. this app help me to get more order. This functions of this app, which I did not get from others.
Feb. 17, 2022
I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.