Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,254
chart
#268
All reviews
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Feb. 17, 2022
excelente app, aunque hay mejoras que se pueden implementar, por ejemplo: poder habilitar que el cliente suba alguna imagen, cada vez que un cliente vuelve a usar el chat se pierde el historial del chat anterior, falta poder buscar texto en una conversación,
Feb. 17, 2022
use this app all the time, makes my work easy to deal with quickly Every piece is assembled, and delivered to anyone with extraordinary care, and love
Feb. 17, 2022
easy way to communicate with customers, fast and efficent. The iphone app works very well also, And sends to email when i'm out - highly recomended.
March 1, 2022
The app is very useful. I get my clients to chat very easily and closed the deals. Just one thing that I miss is if it could be on the checkout page or if we had the option to place the "Chat with us!" button anywhere.
I am glad to hear that you have found Shopify Inbox to be a useful too for staying in touch with your clients. We appreciate you sharing your feedback with regards to moving the chat button, and I will be sure to pass your comments onto our app team. Thank you for writing your review. -Victor, Shopify Support
Feb. 16, 2022
So far so good. I wish it shows the SKU of the item the customers browsing instead of: XXX messaged you from xxx page.
Thank you for writing your review and I'm glad to hear that you're enjoying Shopify Inbox thus far. I can see why this would be helpful and I'll be sure to pass your comments onto our app development team; we appreciate your feedback on this. -Victor, Shopify Support
Feb. 16, 2022
Love this app, can't wait to see if they add in more integrations like, "SMS conversations" from Klaviyo and Recharge!!
Feb. 16, 2022
This app is very helpful for small business owners who is just starting like me. It connects to your apple account that you can communicate with your customer with a professional logo
Feb. 16, 2022
Very useful app, connects well to all devices and has a nice FAQ features which saves a lot of time for users
Feb. 16, 2022
Veldig bra. lett og bruke. vi får en god kommunikasjons mulighet med alle kundene via denne. funker bra
Feb. 16, 2022
Fast, and I can give customers answers straight away. Saves time to answer than email. A great way to connect!
Sept. 6, 2022
Shopifyの標準機能として､よくできていると思います。 スマホのアプリはよくできていて、お客さまの問い合わせにすぐにお応え出来ます。 FAQのツリーと統合できたり、簡単なフォームをお客さまに提示できると尚良いです。
Feb. 15, 2022
I find that many more customers are reaching out for help. In the past I only had a "contact us" page and customers used it sparingly. Now we get engaged customers every day.
Hey there, Modish! Thanks for taking the time to leave us a review for Inbox! We're so happy to hear that Inbox has had a meaningful role in helping you enhance your customer care practices for your business. Customers love being able to speak to businesses, and we're happy we were able to help you build these types of special relationships with your customers! -Imogen, Shopify Support
Nov. 23, 2025
It has potential but still needs improvement. I rarely get the notifications and miss chats often. While I'm covered with the email responses I would like to be more responsive to my customers. ** Update! Getting much better!! **** Next update*** Notifications are working great now! I changed to 5 stars!!
Hey there, Route 32! Thanks for taking the time to leave a review for us. We've seen reports about delayed notifications before, and we're happy to assist you with getting this situation sorted. One thing we've noticed is that the 'adaptive battery' setting on some devices impacts notification delivery. Adjusting this setting on your device should allow you to get notifications as expected. If you find that notifications are still taking some time to arrive, or not arriving at all, please reach out to our live support team using this link, https://bit.ly/3c5icUc, and they can assist you with troubleshooting. -Imogen, Shopify Support
Feb. 14, 2022
Amazing, just installed this, works way better than FB chat! I like how you can add a product in there and how it tracks and shows what page the consumer was on when they clicked chat! **** TO IMPROVE PLEASEEEEEEE! Give an option to report SPAM---I'm getting 40% of my messages from developers and apps trying to sell to me!---I want to be able to block them. This is only for consumers, there should be a penalty to whoever gets blocked (e.g. companies trying to solicit business), I hope you add this block/spam feature.
Thanks so much for this feedback, it is great to have this suggestion regarding blocking spam. I will be sure to pass this onto the developers! -Ivy, Shopify Support
Feb. 14, 2022
very useful and professional. The customers contact with us easily and we can reply to them offering a good service.
Thank you for writing your review and I'm delighted to hear that the app has helped you stay in regular contact with your customers! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
Feb. 14, 2022
Helpful for fixing customer queries in real time. Allows us to stay on top of our communications and deliveries.
I'm delighted to hear that the Shopify Inbox app has allowed you to better manage communication with your customers and stay on top of queries as they come in. Thank you for writing your review and sharing your experience using the app here. -Victor, Shopify Support
April 5, 2022
Dit is een heel functionele app en een echte toevoeging aan het Shopify platform. Reeds veel klanten geholpen met de Inbox.
Feb. 13, 2022
It didn't seem to work on my phone, I don't know why, mine is Huawei Hongmeng system. Is this system not supported?
Thank you for writing your review and for sharing your feedback with us here. The Shopify Inbox app can be downloaded and used on iOS and Android devices, so you would not be able to use the app on a Huawei device that doesn't use either of these operating systems. -Victor, Shopify Support
Feb. 13, 2022
Till now, it is perfect. Very fast and convenient. It would be better if the page display icon can be fixed in one position, the suspension is very affecting the appearance.
Thanks so much for this feedback! -Ivy, Shopify Support
Feb. 12, 2022
We really appreciate this email app. great to have it for instant access to our students. thanks from the Canadian Barista Institute.
So glad to hear the instant access works well for you, thanks for taking time to leave this review! -Ivy, Shopify Support