Shopify Inbox

Yes it seems to be getting more commonly used as time goes on.

Pretty good, Notifications are a only ok (completed messages still appear unread in the mobile app after being read in the online store). Other than that it's fine.

Great, at no additional cost, but would be good if you could paste screenshots rather than having to save and attach

Easy to use, all coms in one place - customers do complain though about the wigget popping up all the time.

Shopify me Inbox allows me to respond in a timely manner to request and questions, when I am away from my shop. Like any other app, there are hiccups, but my Customer Respond Rate has gone up and that helps with sales. Good app, Sam

Class

Me encanta poder tener un chat directo en la pagina web y que pueda ver lo que hace el cliente en el instante

Very good but I would like to turn off the app emailing every message to us and just use the app.

great app, but it would be good to have some sort of notification there is an email waiting (like a sound or something)

The app is okay. It would be nice to be able to forward messages to other staff members who are not listed on the shopify list. We have staff who simply answer products questions and have no need for access to shopify.

we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.

Gute App, leider kann man keine Dateien verschicken (bspw. eine PDF-Rechnung o.ä.).

This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up. A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.