Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,254
chart
#272
All reviews
Review RSS Feed
April 23, 2021
I used this app to help to talk to my customers, to make sells and to make sure they get the best service I can provide.
Hello thetechiecenter, thank you for leaving a wonderful review! I'm thrilled to hear that Shopify Chat is doing exactly what you need! If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at [email protected] or directly through the Shopify Ping mobile app support. All the best to your future success! Best regards, Ruby C. Senior Support Specialist - Ping
March 15, 2021
Integrates well, works beautifully, 10+ points for integrating with apple business chat. Would be nice to customize the "How can we help you? What's my order status?" text in the shop language for seamless customer experience.
Hello Mémoires, Thank you for the 5 star review and feedback! I'm so glad you find Shopify Chat and Apple Business Chat integrations meeting your expectations. I've taken note of your feedback regarding the automated messages and will share it with our Product team. Your feedback is very valuable and we appreciate that you've taken the time to share your thoughts! If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
Feb. 24, 2021
It's awesome. Thanks for adding this, Shopify! Hoping to see much higher conversion rates with this chat enabled on our store.
Hello Dormi, thank you for the awesome review! So glad to hear that you chose Shopify Chat app to establish connections with your clients. I hope this leads to increased conversations and conversions. If you ever need help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. All the best, Ruby C. Senior Support Specialist - Ping
Feb. 17, 2021
THank you shopify fo yet another great app! Just started using this. Will give another review after some use. Easy to manouvre so far! Cheers
Hello ARI GISELLE FINE JEWELS, Thank you for the great review! So happy to hear that you like the app so far! Yes, please do update us with your feedback after using the app. We'd love to get your feedback. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Hoping this leads to increased conversations and conversions. All the best! Ruby C. Senior Support Specialist - Ping
Feb. 16, 2021
Having an in-store chat option definitely increases customer engagement, and we have had a few extra customers purchase due to the chat, which might not have otherwise. It'd be great if the app had the option to add/edit hours of availability for the chat, so folks don't just sit around wondering when they'll get a response, but for what it is, it does its job well.
Hello RiceRoadGreenhouses, thank you for the detailed 5-star review! I love to hear that Shopify Chat has led to sales. And, it will hopefully lead to more! Shopify Ping does offer availability hours, which is set up in the Ping app. Availability hours let the customers know that you are away, but it does not prevent customers from chatting in. Here is a link to the help doc explaining how to set it up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Wishing you the best in your business success! Ruby C. Senior Support Specialist - Ping
Feb. 16, 2021
The app works well, however it would be much better if there were scheduled times it was On or Off for when we cannot respond.
Using app
25 minutes
Total reviews
1
Average rating
5.0
Hello Science Supplements - The Equine Nutrition Specialists, thank you for the review and feedback. We understand how important the hours of availability feature is for transparency with customers. While it is possible for iOS users to set up Chat Hours Availability for Shopify Ping, we are hoping to have this feature available to Android users in the coming months. As always, keep Shopify Ping app up to date for all of the latest releases and bug fixes. If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at [email protected] All the best to your future success! Kind regards, Ruby C. Senior Support Specialist - Ping
Feb. 10, 2021
good and easy, simple to install and desktop version also available. It can be installed on any mobile device too
Hi Wayanad Green Fresh, thank you for the 5 star review! I'm so glad to hear that you found installation and using the app easy! We always recommend that users should install Shopify Ping app on a mobile device in addition to using our desktop version of Ping (shopifyping.com) - that way notification won't be missed! If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping
May 20, 2024
Working very well. Sometimes conversations are not kept in teh same thread but I work with it. ;)
Hi Distinctive Gem Inc., thanks so much for leaving a review and feedback! Glad things have been good so far! We heard that there can be confusion setting up Facebook Messenger to work with Ping. Our developers have taken feedback and are currently working on making the Facebook Messenger integration with Ping smoother process. Although I don't have a specific release date, you can keep an eye out for this update to happen in Spring 2021. As always, please do reach out to our team if you have any questions or additional feedback. Our team can be reached at [email protected]. Kind Regards, Ruby C. Senior Support Specialist - Ping
Jan. 4, 2021
Easy to install and comfortably running with KIT Ping on my mobile. My country Austria is not included yet in the SMS service but I would prefer mobile chat so this is the better option anyway. +++ Einfach zu installieren und läuft komfortabel mit KIT Ping auf meinem Handy. Österreich ist nicht im SMS Service enthalten, aber ich bevorzuge eh den mobilen Chat also ist es so eh die bessere Option für mich.
Hello EGOECO! Thank you for the five star review! So glad you found the app was easy to install and use with Shopify Ping. Shopify Chat conversations can be managed through Shopify Ping app on iOS, Android or Web (http://shopifyping.com/). If you have any other feedback or questions, please reach out to our team: [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
Dec. 23, 2020
This work great easy to install. I was able to get it up and running in less than 5 minutes. I tested the app as well and it works great.
Hi Island Slumber, thanks for submitting a review and your feedback. It's super exciting to hear that you found the app easy to install and set up! If you ever have any questions or additional feedback, please do reach out to our team at [email protected]. Thanks again, Ruby C. Senior Support Specialist - Ping
Dec. 15, 2020
Fast way to keep in touch with your customers. Great help Always improving and better. super recommended
Hello URbrand, Thanks for installing Shopify Chat. And so glad to hear that you would recommend it to other Merchants. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at [email protected]. Thanks again! Ruby C. Senior Support Specialist - Ping
Dec. 6, 2020
Great app and great support like always from Shopify. If i have a question, then shopify is always there to help me instantly. Cool stuff, no problems.
Hello Cintalia, thank you very much for 5 stars! I'm so pleased you are experiencing Shopify's amazing support network. We are here 24/7 to help with any questions or issues that may arise. Our team for Shopify Ping and Shopify Chat can be contacted anytime directly at [email protected] or via the support section of the app. Wishing you great success! Warm regards, Veronica N. Senior Support Specialist - Ping
Nov. 27, 2020
So Far I Absolutely Love This app, I Love The Ease Of It & The Ability To Change Up The Message On The Messenger. I Have Zero Complaints Especially If This App Remains Free As It Should Be!
Hello FACETREASURES, thank you for installing Shopify Chat and your awesome review! The app will indeed remain free and I hope this leads to many more sales and wonderful customer interactions. Hope that helps! Get in touch if you need anything else, our team can be reached at [email protected]. Warm regards, Veronica N. Senior Support Specialist - Ping
Nov. 5, 2020
Ho provato questa APP che mi ha consigliato uno dei Guru, trovo sia una soluzione veramente efficace e funzionale! Facilissima la personalizzazione. Grazie
Hello All'Ortolano, thank you very much for your review! We really appreciate you taking the time to leave 5 stars. If you ever have any question regarding Shopify Chat or Shopify Ping, please get in touch with us directly at [email protected] Wishing you lots of sales! Warm regards, Veronica N. Senior Support Specialist - Ping
Nov. 2, 2020
we really enjoy this app, will it send us notifications re: customers that have not ordered in a while or when there is an abandoned checkout so we can follow up?
Hello ActivKare, thank you very much for your 5 star review and feedback! Are you using Shopify Ping on desktop yet? It is now available at shopifyping.com as an option for responding to chats instead of your phone device. At this time there is not a feature that will notify you of customers who have not ordered in awhile or when there is an abandoned checkout. There is however an abandoned checkout feature built into Shopify, so definitely take advantage of that! For repeat customer insights, you can look into your analytics in Shopify, or download an app if you need something automated. Feel free to reach out to our team if you have any Shopify Chat or Shopify Ping related questions, [email protected]. Hope that helps! Get in touch if you need anything else. Warm regards, Veronica N. Senior Support Specialist - Ping
Nov. 1, 2020
So amazing and easy to install. This app came highly recommended on the Shopify Masters Podcast by other businesses that use it. It's exactly what I wanted. Thank you. From Tumbled Earth!
Hello Tumbled Earth, thank you very much for your review and feedback! I am so pleased you also listen to the Shopify podcast, well done! We have also just launched Shopify Ping for desktop, if you don't know yet. Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. If you ever have any questions, concerns or more feedback, contact us directly at [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 28, 2020
Easy to setup, smart with how phone numbers and email are integrated - and auto knows who is a customer.
Hello Backyard Botanic | Plant-Dyed Goods, thanks so much for your 5 star review and feedback! We are pleased you found the setup easy, that was definitely a goal of ours! Hoping this channel leads to more conversions through customer conversations. If you don't know already, we have just launched Shopify Ping for desktop! Go to https://shopifyping.com and login with your Shopify credentials, then enjoy the ease of use of replying to your customers from a desktop or laptop. Contact us directly if you have any questions, [email protected] Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 28, 2020
Great app, looking forward to more features that are soon to come. Just applied the app to our site TruestYou.com
Hello TruestYou, thank you very much for your feedback and review! You are correct, we will be releasing more features soon to help with running your store. If you have any questions, don't hesitate to contact us directly at [email protected]. Best regards, Veronica N. Senior Support Specialist - Ping
Oct. 20, 2020
Once you installed shopify ping on your phone then login to your store from your phone to link to your store then the app works fine.
Hello Be Kinder Coffee, thank you for your great 5 star review! We really appreciate you trying Shopify Chat and installing Shopify Ping on your phone. Both will always be free to use and we hope real time conversations with your customers leads to more sales! Warmest regards, Veronica N. Ping Support
Oct. 19, 2020
very nice needs some support for Arabic language only some letters does not show in the mobile app while chatting but overall great
Hello Bon-pharma, thank you very much for your 5 star review and feedback! We are working on fixing the issue with Arabic translations, as we have seen some instances of that not working the best. Thank you for mentioning it! Hoping Shopify Chat leads to more sales for you, and thank you again for installing the app. Warmest regards, Veronica N. Ping Support