Shopify Inbox
All reviews
this is a great way to communicate with people that have questions as they're shopping, 90% more of a chance to close the sale that way
Transformed our ability to quickly react to customer enquiries and being able to extend support. Has had a definate positive impact on being able to turn an enquiry into a definate sale.
After moving to Shopify Inbox our customer interaction speed and satisfaction has gone up. So easy to share the products details and help customers choose the right products. Well done.
I'm so grateful for this app! I have successfully converted sales by connecting directly to my customers and answering their inquiries. The Shopify Inbox added a layer of trust and professionalism to my store.
Great overview! LOVE it!!! Use it as an app but alson on the computer. Me and my coworker collects all answers here which helps us know who has answered!
Another great feature of Shopify! perfect integration with the Shopify Inbox that works with the chat feature of our Shopify website. Easy set up and it is built well to integrate my team to track customer inquiry! Thanks Anne
This is the smoothest chat app that is on Shopify. Easy to use and works perfectly on our IOS devices.
An incredibly helpful channel of communication with my customers that has made all the difference. Time and time again, Inbox has helped me to get to know my customers better.
Shopify Inbox has simplified my interactions with customers. My email inbox is no longer cluttered with email chains from customers. And I'm getting many more inquiries now. I love the way that the Inbox shows what a customer has in their shopping cart. And I've been impressed with the automation that allows simple inquiries about shipping status to be automatically handled without any need for me to intervene.
was noch schön wäre, wenn die Kunden über diese Funktion noch Bilder schicken könnte. Ansonsten bin ich sehr zufrieden mit der App.
This app is perfect During the conversation, products and stocks are ready , you can use this app that shopify Inbox. recommend
I like the way this enables me to answer questions from customers. I use it to make sure they have everything they want. The email integration is a great tool for missed messages.
Easy app to use and has made a large increase in the communications with our customers. Would highly recommend.
Works pretty well. Simple but efficient and free. The only issue is when sending a product to a customer, it shows some HTML code.
Thank you for taking the time and sharing this review. We're glad to hear that our app is working well for you! If you need help with fixing the the HTML code appearing on the template, then this is something that our Support team can help you with. Please visit the Shopify Help Center (https://bit.ly/3ttBpXi) and log in to your account to create a support request. Cheers! -Elias, Shopify Support
The app is simple and hasslefree. It seems to work extremely well and doesn't really have any shortcomings. We are looking at some form of integration with an AI system but it's early days yet but clearly we can see the potential is there although we assume that shop I will probably probably enhance its capabilities in this area over time. It certainly simple for the staff to use as it currently is to discuss issues with customers and also to upload attachments and instruction sheets.
This app has helped me to connect with my customers and provide direct feedback to their questions and concerns.
It helps us communicate with our customers. It could be improved if they gave more options on where it is located on the website.
Hi, there. Thanks so much for leaving a review for Shopify Inbox! We're happy to hear it's helping you communicate with your customers! Your suggestion regarding customizing where the the chat can be located on your website is a fantastic idea! I will bring that feedback to our Product Team so they can look into bringing this functionality to live. In the meantime, you may be able to hire a Shopify Expert to edit your theme coding so you can move your Inbox window into the desired location. You can look through the list of potential Experts at the following link: https://bit.ly/3HkZ0R4. Thanks again for leaving a review for us! -Imogen, Shopify Support
A really useful tool and helps convert a lot of sales, highly recommend it. I also feel it helps build customer trust
i love this app. this app help me to get more order. This functions of this app, which I did not get from others.
I love how fast and interactive this feature is. I Always feel plugged into my customers. A great way to answer questions while it's still fresh on their mind.
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