Shopify Inbox
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launched my website and made my first sale after 3 days! That may not sound like much as to other businesses, but it was for my small business and this chat was what made it happen because I was able to chat with the customer and she placed the order! so happy
That is awesome, so glad to hear the app is working well and has helped to secure orders for you. Thank you for your feedback. -Ivy, Shopify Support
I like the app because it helps me communicate with customers quickly which in turns increases sales. I also like that you can assign a team member to answer the chat.
Thank you so much for taking time to write this review, I am glad the app is working well for you! -Ivy, Shopify Support
It's easy to use, but as an instant chat tool, there is one place that your team needs to optimize, that is, when the seller has something to communicate with customers, the seller can't find the instant chat portal on the order page of shopify, so this suggestion is optimized to make the chat tool better meet the needs of seamless communication between merchants and customers. Thank you.
Hello - Thanks so much for taking the time to write this review. That is a great idea, and I will be sure to pass this onto the dev team. -Ivy, Shopify Support
Game changer really helps me scale my business and pull in extra sales. The ability to suggest products and share pictures is very valuable.
Hey, Recovery Chip! Really glad to hear the app is working well for you. Thanks so much for your feedback. -Ivy, Shopify Support
The chat feature is a good feature. It gives customers (and owners) a chance to ask questions and give answers, if not right away, within a reasonable time.
Hi, Knitting Closet! I am so happy to hear our app is working well for you. Thank you for taking the time to leave your feedback. -Ivy, Shopify Support
I had no issues with the app. I ditched facebook chat for this one on all my websites and I have absolutely no regrets!
Thank you so much for taking time to leave this review. I am so glad to hear Shopify Inbox is working well for you. -Ivy, Shopify Support
I use this app to communicate with my customers and so far this is the best app I have used for this purpose.
I'm delighted to hear that you've found Shopify Inbox to be an efficient way of staying in touch with your customers, which is a great way to facilitate sales and earn repeat purchases from your clients! Thank you for taking the time to write your review and I hope the app continues to be of use to you and your business. -Victor, Shopify Support
Easy and very helpful, many customers contact us before buying. They realize that there are real people who can do a real consulting, helps them a lot with their decision.
Thank you for writing your review and I'm delighted to hear that customers are using the app to regularly get in touch with you! We appreciate you taking the time to share your feedback with us here. -Victor, Shopify Support
Good APP. There are suggestion that I can read the picture on inbox from facebook or meta. Please show the picture in Inbox, thanks.
Hey there, ecowitt! Thanks for taking the time to leave a review for Shopify Inbox! Your suggestion of having an image attached to messages coming in from Facebook/Meta is a great one, and one I'll absolutely swing by our product development team so they can consider implementing that feature in the future. Thanks so much for the feedback! If you need any further assistance, just let us know! -Imogen, Shopify Support.
Great feature for customers to be able to chat easily and we can see exactly what product page they're on to assist them easily.
Hey, Queen B! Thanks so much for taking the time to leave a review; I'm so glad you're enjoying the app. Cheers! - Brie, Shopify Support
Very easy to use, you can receive customer information in a timely manner, and customers can chat with me without registering. And it's free, I would recommend it to my friends.
Hi, there! I'm glad to hear the app has helped you connect with your customers and that your experience has been positive. Thanks for the feedback! - Brie, Shopify Support
We used this app for our shop Supply Carton Boxes and Packaging Materials in Singapore https://www.cartonbox.sg . This App helps us very well to communicate with customers
Thank you for your kind review! So glad to hear you're loving the app so far. - Brie, Shopify Support
The app has helped us easily communicate with customers which in turn has increased our sales. The only thing I've noticed is it goes down once in awhile and I need to re-signin. Overall - it's been great.
Thanks so much for your review! We're glad to hear you're enjoying the app overall. If you continue experience issues with it, feel free to contact our support team and they'd be happy to do some troubleshooting with you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support
Very useful tool to provide online assistance to customers. More great improvements added all the time! Awesome.
Thank you for taking time to leave this review, and also provide this feedback suggestion. I will be passing this suggestion onto our dev team. Thank you! -Ivy, Shopify Support
There are a lot of negative reviews about this app, but I've been using it for a couple of years and really like it. It has improved a lot over that period. It used to be that messages could get lost, but that's not the case anymore. You can see if a customer is still online and if they're not the replies are sent by email. IOS users get the replies via Apple Chat (if you set that up). Ideally, I'd like the option to be able to hide the icon and instead link to chat, e.g. from a contact-us page or in a menu, but otherwise it works for us. Great app for no additional cost.
Thank you for providing your review and for letting us know how you were finding Shopify Inbox, and I'm delighted to hear that it's been of use to you! I can appreciate why hiding the icon would be better for you and I will pass that information on to our development team. Thanks again and we greatly appreciate your feedback. -Victor, Shopify Support
todo bien me parece, es amigable y facil de escribir y recibir, ojala haya mas fucniones asi gratis en el futuro
Hello Eurotruck Mexico, Thanks for the 5-star review! So glad to hear that you find the app easy to use. Keep the Ping app up to date for the newest features and releases. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
i love the site but need more understanding why customers not buying but lots of traffic on website.
Hello My Sexy Black Boutique, Thank you for the five-star review! So glad that you love the app so far. Shopify Chat is a great tool that can help in converting traffic. Here is a great article on the Shopify Blog on how to make the most out of our chat feature: https://www.shopify.ca/blog/shopify-chat. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
I used this app to help to talk to my customers, to make sells and to make sure they get the best service I can provide.
Hello thetechiecenter, thank you for leaving a wonderful review! I'm thrilled to hear that Shopify Chat is doing exactly what you need! If you ever need any help with Shopify Ping or Apple Business Chat or Shopify Chat, get in touch with our fabulous customer service team at [email protected] or directly through the Shopify Ping mobile app support. All the best to your future success! Best regards, Ruby C. Senior Support Specialist - Ping
Integrates well, works beautifully, 10+ points for integrating with apple business chat. Would be nice to customize the "How can we help you? What's my order status?" text in the shop language for seamless customer experience.
Hello Mémoires, Thank you for the 5 star review and feedback! I'm so glad you find Shopify Chat and Apple Business Chat integrations meeting your expectations. I've taken note of your feedback regarding the automated messages and will share it with our Product team. Your feedback is very valuable and we appreciate that you've taken the time to share your thoughts! If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Kind regards, Ruby C. Senior Support Specialist - Ping
Having an in-store chat option definitely increases customer engagement, and we have had a few extra customers purchase due to the chat, which might not have otherwise. It'd be great if the app had the option to add/edit hours of availability for the chat, so folks don't just sit around wondering when they'll get a response, but for what it is, it does its job well.
Hello RiceRoadGreenhouses, thank you for the detailed 5-star review! I love to hear that Shopify Chat has led to sales. And, it will hopefully lead to more! Shopify Ping does offer availability hours, which is set up in the Ping app. Availability hours let the customers know that you are away, but it does not prevent customers from chatting in. Here is a link to the help doc explaining how to set it up: https://help.shopify.com/en/manual/ping/setup#set-your-chat-availability If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at [email protected]. Wishing you the best in your business success! Ruby C. Senior Support Specialist - Ping
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